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“Great family property”
Review of The Garland

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The Garland
Ranked #13 of 351 Hotels in Los Angeles
Certificate of Excellence
Tulsa, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great family property”
Reviewed November 7, 2013

Four of us stayed here earlier in the summer on our way to Maui. We spent two nights and love the property! The location is convenient, the rooms were quiet and the pool area was great! We also had breakfast twice in the restaurant and staff was nice. I would definitely stay here again!

Room Tip: Rooms with the bunk beds have a divider so they are the next best thing to two separate rooms while...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beach4ever2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Value
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Barnsley
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 6, 2013

Booked this hotel as part of a British Airways holiday in LA. Found it to be a truly great place to stay. The Reception staff were extremely helpful as were all staff we encountered. he free late check out was gratefully accepted, (2.00pm), as was the availability of the pool and day room to accommodate us until our 4.00pm departure.
The breakfast was superb and happy hour ,3,30 until 6.30 very attractive. Our room was large overlooking the pool with a nice balcony.
The hourly shuttle over to Universal Studios and the Metro was a very useful facility and well used. Overall I would recommend this hotel. It was extremely good value for money and I would definitely use it again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank UK50scouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Providence, Rhode Island
Level 3 Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 6, 2013

Stayed here while visiting my son in Hollywood. I was pleasantly surprised by the nice room and the location. It was nice and quiet, immaculate and best yet, had a lovely pool. Thoroughly enjoyed my stay.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank xjoyx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dublin
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 6, 2013

Stayed here in november 2012 - I found the place clean, safe and quiet and just want you need after a day in place such as the nearby Universal Studios.

They run a regular shuttle bus to the nearby metro station if you wanted to go into places like hollywood boulevard etc and it also goes to Universal Studios.

Overall I liked the hotel, it was clean, no issues with the staff or the room and would stay again

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steveybaby83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 4, 2013

Hi, what can I say just don t go there. I am not a picky person and knew it would only be an average stay based on cost and for 2 adults and 2 kids we paid $1200 for 5 night excluding food, and in Tulas restaurant the food was good. I checked for three days to make sure the hotel was for us as it was a family holiday and this was at the end of our holiday of 15 days. The hotel is next to an enormous freeway 101, nightmare traffic all night, hotel not soundproofed in rooms adequately so no sleep for us. I actually phoned reception twice from Uk before booking and asked if the hotel was noisy, but they kept this bit a secret, it s next to equivalent of the UK .s M25 .... hairdryers don t work either, and the security doors in our block did not lock so safety was a bit worrying, especially in El Dorado block could be accessed from public. Staff okay, but took them three days to remove nextdoors teenager parties, who had a drum kit etc. We got wow an amazing $51 off our booking for the parking charge for all our inconvenience. DO NOT STAY until they refurbish it, which we were told is going to be all next year. Beverley Garland, and Holiday Inn if you are listening be more honest with your advertising.

Room Tip: Just don t stay, and check it out on google map first.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jackie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Garland, responded to this review, November 19, 2013
Dear jackie b,

Thank you for your recent stay with us and reviewing our property. I truly apologize for the not up to par experience you had during you stay with us. Your comments are being shared with the hotel management and appropriate action will be taken. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is. Again,we appreciate your feedback and your business.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enniskillen, United Kingdom
Level 4 Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 2, 2013

We arrived on the 4th day of our East/West Coast Journey in America. The check in was quick + we were in our rooms quickly. Our rooms were quite average. The staff were not very helpful but the waiters in the restaurants were extremely helpful. Although the hotel was quite clean it was not that comfortable. I don't think that we would be returning to this hotel.

  • Stayed September 2013, traveled as a couple
    • Value
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    • Service
Helpful?
Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at The Garland, responded to this review, November 18, 2013
Dear Emma M,

Thank you very much for taking the time to share your comments online. It is nice to know that your check-in went smoothly. However, I regret the inconsistency you found in our staff's service. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests.

We would welcome the opportunity to serve you again and make your stay as best as it can be.

Regards,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
215 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed November 1, 2013 via mobile

We picked this Hotel for its location near Universal Studios, we thought it was walking distance, but it wasn't, not their fault. They do have a shuttle service which was very good, left on the hour & picked up at drop off 15 minutes later. This services finishes at 9 pm, normally that would be more than adequate, but this time of year Universal Studios does their Halloween Horror nights which end later in the night. This was the reason we were here, didn't want the hassle of long trips back late at night, so the shuttle running a bit later for special vents would have been perfect for us. That said, the rooms were adequate and clean, would have liked a fridge to keep my milk cold, appreciated being able to make my morning coffee in the room. The place generally looks ready for a make over to get it out of the 50's, but it was clean, tidy and fully functional. Would definitely stay here again and recommend it for proximity to Universal Studios.

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Garland

Property: The Garland
Address: 4222 Vineland Avenue, Los Angeles, CA 91602-3318 (Formerly Beverly Garland's Holiday Inn)
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Los Angeles
#8 Family Hotel in Los Angeles
#14 Romantic Hotel in Los Angeles
#32 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Garland 4*
Number of rooms: 257
Official Description (provided by the hotel):
Walk into The Garland and you're instantly transported to a secluded, urban oasis, yet close to all the action and excitement of Universal Studios, Hollywood and LA's best attractions. Nestled within seven tree-shaded acres, this authentic LA experience is complete with a welcoming vibe and modern amenities to keep you plugged in, yet completely relaxed. Our guests enjoy a glittering pool under sunny skies, dining on savory dishes and sipping perfect martinis during sunset. The Garland is setting the standard for 'Retro-cool'. Check in and check it out. ... more   less 
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Also Known As:
Beverly Garland`s Holiday Hotel Los Angeles
Holiday Inn Beverly Garlands
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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