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geeM
California

Good for any occasion

4.0 of 5 bubblesReviewed Aug 29, 2019via mobile
The hotel room is nice and clean. Towels is limited, but overall is good. The Starbucks downstairs has very slow customer service. Customer service in the lobby is ok. The carpet could be upgraded as it looks very old.
Date of stay: August 2019
Trip type: Traveled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt2, General Manager at Sheraton Gateway Los Angeles Hotel, responded to this review
Responded Aug 31, 2019
Thank you for your kind feedback! We've taken your concerns under advisement, and hope to show you how much we've improved on your next visit.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 29, 2019

Stayed at this property for one night prior to an early morning flight out of LAX as a Marriott Gold guest. The property was able to accommodate an early check-in at 1.00pm into an upgraded King room. The check-in agent proactively informed me that the room was a disability access room and sought my agreement which was wonderful so I knew what to expect (no tub etc.) More properties should do this.

Housekeeping was poor with delivery of toiletries which kept me from a nap but when I called a second time an hour later the supervisor was proactive in calling back to confirm receipt.

The property is a quick walk to the public bus stop and a short ride to the nearby In-and-Out. Airport shuttle ran on time and was reliable. Many shuttles were at hand so the shared nature of the shuttles with Joe's wasn't a huge issue. Rooms were tired but met Sheraton brand standards. Served its purpose.

Date of stay: May 2019
    • Value
    • Rooms
    • Service
2  Thank Tommy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt2, General Manager at Sheraton Gateway Los Angeles Hotel, responded to this reviewResponded August 31, 2019

We appreciate your positive feedback, Tommy! We're thrilled to hear you loved our property! We hope to see you again soon here at the Sheraton Gateway Los Angeles Hotel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2019

Estela Estrada was an absolute joy. She handled all our meeting room service needs. She is friendly, helpful, courteous, kind, professional and responded rapidly to all our needs. We need in many different hotels across the US, and because of her we will be returning to this one. What an honor to this hotel for her service!

Date of stay: August 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank TPCer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt2, General Manager at Sheraton Gateway Los Angeles Hotel, responded to this reviewResponded August 31, 2019

Thank you for your praise! We'll be sure to tell Estela how much she is appreciated, and we hope to see you again soon here at the Sheraton Gateway Los Angeles Hotel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2019

The Meeting conference service was great, especially the conference room service by Estela Estrada was top notch. Her quick response, professional manner while we conduct our meeting at the Sheraton Gateway Hotel made a good impression on us. We plan to use this hotel again in the future.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Location
    • Service
2  Thank pa c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt2, General Manager at Sheraton Gateway Los Angeles Hotel, responded to this reviewResponded August 28, 2019

Our stellar staff is our pride and joy here at the Sheraton Gateway Los Angeles Hotel! We'll be sure to tell them to keep up the great work, and we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2019

theirs a nice rooms and nice bath room, but small room with a nice view if in the top. its cool cause you don't have to clean your room! someone does it for you. the pool is fun to get wet. hot tube is a hot tube. the coffee is good in the mornings. theirs also a little refrigerator to put food and free water in your room.

Date of stay: March 2019
    • Value
    • Cleanliness
    • Service
1  Thank 1615josueleon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt2, General Manager at Sheraton Gateway Los Angeles Hotel, responded to this reviewResponded August 27, 2019

We're ecstatic to hear you loved your stay here! We hope to see you again soon here at the Sheraton Gateway Los Angeles Hotel!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2019

Estela Estrade was very friendly and helpful. She was happy to serve and to bring us any food and drinks we need. We are here for a mock jury focus group. I would be happy to come back. Nice place nice people. Thank you

Date of stay: August 2019
Trip type: Traveled on business
2  Thank Daniel8Daniel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelMgmt2, General Manager at Sheraton Gateway Los Angeles Hotel, responded to this reviewResponded August 27, 2019

Here at the Sheraton Gateway Los Angeles Hotel, we know it's the people that make the difference. That's why we employ only the finest staff like Estela, each and every one of which goes above and beyond for our guests and their needs! We'll be sure to tell Estela how much she is appreciated, and we hope to see you both again soon, for another phenomenal stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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