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“Terrible feeling after check-in, but begin to love the hotel afterwards”
Review of The Garland

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The Garland
Ranked #15 of 355 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersSilver level
Reviewed August 19, 2013

We stay for two nights. The night we check in, it was almost 11pm. There was no bell-hop, and we had to move our big luggages to our room by ourselve.
The reason that we felt terrible is that there is a big glass door to open before you can get out of the lobby and walk to our building. There was a manager-type-of-person sitting there and playing with his computer, and totally ignored us, who got our hands full with luggages. We had to in turn holding the doors to let us pass one after another. He could have just stand up and holding the doors for us to save us a lot of trouble.
Right after getting out the doors, we were at another door that we must use our cards to open. The door has steps in front, and we had to lift our luggages to the top stair.
The next morning, we discovered that we don't have to bring the luggages into the lobby with our luggages, so we don't have to pass that glass door. There is another route from the front door directly to the building door without any doors in between. We also discovered that on the other side of the building there is a ramp, so we don't have to lift our luggages. The guy who check us in is a nice guy, but maybe he could have pointed out those discoveries and we don't have to look for them.
The room is quite nice (though small), and the balcany is very nice. The hotel has a pool which is lovely. We didn't try any of the amenities of the hotel as we have all sorts of reservations in LA. But they look nice.
It is a good boutique hotel. but it is going to end its contract with InterContinental at the end of the year. I am too cheap to not stick to a program though... So I have to find another InterContinental property in Universal City.

  • Stayed: August 2013, traveled as a couple
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Thank zyxlsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this reviewResponded August 28, 2013

Michael C

It's good to read that after a not ideal start you began to love the hotel. We thank you for your detailed feedback, it helps us get better and avoid this to happen to other guests.
We would like to keep you as our guest and hopefully next visit you can enjoy our amenities.

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1,917 - 1,923 of 3,183 reviews

Reviewed August 19, 2013

The hotel is in a good location for both Universal Studios and generally – as it’s close to the 101.

We had a double room with 2 x queen beds, I thought we might struggle with tall teens but the room was a good size. The TV was also big enough with a wide choice of channels, particularly good for sport.

If your kids are younger than ours the nightly entertainment of a family film alongside the reasonably-sized outdoor pool might be a good additional attraction. The on-site restaurant was also good and the gym had a decent range of equipment.

$13 per day to park (more without a Holiday Inn ‘loyalty’ card), an hourly shuttle ‘tram’ to Universal, friendly staff, it’s a good hotel for the price.

  • Stayed: August 2013, traveled with family
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1  Thank Paolo_Fiori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this reviewResponded August 28, 2013

Paolo Fiori
We are glad that we were able to meet your expectations and that your family enjoyed our pool, gym and restaurant. We hope you chose us when you come back to Los Angeles in the future.
Thanks for your review !

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Reviewed August 18, 2013

A pleasant stay. This is an older hotel, but it has been very well maintained. Everything has been nicely updated.

Convenient shuttle to Universal Studios and City Walk.

On site laundry with free detergent.

Cozy pool area that was never overcrowded.

  • Stayed: August 2013, traveled with family
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Thank jneuzil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this reviewResponded August 28, 2013

Jneuzil
Thank you for you "perfect stay" review. We are thrilled that you enjoy our convenient shuttle, laundry facilities and cozy pool.
Looking forward to seeing you soon !

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Reviewed August 17, 2013

We stayed for two nights, the room was really nice, bed was very comfortable.

Tulas restaurant was very good for both breakfast and dinner especially sitting outside when they light heaters.

Would definitely recommend this hotel and if I return would stay here again.

  • Stayed: August 2013, traveled as a couple
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1  Thank LindaWolverhampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this reviewResponded August 19, 2013

LindaWolverhampton: Thanks so much for the great review and joining our fan club - we look forward to seeing you again soon!

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Reviewed August 16, 2013 via mobile

The hotel was spotless and good value for a budget hotel. The 'Judge Judy' tv show participants stay here which adds to the spice. The pool is basic with a jacuzzi and sunloungers. The rooms are large with nice balconies. The in room breakfast was wonderful. There is a hotel shuttle but it is not an ideal base for walking and exploring on foot.

  • Stayed: March 2013
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1  Thank Picksie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this reviewResponded August 17, 2013

Picksie 1: Thank you for the review and we're thrilled you enjoyed your stay. We have a very convenient and ideal location for many Los Angeles attractions as you mention. We hope to see you again soon.

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Reviewed August 15, 2013

This hotel is 20 minutes from downtown La Hollywood , Just a simple bus trip (bus stop across the rd from hotel Only 1.50 us each way . . Very close the universal city walk and universal studios . The hotel has a free trolley takes guests to and from every hr .
The hotel staff have excellent customer service from time staff greet you at the door and front staff are very helpful giving you the tips how the to get around Hollywood. The hotel has a excellent outdoor pool , spa . sauna open till 10 pm . Fitness center and laundromat in the hotel . Which rare to find in a hotel .

  • Stayed: August 2013, traveled solo
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3  Thank darren2060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this reviewResponded August 17, 2013

darren2060: Thanks so much for naming us the "Best hotel in Los Angeles"! We appreciate it and are happy you enjoyed your visit with us! We really are fortunate for our wonderful employees and their commitment to providing excellent customer service and experiences to all our guests. Safe travels!

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Reviewed August 15, 2013

We had travelled across the US by train, been to Chicago, Indianapolis and New York and needed a few days to relax before flying home to Australia. The Beverly Garland was perfect. Good comfortable room, great snacks by the pool, freindly staff and shuttle to Universal Studios. We even found a great Golf Shop just down the road for my wife to stock up on clothing and shoes.

  • Stayed: August 2013, traveled as a couple
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1  Thank Les W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this reviewResponded August 20, 2013

Les W: we are glad to hear that you had a "perfect" stay and that our staff was friendly as well.
We thank you for your feedback and we hope to see you soon,

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Additional Information about The Garland

Address: 4222 Vineland Avenue, Los Angeles, CA 91602-3318 (Formerly Beverly Garland's Holiday Inn)
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Los Angeles
#9 Luxury Hotel in Los Angeles
#13 Green Hotel in Los Angeles
#14 Romantic Hotel in Los Angeles
#32 Business Hotel in Los Angeles
Price Range: $178 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Garland 4*
Number of rooms: 257
Official Description (provided by the hotel):
Walk into The Garland and you're instantly transported to a secluded, urban oasis, yet close to all the action and excitement of Universal Studios, Hollywood and LA's best attractions. Nestled within seven tree-shaded acres, this authentic LA experience is complete with a welcoming vibe and modern amenities to keep you plugged in, yet completely relaxed. Our guests enjoy a glittering pool under sunny skies, dining on savory dishes and sipping perfect martinis during sunset. The Garland is setting the standard for 'Retro-cool'. Check in and check it out. ... more   less 
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Also Known As:
Beverly Garland`s Holiday Hotel Los Angeles
Holiday Inn Beverly Garlands
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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