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“Nice Hotel”

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The Westin Bonaventure Hotel & Suites
Ranked #55 of 349 Hotels in Los Angeles
GreenLeadersGold level
Seattle, Washington
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice Hotel”
4 of 5 bubbles Reviewed January 13, 2014

I went to LA on business and stayed at the Westin. My room was nice, the bed was comfortable & everything was clean. Its right in the heart of downtown. The area was safe up until midnight or so, then it became a little sketchy with the homeless.

The building is unique. There's a maze of floors where you can find seemingly random restaurants & shops. I'd have to see a map of the building for it to all make sense but it's worth exploring for the food options alone.

Finally, the elevators in this place are really neat. They were actually featured in the Arnold Schwarzenegger movie True Lies.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mrgills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,789 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Parker, Colorado, United States
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 13, 2014

The Bonaventure is definitely a Los Angeles landmark. From the great design of the hotel layout to the amusement ride-like elevators, one can’t help but feel a part of Hollywood history because of all the great films and commercials that been filmed in and around the Bonaventure. The rooms are incredibly comfortable and spacious – particularly the suites. You always know when you have walked into a Westin because that unmistakable White Tea scent is evident immediately upon setting foot inside the lobby. With easy access to the 110 freeway, it’s just easy to head to the beach as it is to go east to Pasadena or Burbank. The Bonaventure ranks among my top five favorite hotels in country and will continue to be my hotel of choice whenever I’m in the Los Angeles area.

Room Tip: Uopn check-in, ask the front desk to show you the tower map and where your room will be located. If...
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Luis T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
132 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed January 12, 2014

nothing beats the westin bed and cleanliness. this westin is located within a 10 minute walk to the artsy spring street and macy's plaza. it's in the heart of the financial district that is really booming now. however, this area needs more nightlife! staff were friendly and room was cleaned by the time i got back from breakfast (great buffet with awesome thick smoked bacon). elevators are slow but would stay again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joefrombrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Severn, Maryland
Level Contributor
213 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed January 9, 2014

I was traveling to LA on vacation and found this wonderful hotel. When I checked in I was greeted by a very friendly and attentive staff, everywhere from the valet to the concierge and the desk manager. There were a couple of problems getting my room, the first two they sent me to were occupied, but when I got to my room it was very well appointed and comfortable. I was comped for my breakfast and internet due to the mix up with the room. If you are getting a two bed room be aware they are doubles and not queens as the rooms are a little on the small side.
The only reason I gave it four stars vs five is the cost of parking. There is no option to self park, and the cost of two nights of parking were almost the same as one night in the room.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billibong64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
5 of 5 bubbles Reviewed January 8, 2014 via mobile

Buying at lobby bar / coffee. The server name Mario was so rude . No customer service manner . I want to buy my daughter hot chocolate just like we have that morning but instead if he can put ice on it. He said we don't have it . I said we bought one this morning. It's just like chocolate milk with ice . The customer beside me already help out to explain what I need. He did understand it but with an attitude. He put the drink in front of me on the counter without a cover. I asked him for a cover he just put it on the counter and left to ring my order . The customer beside me saw it and said that's rude. I just pay and did not say anything . One of the hotel manager Tatiana came over to our table and ask is there anything that we need. Very nice person . I told her the rude person at the coffee bar. She thank me this comments and she is very sorry . I

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lab_hmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmccue77, Director of Sales at The Westin Bonaventure Hotel & Suites, responded to this review, February 5, 2014
Thank you for your comments and we have addressed the service issues you encountered with our server with Tataina and her manager. Please accept our sincere apologies and rest assured that corrective measures and training have been planned. Thanks again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
42 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 8, 2014

Everywhere from the rooms to the common areas were very trendy and well kept. Everything downtown was walk able from the hotel. The rooms were spacey and clean as well. Will stay here again if we return to LA.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmoney1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
294 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

Nice hotel, good standards in the heart of downtown LA. The room was a good size, nice large window; bathroom was also a great size. The bed was comfortable. Room had plenty of space to work, relax and sleep in. Room service menu was extensive. Facilities at the hotel were very good. Bar in the center of the hotel lobby was sometimes extremely busy and it took a while to get a drink. Breakfast was great, good selection and quality of food. The revolving bar / restaurant on the top floor is also nice. Hotel staff was friendly and helpful. Would recommend this hotel and would stay here again.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eblac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Bonaventure Hotel & Suites

Property: The Westin Bonaventure Hotel & Suites
Address: 404 South Figueroa Street, Los Angeles, CA 90071
Phone Number:
Location: United States > California > Los Angeles > Downtown , Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Los Angeles
#20 Luxury Hotel in Los Angeles
#35 Family Hotel in Los Angeles
#48 Romantic Hotel in Los Angeles
#53 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Bonaventure Hotel & Suites 4*
Number of rooms: 1354
Official Description (provided by the hotel):
Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Stroll through our atrium lobby and you'll immediately see why. Whether you're visiting for a leisurely weekend getaway, business meeting or special event, our downtown Los Angeles accommodations define the essence of modern luxury. ... more   less 
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Also Known As:
The Westin Bonaventure Hotel Los Angeles
The Westin Bonaventure Hotel And Suites
Westin Bonaventure Hotel
Westin Los Angeles
Los Angeles Westin

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