The location is good, evening shuttle pick up at the airport needs improvement, interestingly enough, it is not a big issue going from the hotel to the airport early morning, except for the wait and the confusing map at the lobby that does manage to show the real location of the shuttle.
We stayed at this Holiday Inn last week, Friday night. The check in is as unfriendly as it can be but we say fine, there for one night. While at check in, we requested a wake up call for 5:30am and the person that checked us in told us that we needed to get up to our room and call the operator. We called and called. No answer. Then, my husband called from his cell phone over and over again, somebody answered but hung up on him. Finally we opted to use the alarm on our cell phone. Many thoughts came to mind in terms of safety and security. What if we had an emergency?
The bed sheets were grayish/cream color and the top sheet had a hole, old and raggedy, and I am not even discussing the pillows quality, just small rocks.
Next day, at check out we expressed our concern to the woman at the reception desk and she was shocked to hear about about our communication problem from the previous night. We learned that there is no operator during evening hours and that it is the front desk that is supposed to answer those calls.
I will love to love this hotel, it lets me down on a continuous basis.
- Official Description (provided by the hotel):
- The closest full service Holiday Inn to the Los Angeles Airport with complimentary 24 hour LAX shuttle service. Our central location puts you just minutes away from “everything LA”. Come enjoy places like Disneyland, Universal Studios, Hollywood, Santa Monica, Venice Beach and all that beautiful Southern California has to offer.Stay connected with free high-speed Internet access. Maintain your exercise regimen in our state-of-the-art fitness center. Unwind at Landings Restaurant and Lounge, serving breakfast lunch and dinner, featuring California cuisine and daily specials.The Holiday Inn Los Angeles International Airport–LAX Hotel, where Kids Stay and Eat Free! Credit Card is required at check-in for all guests paying in cash at check-in or upon check-out. Credit Card is also required upon check-in for incidentals regardless if guest intends to not incur incidentals during their stay. We are a 100% Smoke Free Hotel. ... more less
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- Also Known As:
- Holiday Inn Los Angeles International Airport Hotel Los Angeles
- Los Angeles Holiday Inn