I stayed for the night and was not impressed. The property itself is nice a bit confusing as they have different levels for food and 4 towers to get to the rooms. Then the red tower has a bar at on the top floor that rotates with full views of the city. More
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with my new promotion at work i will be traveling more now and i am a loyal elite member with Marriott. The front desk women were lovely and efficient. The hotel was beautiful, more old school type but beautiful. My only complaint is valet. The Head Valet or manager in charge Daniel was very rude, he seemed aggravated every time someone did not have a valet ticket as if it was troubling for him. Ok i get it you give tickets to speed up the process but it’s a piece of paper, easy to lose or leave behind and he had a computer right in front of him to pull up anything he needed. I witnessed him shaking his head at a woman because she had dropped her car off but she changed her mind and actually wanted her car to go out again. Now call me crazy but that’s how valet works right? Drop off when you need to and pick up when you need to as much as you want to. Tisk tisk, the parking was $50 nightly so with that type of money spent we the customers should be shaking our heads be we pay anyway. Overall the hotel was great, just teach your valet how to work under pressure and tell him to work on his emotions and his poker face
Dear HotelKiller1,
We appreciate you bringing this to our attention and allowing us to contact you directly. Thank you for being a Loyal Marriott Bonvoy Elite Member, please allow me to apologize for your poor experience. We will share your comments with the team and take the steps to correct our shortcomings. Please know that we will definitely speak with the Valet staff member to ensure that this is an isolated incident. Should you return to Los Angeles, we do hope you will give us a chance to regain your confidence.
Be Well,
The Westin Bonaventure Front Office Team
The staff at the hotel was very friendly, from the valet parking attendant to the front desk. The hotel is very central located in downtown LA with pedestrian bridges that allow you get around with out crossing traffic. The hotel is very large which is great for meetings or conferences but do plan extra time to make your way around.
We appreciate your valuable feedback and glad that you chose to stay with us. We are constantly committed to improving our guest’s overall experiences and hope to see you again.
It's an older hotel, but it is immaculately kept. The elevators take some getting used to as far as where you are going and it's a bit odd that they don't stop on floors 2,4, or 6 where the shopping and fast foods are.
However, who cares about fast food when the restaurants are awesome and the central lounge is just as good as the marquee restaurants up top.
The staff are fabulous and very helpful. Room service is excellent. No problem getting a late checkout even though the place was packed during the Dodgers vs Yankees weekend.
If you are looking to stay downtown to visit USC, watch the Lakers, Kings, or Dodgers, would recommend this place for anyone, even families.
Thank you for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! We'll make sure to share this review with our team so that our high quality standards are constantly being upheld!
This was by far one of the nicest hotels we have stayed in. The views were incredible, the location was perfect for what we needed it for. MUCH nicer than most other hotels in the area and just 2 years old. Beautiful hotel
Thank you for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon! We'll make sure to share this review with our team so that our high quality standards are constantly being upheld!
Very nice room and as a great fan of true lies was fun to be in the elevator.however I have never been in a more confusing hotel with multiple levels with not every elevator going to every floor; separate towers with different staircases etc. this hotel felt like an Escher drawing and outside wasn’t better, crazy stairs again multi level weird 1980s architectural city planning throw back.
Room was nice with always good Westin bed but bar expensive and pool was very disappointing for la...full of kids,no service and restaurant/bar near pool did not open until 4 even on weekend. What??? I have to think that there are better choices in downtown la that are more up to date, less confusing and with better amenities despite this joint’s historical past.
Dear Elizabeth R,
We appreciate you bringing this to our attention and allowing us to contact you directly. Please allow me to apologize for your poor experience. We will share your comments with the team and take the steps to correct our shortcomings. Please note that per California State Law, we are unable to serve alcohol past 2am but our Room Service is available 24 a day for food. Should you return to Los Angeles, we do hope you will give us a chance to regain your confidence.
Be Well,
The Westin Bonaventure Front Office Team
