In December of 2005, we were booked into the Hilton Checkers Hotel in Los Angeles. Everything in this report is absolutely true and has not been exaggerated. We can see why our travel agent thought the hotel would be terrific. After we got home, we went to the hotel website and saw what she must have seen when she looked at it. The place looks gorgeous on the website. The actual hotel, however, is quite different from what is on the website. The exterior views on the website don't show the ground and the sidewalk outside the hotel. This is because there are drunks and vagrants sitting or sleeping on the sidewalk. The photo of the hotel lobby has been shot with a wide-angle lens to make the actual small, narrow room appear larger. The lobby shot has also been Photo Shopped to make it appear bright and well lighted and to make the marble floor look highly polished. The actual lobby is dark and dreary and has a marble floor that is dull and scuffed. There is even a cheap burgundy colored curtain on one side of the lobby to close off the bar, which is on the other side of the curtain. Is it perhaps against the law to be serving alcohol in a room where there will be children? This might account for the curtain. The mirror in the lobby that looks so bright and well polished is actually in need of having the back re-silvered and the frame is chipped and in need of a paint job. Most of the other photos on the website appear to have been shot with a wide-angle lens, too. If the lobby photo is any indication, the meeting rooms, bar, swimming pool, and restaurant probably don't look like the photos either. The room that we were given was dark, dreary, and not clean. Some time or other (probably not recently) someone had tried to dust the place. This was done with some sort of less than clean damp cloth. The streaks from the cloth were on all of the glass surfaces in the bedroom and bathroom. A film of dust was covering the streaks. The bathroom floor was downright dirty, as was the tub. The linens on the bed had seen better days. The curtains were absolutely filthy, with repulsive looking stains on them. There were also smudges of some sort of black colored stuff on the curtains. The furniture in the room was shabby and consisted of mismatched pieces. The desk chair was particularly old and cheap. Again, all of this differs radically from what is shown of the rooms on the hotel's website. The suite shown on the website looks lovely...and perhaps this suite actually exists at the hotel. Of course, it may have been Photo Shopped, too. The old, worn carpet in our room had stains on it. We wouldn't have wanted to walk on either the carpet or the bathroom floor in our bare feet. The dust in our room was terrible. I have allergies to dust and mold, so I was having trouble breathing within a couple of minutes after entering the room. Even my friend who was with me, who has no allergies, was having trouble breathing after we had been in there awhile. I'm sure that, even though we never ventured up to the rooftop bar, it doesn't look anything like the photo on the website either. The Checkers really has presented an incredibly false impression of the hotel on the website.
We called our travel agent from our room and told her what was going on. She found us a room at the downtown Marriott and we left the Checkers less than an hour after we checked in. Our travel agent also called the Checkers and told the desk clerk that we were checking out and why. We left less than an hour after we got there. At least we weren't charged any money.
We loved the downtown Marriott, on Figueroa Street, and stay there all the time now when we go to Los Angeles.
- Official Description (provided by the hotel):
- Hilton Checkers Los Angeles Hotel is an historic hotel in Los Angeles that dates back to the 1920s, fully restored to its original splendor. The full service Hilton Checkers Los Angeles Hotel in downtown Los Angeles offers extensive hotel luxuries combined with an intimate ambiance and personalized service unlike any other Los Angeles hotel. One feature not to be overlooked: A stunning rooftop deck showcasing a breathtaking view of the Los Angeles skyline, a perfect setting for receptions or romantic getaways. ... more less
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- Also Known As:
- Hilton Hotel Los Angeles
- Hilton Los Angeles
- Los Angeles Hilton