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“Can't Wait to Come Back!”
Review of The Garland

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The Garland
Ranked #13 of 350 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersSilver level
Milwaukee, Wisconsin
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Can't Wait to Come Back!”
Reviewed May 21, 2013

We just returned from a 4 day vacation to Hollywood where we stayed at the Beverly Garland. We loved this hotel! The grounds, courtyard, pool area, lobby...all very beautiful and nicely tucked away from the "hustle & bustle" of LA. We really enjoyed ending our long days of touring Hollywood by relaxing in the hot tub at night. Others have complained about the hallways being too dark and yes, they are dark but who cares?! We didn't come on vacation to spend time in the hallways! The rooms were nice, very clean and soundproof. Our balcony had a great view of the Hollywood Hills. The hotel is on the freeway but large pine trees obstructed our view of it and the noise didn't bother us at all.

We ate at Tula's twice and the food and service were both great.

We also loved the fact that the hotel provides a free hourly trolley that takes you to Universal Studios and will also drop you at the Metro (train station) if you ask. We used the train to take a trip to Hollywood BLVD. It was only one stop away on the train and cost $1.50 each way. It was safe and quick...much cheaper than taking a cab!

The only issue that we had was, one morning our toilet became clogged and wouldn't flush. We had to call the front desk 3 times before someone finally came to fix it. He advised that he had a very busy morning and was apologetic about it. He was forgiven :) LOL

I can't wait to come back to the Hollywood area in the future and when I do, I will definitely stay at the Beverly Garland again!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathryn6586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Leysdown, UK
Level 5 Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 20, 2013

This is quite an old hotel which seems to be undergoing a name change - internally things were branded as "The Beverly Garland" but elsewhere (on the corporate website, for example) it's listed as Universal Studios Holiday Inn.

Anyway, the hotel accommodation was fine, although it shows signs of its age in places (such as the air-con units only having a cold/warm setting, rather than specific temperatures). My room was located on the ground floor, overlooking the rear parking area. Although there was no noise from outside, there was a fair amount of noise from the corridor as people gathered nearby to use the elevator.

I stayed here as it was near to Universal Studios; there was a free shuttle bus which ran hourly. This made getting to the Studios as easy as could be - no need to worry about parking!

There's a small shopping mall a 5-minute walk away, with a large supermarket and other shops as well (eg Starbucks). As a result, I had no need to use the onsite restaurant.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Retron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 20, 2013

Our family had to vacate our house due to termite fumigation over the weekend. On Sunday night our two little ones stayed with my MIL so wife and I could have a quick getaway evening at the Beverly Garland.

I booked through Priceline.com and got a great deal. Before we checked in, my wife saw a review from Dec. 2012 that said the hotel had bedbugs, so several days before our reservation I called, left a message and got a call back within 24 hours from the manager (who's name escapes me now). He spent the time to explain the hotel's approach to the issue and it was very reassuring. Big thumbs up there, right off the bat.

When we checked in on Sunday night, the front desk staff, James and Shawn, were very helpful and accommodating, even when my request for a quiet, nonsmoking room with/a king sized bed somehow got overlooked.

James was able to upgrade us to a room on the top floor of the Portola Building that had a king bed. Second big thumbs up to James.

The room itself was very nice, it seemed newly redone and had beautiful ceramic tile flooring and a nice, modern bathroom (shower only, no tubs in this room but that was fine with me). It was clean, amenities were excellent and included free wifi, a non-service bar refrigerator and a big flat-screen tv (yay, we checked in just in time to catch the latest episode of Game of Thrones on HBO).

We brought a bottle of wine with us but forgot a corkscrew, so even though it was past 11 pm., a call to the front desk brought us what we needed within 15 min. or so. Thanks for that rescue!

The bed was comfortable, the room temperature controls were easy (touchscreen thermostat), the room was very quiet and after a long weekend away from home with two kids under 3 y/o, the respite at this hotel was a welcome change. It was quiet through the night.

Checkout was a breeze (I went to the front desk instead of using the quick checkout option) and I noticed a lot of tourists roaming about, waiting to go to Universal Studios or on Hollywood Tours.

We were only there one night so make of that what you will, but the customer service was outstanding, the room was top-notch and I really got a sense that management is very much interested about the myriad aspects to caring for the property. I even got a nice good morning hello from a landscape maintenance person while bringing luggage down to the car.

The only eyebrow raising issue to the stay is the $15/night parking fee. IMO it's too high and since parking is not covered and not secured (anyone can enter by pulling a ticket), I don't think it's a justified expense. However, parking fees at decent hotels seem to be unavoidable in the LA area these days so I'll just accept it as a part of the cost to stay at a respectable hotel. That said, the extra expense didn't diminish our overall satisfaction with the Beverly Garland.

