I was traveling with my grandmother for the first time in USA and can't believe I was treated so badly during the first few days in the country, from HILTON staff! read on...
Although this hotel meets all the expectations of a comfortable and luxurious room, my experience was entirely disappointing when I was traveling with my grandma and she had taken things from my purse and put it in the hotel drawer without my knowledge and she forgot them after checking out. We were in Las Vegas when I realised I was missing A LOT of items left in the Hilton drawer and when I called the hotel the next day after checking out, no one seemed to be helpful at all!
Kept getting voicemails instead of talking to actual people and I felt as though there was some conspiracy of the staff. I never did recover any of my items, which included an envelope with cash (which is what I suspect tempted the thief), an external harddrive, family photos and a HUGE white folder filled with copies of important legal and visa documents amongst other things, which the hotel conveniently just told me over the phone that there was "simply nothing in the room or in lost and found."
Disappointed with their lack of interest or surprise in the matter that SO many things had gone missing, I made the trek BACK to Los Angeles from NYC only to be greeted by pushy managers and unhelpful and uncaring staff, even after traveling all that way!
I could not believe the insulting attitude I received from a MANAGER when I was clearly stressed as I needed important documents that were taken as an exchange student.
Clearly, their staff need training in handling customer relations, and for a Hilton hotel, that is unacceptable and ruined my COMPLETE stay in LA!!
Furthermore, nothing was offered as help or incentive for all the items I had stolen and I am extremely against Hilton hotels now!
Will be filing a police report!!
- Official Description (provided by the hotel):
- Hilton Checkers Los Angeles Hotel is an historic hotel in Los Angeles that dates back to the 1920s, fully restored to its original splendor. The full service Hilton Checkers Los Angeles Hotel in downtown Los Angeles offers extensive hotel luxuries combined with an intimate ambiance and personalized service unlike any other Los Angeles hotel. One feature not to be overlooked: A stunning rooftop deck showcasing a breathtaking view of the Los Angeles skyline, a perfect setting for receptions or romantic getaways. ... more less
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- Also Known As:
- Hilton Hotel Los Angeles
- Hilton Los Angeles
- Los Angeles Hilton