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Reviewed April 10, 2019 via mobile

There's nothing great and nothing poor here. Well the lobby bar is mediocre. The rooms are your typical safe bet Hilton room. The common areas are on the lower side of the Hilton brand. Too many better options to choose from in DTLA . Need an average safe stay you can find it here.

Date of stay: November 2018
Trip type: Traveled on business
Thank Lovesdogs3
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AltheaAbdallah, General Manager at Hilton Checkers Los Angeles, responded to this reviewResponded April 11, 2019

Thank you for taking the time to share your experience about your recent stay at our hotel. We are very sorry to hear that you were so disappointed with our lobby bar and public area. We hope you will consider staying with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2019

Go somewhere else. Second trip here and this hotel has fallen way below the Hilton standard. We will never return and if you’re smart you won’t stay here. The room service prices are quite expensive. The food is served in a paper bag with paper plates, plastic utensils and paper salt and pepper. The food becomes soggy from lack of ventilation in packaging.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank gaylins
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AltheaAbdallah, General Manager at Hilton Checkers Los Angeles, responded to this reviewResponded April 10, 2019

Hello gaylins,

Thank you for taking the time to share a detailed review of your stay. We are sorry to hear that your experience was so disappointing specially with room service.Our Executive FB Team is reviewing your comments to ensure they are used to improve our guest's experience.

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Reviewed April 2, 2019

The security guard Jesus was a dream! He was beyond helpful during the chaotic valet service we received! There were no workers in sight and I called the front desk to see if they recommend we continue to wait for valet or self-park just to be placed on hold for 13 minutes! Just to tell us to keep driving in circles if they’re valet is busy. Jesus was willing to wait by our car (which I had to park on the red zone) while we checked in with our bags.

Maybe the location was busy but I’ve never been at a Hilton hotel where employees weren’t friendly. Tory from the front desk was short and kind of rude. Usually as Hilton members we get the brown gift bags with complimentary water but none of that was given to us at this location.

Overall such a nightmare experience especially considering that we were there to enjoy my birthday weekend.

It honestly sucks to say that we will never be returning to another Hilton hotel again! Such an unpleasant experience.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Nomad60889707263
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
AltheaAbdallah, General Manager at Hilton Checkers Los Angeles, responded to this reviewResponded April 4, 2019

Dear Nomad60889707263,

Thank you for taking the time to share a detailed review of your stay. We are sorry to hear that your experience was so disappointing, and we would like the chance to speak with you about your stay. Please do not hesitate to contact me at (213) 624 0000 ext. 500.

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Reviewed March 31, 2019

The Hilton Checkers is in a prime location on Grande Avenue in downtown LA. The hotel room was adequate, clean and offered free wifi to Hilton Honors members. The staff was extremely friendly and helpful. Joanie was extremely accommodating at the front desk during check-in. The rate that I got was booked thru the Hilton website but the rate may vary from day to day and is also available thru other travel websites.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Suzanne320
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2019

Pros - Stayed for the LA marathon & nice location for exploring DTLA (grand central market, staples center, the last book store), reception desk was helpful for restuarant recommendations (went to Waters) and coffee places (go to Philz), quick valet service for getting car, if needing to get around LA. Decent sit-down breakfast with complimentary vouchers.
Cons - room was on the smaller side, however, nicely decorated and lovely otherwise.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank CarrieOregon
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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