Room Tip: Since the property borders the 101 freeway, ask for a South facing room if the whoosh of traffic bot...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TWolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
Reviewed May 17, 2013 via mobile

It was a nice enough hotel with friendly helpful staff but the location isnt very good. Had we not had a car we would have found it hard to get into the main parts and tourist areas of Los Angeles. Overall not a bad hotel

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashmorzone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, May 20, 2013
Ashmorzone: We appreciate the feedback. Los Angeles is very much a car-centric city and to really get out and about to see the sights - a car is necessary or we can set our guests up with a car service or sightseeing company. Our hotel is conveniently located as a home base!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oamaru, New Zealand
Level 4 Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 12, 2013

We loved staying at this hotel. The service is great! The staff are lovely. The accomodation is spotless! We will come back to this hotel next time we are in Los Angeles. The location was handy to shops(5 minutes). I would recommend this hotel to anyone who is looking for accomodation close to Universal studios as they have a courtesy coach which takes you right to Universal studios and back to the hotel.

Room Tip: The room on the bottom floor was nice and quiet for us! We have no complaints at all. On our last da...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pat E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, May 20, 2013
Pat E: Thanks for highlighting the great service and mentioning the "staff are lovely"! Our associates are what set us apart and continue to build loyalty with all our guests. We're excited that you enjoyed our location and trolley, and that we made you feel at home with a custom breakfast request!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, England, United Kingdom
2 reviews
Reviewed May 11, 2013

From the moment we stepped off the shuttle bus, we were made to feel so very welcome. The staff all made us feel like honoured guests and nothing was too much trouble for them. With it been our first trip to America we knew very little about the area, but my daughter and I didn't need to worry. The staff were knowledgeable about the best ways of getting around (I don't drive). The room was delightful and the setting ideal. My daughter loved the pool and hated having to get out. Tulas has a great selection of food and is reasonably priced. We're already saving up to come back in 2014 and yes we want to stay at the Beverly Garland again.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, May 20, 2013
Kim M: We look forward to seeing you again in 2014! You'll enjoy our hotel even more next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camberley, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 10, 2013 via mobile

Stayed here for three nights. Great check-in and all the staff are polite and very attentive.

I read previous reviews about the hotel and agree that the hotel looks tired and the rooms are in need of a face lift. We stayed in the Elderado (room 211). Bathroom is small but it was quite adequate for our needs and everything worked. Disappointed that there was thick dust on the TV and the balcony could have done with a sweep and the furniture a good clean.

The bed was a little soft for my liking but generally a comfortable stay. There is tea and coffee facilities in the room and I agree the rooms could do with a small refrigerator and perhaps a microwave.

We didn't eat dinner in the hotel, just breakfast which was nice but a little expensive (we had the breakfast buffet).

The bar was great and also offers bar snacks and has a very good selection of drinks. It has a happy hour between 3.30 & 6.30pm, everything half price including food.

The hotel is close to Universal Studio's and offers a free shuttle trolleybus to get you there but there is nothing else close to the hotel. There is a small shopping plaza within a 10 minute walk from the hotel which has a 24hrs supermarket (Ralph's ), a pharmacy, a Chinese take out, a gift shop and also a Starbucks. The Starbucks was full of Students and I mean full, using their free wifi. And that's it!!!

Get to know the guys on the concierge :) They helped us out with a couple of things.

Stayed May 2013
Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott M, General Manager at The Garland, responded to this review, May 20, 2013
Mike S: Thanks for your review and bringing the details of your experience to our attention. We take pride in our cleanliness of our rooms and it's uncharacteristic of us to miss those items. We are glad you enjoyed the attentive staff, helpful concierge, comfortable accommodations, our happy hour and the complimentary trolley to Universal Citywalk!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Garland

Property: The Garland
Address: 4222 Vineland Avenue, Los Angeles, CA 91602-3318 (Formerly Beverly Garland's Holiday Inn)
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Los Angeles
#8 Family Hotel in Los Angeles
#13 Green Hotel in Los Angeles
#14 Romantic Hotel in Los Angeles
#32 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Garland 4*
Number of rooms: 257
Official Description (provided by the hotel):
Walk into The Garland and you're instantly transported to a secluded, urban oasis, yet close to all the action and excitement of Universal Studios, Hollywood and LA's best attractions. Nestled within seven tree-shaded acres, this authentic LA experience is complete with a welcoming vibe and modern amenities to keep you plugged in, yet completely relaxed. Our guests enjoy a glittering pool under sunny skies, dining on savory dishes and sipping perfect martinis during sunset. The Garland is setting the standard for 'Retro-cool'. Check in and check it out. ... more   less 
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Also Known As:
Beverly Garland`s Holiday Hotel Los Angeles
Holiday Inn Beverly Garlands
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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