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Millennium Biltmore Los Angeles
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Reviews (3,303)
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1,605 - 1,610 of 3,303 reviews
Reviewed November 1, 2012

The lobby is beautiful-we spent most of our time enjoying the scenery downstairs. I could stare at the art deco for hours. The rooms themselves are clean, but in need of renovation. The base price was reasonable, which helped. I didn't have a problem with the service personally, but our friends who traveled with us had many, many problems, and the staff was not helpful.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank lindylaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

StarIng with the positive...the location is great in downtown LA. I was there for business & able to walk to my appointments, restaurants & entertainment. The hotel is historic with a beautiful lobby & upscale lobby bar. I ate at the Italian restaurant, Smeraldi's, and enjoyed the lasagna. The staff was friendly. That's all for positive. Here's the rest....Thankfully I got this room with a Priceline bid & only paid $109 + tax. The rooms are small & very, very outdated. The bed didn't even have a bedspread, just sheet/blanket/sheet. The lighting is terrible...very dark...even in early morning sun. My room had a view of a brick wall which is porbably why the room was so dark. The worst part was the bathroom....the SMALLEST bathroom I have ever had in a hotel!!! Outdated and in desperate need of an facelift!! Thankfully I was traveling alone because it would be difficult for two people to get ready in this room. Back to the lobby bar...great service, but a bottle of beer (Amstel) is $10. Very small glass of Kettle One on the rocks is $18. Parking $40 per day. WiFi $9.95/day. Overall, I was not at all impressed & would rate thisrooted a 3.2 star out of a possible 5.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DMRetzke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

I frequent Downtown Los Angeles and normally stay at the Bonaventure. We had a drink at the bar at the Millennium Biltmore and we were intrigued. The bartender made us two great drinks and set the metal Boston shakers with the excess behind our drinks like a milkshake when you were a kid. The bar snacks were peanuts in a raised silver dishes with the Biltmore Angle (a motif carved into the bar and running throughout the hotel). What bar serves peanuts, and in silver? We were smitten.

We asked the front desk for a tour. Always happy to get away he printed a list of vacant rooms and showed us three of different levels and the pool. They had us at the pool. It is in the basement and the theme is ocean liner deck. Since it was built in the 20's think Queen Mary, It is beautiful with painted Greek athletic terra cotta tiles punctuating the fully tiled floors, walls and pillars. The Biltmore angle adorns everything. There is a steam room, sauna, two showers and a Jacuzzi elevate and behind glass. There are real 30's teak deck chairs. It is beautiful.

The guest rooms are a hodge-podge. Built with 1500 guest rooms in the 20'd before the King bed was, well, king, it was reorganized by the Millennium Hotel Group as part of a major renovation and now has just under 700. Kudos to them for doing that, but the bathrooms, while gorgeous with white marble, are tiny and want for counter space and the rooms are odd shaped and range from narrow and long, to small with a desk in a former closet to huge beyond your pay grade. It is a crap shoot. Also there is a central elevator bank and your room can be a hike, but it is a grand-dame hotel and thats how it is.

The manager told me he would love to lure me away from the Bonaventure and that he would waive the valet charges (very high everywhere in LA) and offer a late check-out.

Fast forward to this month. We make plans to see a play in LA with all four of our parents. I call the hotel, no free parking, we don’t do that. The hotel quoted me a rate higher than on their website, but I can have a late check-out. OK done deal. We pay in advance to get the discount.

Check-in after the matinee was a breeze. The valet was great. We get our three rooms, have dinner and the parents go to bed. We go to the bar. The silver dishes of peanuts are replaced with ceramic ramekins of potato chips. I like potato chips as much as the next guy, but come on. There is a jazz combo with drums crammed into the tiny bar. Thankfully we powered down our one drink on their break. The old bartender was there. She is great.

In the morning we have a nice splash in the pool. I asked at the gift shop if they have anything with the Biltmore Angle, the symbol of the hotel, on it. I get a blank look and “that would be a great idea”. Really, you spent millions renovating this gem of a hotel where the academy awards were born and that never occurred to you?

We gather the parents to have a walk downtown. We go the Philippes the Original and the LA Grand Central Market, Angels flight and the Bradbury Building, then back to the hotel. The key does not work. The maid cannot let me in. I have to hike back to the phone bank and call security. On the way, the cell phone starts to ring with frantic parents and I see several other shut-outs.

I tell security to please take care of the parents first. When they go to their rooms, they cannot let them in until they see my ID because the rooms are in my name. We get that sorted and he tells me we have to go to the front desk because they automatically lock all the doors at 12:30 and if you have a late checkout you need to go to the front desk and have your key reactivated.

I gather all the keys and go to the front desk. There is a line to the end of the room with people having the same problem. While in line the cell phone rings some more. The parents have had enough and a are ready to go home. I go back to the room, let in by my wife since my keys don’t work, and we plan the exodus and pick up the parents one by one on the way out. You cant check out on the Television because that was not part of the renovation and there is no mention of a dropbox. I brave the line (truthfully thinned out a little now) and settle up for two drinks and a newspaper. How was the stay?
Why awful.
Want to talk to a manager?
Sure.
Well tough, he is busy. He will call you
Five hours later I get a call. The manager is unhelpful, hard to understand and seem bothered to be wasting his time. Sorry, I cant do anything. Someone higher up will call you. I am still waiting for that call.
I asked them if this was the impression they wanted to leave. Their silence indicates it is.

