Wonderful location, price and service. The people working here are all very nice and helpful. They store our bags while your room is ready and you can go hang out by the pool. The pool is very nice and clean. The airport is within walking distance to the airport yet it is very quiet. I was so happy to have stayed there and I will be staying there again next time I have a layover.
Our team is one of our greatest assets here and they'll be thrilled to know their kindness was something that stood out to you. It was a pleasure to welcome you for your layover and we hope you'll join us at Sheraton Gateway LAX again soon!
Rooms were clean, and the Front desk was extremely helpful. Especially Leah, she took care of all our questions and made sure our visit was enjoyable. It so happened to be our Anniversary so it was a very enjoyable trip.
We're honored to have hosted you on such a momentous occasion, Luis! We'll be sure to tell Leah how much she is appreciated, and we hope to see you again soon, for another extremely enjoyable stay here at the Sheraton Gateway Los Angeles Hotel!
I've come to really like this place. Front desk staff are consistently helpful and kind. They look at me like a person, not just a number. I feel genuinely welcome. On my last trip in February, Coco was especially nice. On this trip, it was Juana who stood out and professional, competent, and generous. She did some skillful arranging of rooms so we could remain on the same floor as the kids.
The light meals served in the lounge was also quite good, and the staff there too was very attentive. There was a woman with braces who seems so happy to help with anything, asking if the room temperature was good for us, etc. Now nice.
Thanks for another great visit.
It's our genuine pleasure to have made your stay absolutely perfect! With our kind staff like Coco and Juana, as well as our delectable in-house cuisine, we strive to make our guests feel right at home! It's phenomenal to hear we could do just that, and we hope to see you again soon here at the Sheraton Gateway Los Angeles Hotel!
Just stayed here for 2-nights during an international layover. Honestly, I would have had no issues staying longer. Staff friendly, hotel exceptionally clean and well-managed. This regional area is challenging to navigate, and I wouldn't stray far from the hotel at night.
We appreciate your kind feedback, Jonas! Please know if you have any need of directions, you may ask any member of our staff and we would be happy to point you in the right direction! We're delighted to hear that our pristine facilities and fantastic management could make things ideal, and we hope to see you again soon here at the Sheraton Gateway Los Angeles Hotel!
Beware this hotel is ghetto they said I smoke in the room but I didn't smoke and they tried to charge me with no proof!!!! They're just trying to make money off of me don't stay!!! Never staying here !!
We're sorry to hear you felt unwelcome during your stay here. Please know we adhere to our smoking policy to ensure the comfort of all of our guests, and we never charge for a violation without cause. We hope you'll consider staying with us again soon, for a more relaxing experience.
