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“Very good, but be forewarned!”

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Los Angeles Airport Marriott
Ranked #63 of 351 Hotels in Los Angeles
Portland
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Very good, but be forewarned!”
Reviewed February 8, 2014

If you happen to use Verizon, the connectivity is lousy in all locations and totally nonexistent in the lower level sleeping and meeting rooms. The so called free internet access in the "lobby and other public areas" is not well promoted and most certainly not available in the ballroom or lower level meeting rooms.

Otherwise, the staff is very scripted friendly, the sleeping rooms were clean and orderly. The food was OK but should be much better given the prices charged. The coffee shop's (or whatever they call it) service staff needs customer service training.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OR-RoadWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review, February 10, 2014
Thank you for staying with us and for your review. We are working on improving the WiFi at our location. I'm glad you enjoyed your stay and certainly appreciate the feedback. Thanks again. ~Steven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,595 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Arkansas
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 7, 2014 via mobile

I have now stayed at this hotel for business trips (extended stays). They are always tentative to my needs and provide exceptional service! It's conveniently located to LAX and has good food onsite. I enjoy staying here.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank firebird_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review, February 10, 2014
I am delighted to hear that our staff consistently provides you with exceptional service and look forward to having you stay with us again. ~Steven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 6, 2014

The hotel shuttle from Lax takes you there in 5-10 minutes.
The staff are lovely and hotel is clean and reasonably priced.
Many aircrew appear to stay there.
There are three restaurants off the foyer of different pricing and WiFi is free in the foyer and restaurants.
This is a good,clean,convenient hotel for LAX.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RichardandLaraine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review, February 7, 2014
Thank you for staying with us. I appreciate your comments about our hoteland staff. Hope you stay with us again. ~Steven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
56 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 3, 2014

We have just enjoyed 3 weeks across the USA.
Stayed at Marriott at Anaheim and twice at the airport property.
First stay there with 3 rooms on level one all OK.
Second visit 8 days later we were allocated room 169. Check in male advised it was a room facing the pool ... wrong! It was a room next to the road and had the loudest air-conditioning unit we have ever encountered. Air unit could not be adjusted and we may as well tried to sleep on the runway as it probably would have been quieter. We only found about the noise as we had unpacked, showered and were ready for bed. Engineer came to room and he admitted the units are old and we sweltered then in a very hot and road noisy room. Were offered a room transfer but it was too late. Also the smallest bathroom we have encountered. Do not accept room 169!

Room Tip: Try to avoid level one as lifts are a long walk away from many rooms.
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank SydneyOztraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review, February 4, 2014
I appreciate you staying with us and regret that you weren't completely satisfied. I am sending you a private message. ~Steven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 1, 2014

Very comfortable bedding with pillow top mattress, soft linens, lots of pillows and fluffy towels. Front desk service was excellent. Stayed on the 8th floor with a view of the beautiful pool and enjoyed the airplane landing path. Internet was extra :(

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank LorenaBrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review, February 3, 2014
I'm pleased to hear that you had a comfortable stay and enjoyed the view.Though we do charge for in-room WiFi, it is available for free in all public areas. Thank you for staying with us, hope to see you again. ~Steven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rudolfstetten, Switzerland
Level Contributor
129 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed January 31, 2014

The price they charged for a room was quite low for a 4-star hotel. Considering that most of the guests of an airport hotel stay not longer than one day, this is certainly a good hotel, compared to others, which cater rather badly for one-night stays near airports. A negative. they charge for Internet $ 12.95, which nowadays is usually included in any hotel, especially business hotels. Positives: Contrary to other views, we found the noise near the airport absolutely no problem, as the windows seem to be soundproof. Another plus: they run an airport shuttle, which is there to pick you up within minutes. If you like the sun in the morning, ask for a room with a balcony (!) facing the pool. All in all: good hotel and reasonably priced.

  • Stayed December 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review, February 3, 2014
Thank you for choosing to stay with and for sharing your thoughts. We do offer free WiFi in the lobby, and all other public areas in the hotel. I'm glad you enjoyed your stay and hope to welcome you back soon. ~Steven
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canada
Level Contributor
189 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed January 30, 2014

This was our second visit to this hotel, in transit to take a cruise.
Conveniently located near the airport, it has three restaurants on premises and a Starbucks café.
Ample lobby for a very busy place.
Check in went smoothly as we had reservations.
They offer free WI-FI in the lobby.
Our room was big enough, with direct exit to the pool. nice view.
The beds were very comfortable and we were able to have a very good sleep.
Enough toiletries, clean room.
Nice welcoming and helpful staff.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nonnita02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven H, General Manager at Los Angeles Airport Marriott, responded to this review, January 31, 2014
Thank you for staying with us again. I appreciate your comments and am pleased to hear that you had a comfortable stay. ~Steven
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Los Angeles Airport Marriott

Property: Los Angeles Airport Marriott
Address: 5855 W Century Blvd, Los Angeles, CA 90045-5614
Phone Number:
Location: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Romantic Hotel in Los Angeles
#44 Family Hotel in Los Angeles
#57 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Los Angeles Airport Marriott 3.5*
Number of rooms: 1004
Official Description (provided by the hotel):
Discover spacious rooms, innovative amenities and a sophisticated atmosphere when you book a stay at the luxurious Los Angeles Airport Marriott. Our hotel near LAX offers a complimentary shuttle service to the airport, less than 1.5 miles away. Other nearby points of interest include the Hollywood Walk of Fame, Manhattan Beach, Third Street Promenade and a variety of shopping and dining. The Ocean Express Beach Trolley stops at the hotel every 30 minutes to transport guests to Manhattan Beach. Guest rooms at our LAX hotel feature plush bedding and modern technologies. Business travelers will appreciate high-speed Internet access, spacious work desks and ergonomic chairs. Our Marriott features two popular restaurants in addition to a sports bar and Starbucks(R) coffeehouse. Active travelers will enjoy our resort-style pool and state-of-the-art fitness center. Our hotel near LAX also features 55,000 square feet of event space for conferences, weddings and banquets. Enjoy the utmost in comfort and convenience. ... more   less 
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Also Known As:
Los Angeles Airport Marriott Hotel Los Angeles
Los Angeles Marriott
Marriott Los Angeles Airport

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