My Review:

I frequent Downtown Los Angeles and normally stay at the Bonaventure. We had a drink at the bar at the Millennium Biltmore and we were intrigued. The bartender made us two great drinks and set the metal Boston shakers with the excess behind our drinks like a milkshake when you were a kid. The bar snacks were peanuts in a raised silver dish with the Biltmore Angle (a motif carved into the bar and running throughout the hotel) molded in it and are original to the hotel. What bar serves peanuts, and in silver? What a treat. We were smitten.

We asked the front desk for a tour. Always happy to get away most clerks are happy oblige as was this one. He printed a list of vacant rooms and showed us three of different levels and the pool. They had us at the pool. It is in the basement and the theme is ocean liner deck. Since it was built in the 20's think Queen Mary, It is beautiful with painted Greek athletic terra cotta tiles punctuating the fully tiled floors, walls and pillars. The Biltmore angle adorns everything. There is a steam room, sauna, two showers and a Jacuzzi elevate and behind glass. There are real 30's teak deck chairs. It is beautiful.

The guest rooms are a hodge-podge. Built with 1500 guest rooms in the 20'd before the King bed was, well, king, it was reorganized by the Millennium Hotel Group as part of a major renovation and now has just under 700. Kudos to them for doing that, but the bathrooms, while gorgeous with white marble, are tiny and want for counter space and the rooms are odd shaped and range from narrow and long, to small with a desk in a former closet to huge beyond your pay grade. It is a crap shoot. Also there is a central elevator bank and your room can be a hike, but it is a grand-dame hotel and thats how it is.

The manager told me he would love to lure me away from the Bonaventure and that he would waive the valet charges (very high everywhere in LA) and offer a late check-out.

Fast forward to this month. We make plans to see a play in LA with all four of our parents. I call the hotel, no free parking, we don’t do that. The hotel quoted me a rate higher than on their website, but I can have a late check-out. OK done deal. We pay in advance to get the discount.

Check-in after the matinee was a breeze. The valet was great. We get our three rooms, they ran the gauntlet from closet to huge. Ours has brown water from the taps, but it’s a grem dam hotel, and that’s the news. We have dinner and the parents go to bed. We go to the bar. The silver dishes of peanuts are replaced with ceramic ramekins of potato chips. I like potato chips as much as the next guy, but come on. There is a jazz combo with drums crammed into the tiny bar. Thankfully we powered down our one drink on their break. The old bartender was there. She is great.

In the morning we have a nice splash in the pool. I asked at the gift shop if they have anything with the Biltmore Angle, the symbol of the hotel, on it. I get a blank look and “that would be a great idea”. Really, you spent millions renovating this gem of a hotel where the academy awards were born and that never occurred to you?

We gather the parents to have a walk downtown. We go the Philippes the Original and the LA Grand Central Market, Angels flight and the Bradbury Building, then back to the hotel. The key does not work. The maid cannot let me in. I have to hike back to the phone bank and call security. On the way, the cell phone starts to ring with frantic parents and I see several other shut-outs.
I tell security to please take care of the parents first. When they go to their rooms, they cannot let them in until they see my ID because the rooms are in my name. We get that sorted and he tells me we have to go to the front desk because they automatically lock all the doors at 12:30 and if you have a late checkout you need to go to the front desk and have your key reactivated.

I gather all the keys and go to the front desk. There is a line to the end of the room with people having the same problem. While in line the cell phone rings some more. The parents have had enough and a are ready to go home. I go back to the room, let in by my wife since my keys don’t work, and we plan the exodus and pick up the parents one by one on the way out. You cant check out on the Television because that was not part of the renovation and there is no mention of a dropbox. I brave the line (truthfully thinned out a little now) and settle up for two drinks and a newspaper. How was the stay?
Why awful.
Want to talk to a manager?
Sure.
Well tough, he is busy. He will call you
Five hours later I get a call. The manager is unhelpful, hard to understand and seem bothered to be wasting his time. Sorry, I cant do anything. Someone higher up will call you. I am still waiting for that call.
I asked them if this was the impression they wanted to leave. Their silence indicates it is.

It is a great property. It deserves better management.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank wxzzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

My daughter and I stayed 4nights here while we attended an Oprah conference. As everyone says the lobby is gorgeous with it's ornate architecture. Similar feel in the bar. We also liked the ambiance in the restaurant for breakfast. Food was average and a little pricey but the Sunday brunch buffet was quite good. Hotel staff were very friendly, efficient and helpful. Our room was spacious but outdated. The bathroom was extremely cramped and the bathtub was old and the finish was chipped. The duvet didn't have a proper duvet cover. it was just covered with a flat sheet,top and bottom, so the duvet itself was easily exposed and didn't seem all that clean. The location was very handy to the subway line which takes you right into Hollywood. We probably wouldn't have a reason to visit the hotel again but overall our stay was good.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2012

the rooms were super out dated and over priced for the condition of the rooms. Needs a remodel but the lobby and bar were amazing and the staff were great! i wouldnt stay here again just because its way over priced for the condtion of the rooms. Bathrooms were icky! Breakfast was icky and unless u get up before 8 ull miss out. i went down at 8:30 and there was only a couple dry rolls left ew! drank like 8 cups of oj though on the plus lol

  • Stayed: October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank VictoriaFay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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