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“Convenient hotel”

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Holiday Inn Los Angeles International Airport
Ranked #117 of 351 Hotels in Los Angeles
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Convenient hotel”
Reviewed April 26, 2012

I stayed at this hotel for 4 nights. I am from DC so I am not sure if this is normal for LA but the restaurant and gift shop prices were VERY high. The only problems I experienced was with the parking gate, my card kept not registering and causing me to have to park and go inside. I would suggest a better way of coming and going especially when you are staying multiple days. Also, my room was next to the laundry room, I suggest making that for staff or something. Caused A LOT of noise in my room. My bed was huge and comfortable. All and all I had a wonderful experience.

Room Tip: Do not get the room next to the laundry area, VERY nosey.
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tara H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,220 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
ireland
Level Contributor
63 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed April 23, 2012

I stayed here after a long flight from London. Shuttle bus came witihin seconds. Check-in good and also room / bed all comfortable. Dining in the restaurant was surprising good as was breakfast next morning. The area outside looked glum and uninviting, but that is no fault of the hotel. All in all a good experience. Well done Holiday Inn.

  • Stayed April 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank corkboy2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ottawa canada
Level Contributor
369 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed April 21, 2012

This is an average hotel. Really all of the HI hotels are similar, just basic and usually convenient. The rate was good. Rooms were clean, Internet worked good and the shuttle runs every 15 minutes, 24 hours / day. If you are in a hurry and have a early flight, this is a good choice.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
70 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed April 18, 2012

The hotel is just an average 3-star hotel. This was our last hotel stay before we departed out of LAX. We chose this hotel due to its location nearby LAX since we had to return our rental car the following morning.

This was the last leg of our 7-day journey, and it was a disappointing one. We pre-paid this hotel via the LA Airport hotel website and received the normal hotel confirmation to my e-mail. But upon checking-in to this hotel, we were asked for the hotel voucher. We were stunned since we never received a hotel voucher except for an e-mail confirmation. All the hotels that we stayed prior to this hotel never asked to see a hotel confirmation paper since they already had our reservations in their system. They only asked to see our photo identification.

After I insisted that I never received a hotel voucher for this pre-paid booking, I was told to print out the hotel confirmation from my e-mail at the concierge desk, which I did. It was really a hassle. I am still wondering why the check-in was not efficient. The reservation staff was already holding a printed document with my name on it, yet she wanted to match the e-mail confirmation to it. Reminds me of the old-days before information technology came into place where staffs have to see "paper" confirmations. Overall, it took me almost 25 minutes to get checked-in.

Aside from all the hassle, the room was ok. The room was quite big but run-down condition. Don't think we would return here again. Would rather spend more and get better service.

  • Stayed April 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Journey_Delight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review, May 30, 2012
Dear My_Travel_Book,

Thank you for staying with us and leaving such a detailed review. We are glad you like the location of our hotel as well as your room accommodations. I am deeply sorry you found the service at check in less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.


Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed April 17, 2012

This was a great Holiday Inn. Not to be confused with the Holiday Inn "Express" that is $20 more per night. Why? Who knows. But the room was spacious, Clean and the bed was comfortable. The Shuttle from the airport to the hotel took very long to pickup, but its free so whose complaining? Check-in/out was fairly smooth. We only stayed one night, the breakfast was typical warm hotel breakfast. The pancakes were great! Caught the shuttle back to the airport, which only leaves on the hour or something like that...and they literally do not let you board the shuttle until the hour hits. Overall nice stay for a great price!

  • Stayed March 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank str8foward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 13, 2012

Friendly reception staff. Handy location to the airport for overnight stays. Awesome comfortable beds and pillows.
Would stay here again. Nice breakfast to start off your day. Handy shuttle to and from airport.

  • Stayed November 2011, traveled with family
    • Value
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Helpful?
Thank wazzuppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
151 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 7, 2012

Hotel is clean and very close to airport. Staff is more than helpful in most situations. Restaurant is fine, but I would suggest eating out for breakfast as their breakfast menu is extremely high priced. $28 for two and one of us only had toast and juice. Their lunch and dinners are more in line with what cost should be.
Overall a good experience and I have been staying there for years. As holiday Inn advises..... No surprises.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amacwow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Los Angeles International Airport

Property: Holiday Inn Los Angeles International Airport
Address: 9901 S La Cienega Blvd, Los Angeles, CA 90045-5915
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #117 of 351 Hotels in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Los Angeles International Airport 3*
Number of rooms: 405
Official Description (provided by the hotel):
The closest full service Holiday Inn to the Los Angeles Airport with complimentary 24 hour LAX shuttle service. Our central location puts you just minutes away from “everything LA”. Come enjoy places like Disneyland, Universal Studios, Hollywood, Santa Monica, Venice Beach and all that beautiful Southern California has to offer.Stay connected with free high-speed Internet access. Maintain your exercise regimen in our state-of-the-art fitness center. Unwind at Landings Restaurant and Lounge, serving breakfast lunch and dinner, featuring California cuisine and daily specials.The Holiday Inn Los Angeles International Airport–LAX Hotel, where Kids Stay and Eat Free! Credit Card is required at check-in for all guests paying in cash at check-in or upon check-out. Credit Card is also required upon check-in for incidentals regardless if guest intends to not incur incidentals during their stay. We are a 100% Smoke Free Hotel. ... more   less 
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Also Known As:
Holiday Inn Los Angeles International Airport Hotel Los Angeles
Los Angeles Holiday Inn

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