We were stuck at this motel for 3 days. Unfortunately we had no choice as we had to be within walking distance of family in North Hollywood (long story). The postion was good for us in that respect. However the motel is situated between a busy road and the Ventura Freeway, so the position should never be good for anyone else! Thankfully the constant traffic noise was drowned out by the noisy airconditioner.
This place really needs to be stripped down & completely renovated. The adjoining rooms we had on the ground floor overlooked the nice pool which in turn was overlooked by the carpark and the road (NO privacy whatsoever). The rooms each had 2 double beds which were actually very comfortable. The sheets & towels were clean and replaced daily. The maids did a good job with the limited facilities. Last decorated in the 1960's when dark decor and smoking was fashionable, the supposedly non-smoking rooms stunk and one room had permanently wet carpet outside the bathroom door. All our clothes had to be washed when we finally left this place - so bad was the revolting smokey & damp smell.
We arrived early after a 14 hour flight from Australia. The rooms weren't ready yet so the Manager kindly invited us to have breakfast while we waited. Breakfast is included in the room rate and was totally inedible. I spat out the rubbery waffle, the hot food looked as if it had been there for weeks. We avoided any further breakfast there.
The Manager was not surprised when we complained about the smell and the wet carpet. He claimed he was unable to move us (perhaps there was nowhere better??) but did reduce the quoted rate which was only fair. A couple of good things - there was a fridge, microwave & coffee maker in the room (necessary for making our own edible breakfast!) and the wireless internet was efficient and free.
Best Western should be ashamed of this place. It MUST be closed for a complete renovation immediately. Stay away.
- Official Description (provided by the hotel):
- Two-story Motor Inn located just off Ventura Freeway (US 101) between Laurel & Coldwater Canyons. ... more less
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- Also Known As:
- Best Western Los Angeles
- Los Angeles Best Western