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“Pleasant, close to downtown and little Tokyo” 4 of 5 stars
Review of Omni Los Angeles at California Plaza

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Omni Los Angeles at California Plaza
Ranked #7 of 347 Hotels in Los Angeles
Certificate of Excellence
Philadelphia, United States
1 review
“Pleasant, close to downtown and little Tokyo”
4 of 5 stars Reviewed November 12, 2013

The hotel room was very good. Comfortable, attractive furniture and amenities. The hotel is more geared towards business travelers. The casual restaurant is not open for dinner and I found Noe a little overblown. They offer spa services, but not a full service spa area, unlike other Omnis I've been in. The front desk, cleaning, and concierge staff were extremely pleasant, friendly and a joy to be around. Except for the sedan service. The sedan service is a little confusing. They say they don't go to the Convention Center, but they actually seem unwilling to go within a 3 or 4 blocks of it--including the Staples Center and LA Live (and clubs, hotels, and restaurants there--Trader Vic's, JW Marriott, Ritz, etc.). Moreover, they were rather rude about it--I asked for Staples Center (which is 2 blocks away from the Convention Center) and he said, "No, Figueroa Hotel." When I tried an alternative spot, he just cut me off and said "dropoff at Figueroa Hotel" (not even a full sentence or explanation). The rudeness prompted me to complain to the front desk staff and I will say they more than made up for the rudeness and provided taxi vouchers. But a little more clarity on the limits of the sedan service on the website or a map of where they will not go would be helpful.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Charlotte V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, November 25, 2013
Thank you for your feedback, and for your understanding! We appreciate you giving us the opportunity to turn this incident into a positive one for you. Your comments have been shared with the appropriate department heads to ensure we provide the proper service and information to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,222 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Los Angeles, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 11, 2013

My friend & I are LA-natives, but when we decided to attend a alcohol-laden event downtown, we decided to book a room. Omni had great prices, perfect location, and good reviews, so we chose to stay there. We could not have made a better choice!! The front staff was amazingly-friendly and helpful from check-out, to our midnight request for food suggestions, to check-out. The room was lovely and clean and very comfortable. The hotel was easily walking distance from all the fun restaurants, etc. in DT, but the complimentary car service was perfect when we didn't feel like walking in the dark. We had such a great stay here and were sad to leave. All we needed when we booked was a place to sleep for the night, but we ended up feeling like we had a mini-vacation. Great value and the awesome hotel staff really just made our experience the best!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Monica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed November 11, 2013

Booked a room here in Oct 2013 without knowing anything about the hotel. I was just trying to get close to Staples Center for the pink concert. Boy did I luck out!!
A very classy hotel with amazing staff. I arrived to find out I had left my credit card at a restaurant in Thousand Oaks that morning. The desk upgraded me into a room right away as my room wasn't available , and I was able to track down my credit card over the phone!
The rooms are very modern and classy. Everything about the hotel screams class! Yet the thing that stands out the most is the staff. I went to the concierge to find a lounge we could go to after the Pink concert, and she was very helpful and set me up. When we were leaving for the concert and asked for a cab, we instead were driven to the concert in a hotel shuttle and the driver dropped us off in front of a great restaurant right across the street. He gave me his card and said to call for pick up after the concert! Amazing!!
After the concert I called for pick up and said we wanted to be taken to the lounge the concierge had recommended rather than back to the hotel. It was 11 pm and the shuttle driver was done for the day, but he still came picked us up and said the lounge I had chosen closed at !! but he had taken the liberty of choosing a similar one that was open and dropped us off there. It ended up being an amazing roof top lounge over looking the city and capped off the nite. I believe the shuttle drivers name was Jim and he went over and beyond to make our nite exceptional. Good job Jim!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank the black pearl @shaw.ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, November 25, 2013
We truly appreciate your comments, and are delighted to know we could exceed your expectations. Our associate will be recognized for going above and beyond to ensure our guests are taken care of. Thank you again, and we look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, United States
1 review
5 of 5 stars Reviewed November 11, 2013

My husband and I had an AMAZING weekend at the Omni. Our room was beautiful with a great room. We loved our comfy bed. Room service was fast and served excellent food. Everyone was so polite and helpful during our stay. I can't wait to go back again soon!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Tracy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eugene, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 11, 2013

Always great front desk and wait staff. 17th Floor Omni Lounge is a great plus. Restaurant and Bar on site both do a nice job. Food and Drink were outstanding. Service quality is very good. Convenient downtown location to Concert Hall, Museum of Modern Art, and a short distance to LA Live, Staples Center, etc. Also, fairly short trip to USC Main Campus.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 10, 2013

From the minute I entered the lobby of the Omni and the California Center I knew this would be a great experience. Each staff person went out of their way to be kind and courteous, and to offer to stop what they were doing to help make my week's stay enjoyable. And they did! Don't pass it up if you have the opportunity!!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Russ4709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, November 18, 2013
Our staff will appreciate knowing they could make this such an amazing stay for you. Thank you for taking the time to share your comments! We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia, DF
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 9, 2013 via mobile

Great hotel with a very comfortable room, but the valet costs something like 40 bucks a day. Free internet if you are a member of the Omni rewards program.
Bad neighborhood. It kills the experience. You shouldn't stay there if it is a deal breaker.

Stayed September 2013, traveled as a couple
Helpful?
Thank Victor D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgrLosAngeles, Executive Office at Omni Los Angeles at California Plaza, responded to this review, November 18, 2013
We are delighted you had an enjoyable stay. Your feedback is greatly appreciated. We have compared our valet prices with other downtown hotels, and have done our best to offer competitive prices. We hope that the service you received will bring you back for another visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Los Angeles at California Plaza

Property: Omni Los Angeles at California Plaza
Address: 251 S Olive St, Los Angeles, CA 90012-3002
Phone Number:
Location: United States > California > Los Angeles > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Los Angeles
#3 Spa Hotel in Los Angeles
#4 Romantic Hotel in Los Angeles
#4 Luxury Hotel in Los Angeles
#5 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Omni Los Angeles at California Plaza 4.5*
Number of rooms: 453
Reservation Options:
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Also Known As:
Omni Los Angeles At California Plaza Hotel Los Angeles
Los Angeles Omni

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