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“Do not use the in room phone!!!!!”

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Kimpton Hotel Palomar Los Angeles Beverly Hills
Ranked #38 of 351 Hotels in Los Angeles
GreenLeadersGold level
Perth, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Do not use the in room phone!!!!!”
Reviewed November 27, 2013

Average rooms, tiny bath, ok but nothing special. That was all fine. The problem I have is that I have just checked the end of stay charges, we have been billed $70 for using the phone!!! We used the phone to try to book show tickets in LA, we dialed a few times but the line kept getting cut off and didnt even connect. We then dialed and got through to a voicemail, didnt even leave a message. Then we get a bill for 70 bucks for using the phone, even though we didnt actually ever get through to anyone and most of the attempts got cut off !! Also nowhere in our room was a list of charges for calls. Absolute daylight robbery i will NEVER be staying at one of these hotels again. Far better hotels in LA to stay at in better locations

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ncw222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this review, November 29, 2013
Dear ncw222,

Hope you made it to the show. Our apologies for the phone issues. Please contact me at the hotel to resolve your charges.

Cheers,

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Sao Paulo, SP
Level 6 Contributor
98 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed November 26, 2013

Palomar Hotel has very nice and huge rooms, well modern decorated and with everything to make you feel at home. My room was at the 7th floor, and was calm and silent. Cleaness is fine. Every day there is a wine tasting in the lobby that makes a difference when you are ending your workday. Breakfast at Blvd 16 (the hotel restaurant) is great. Order the continental breakfast with pastries, orange juice, fresh fruits and coffee, and you will be ready to go.

Room Tip: Ask for rooms with window to the mountain.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luciinthesky303631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this review, November 29, 2013
Dear luciinthesky303361,

Our goal is for all of our guests to feel at home. Next time you are at Blvd16 for breakfast try the Eggs Benedict or the pancakes. Enjoy!

Cheers,

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tempe, Arizona
Level 4 Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 23, 2013

Coming back to this hotel was like coming back home! We had a great conversation with Larry M. over Happy Hour. The Foyer is such a great place to sit, sip and chat with new friends...especially in front of the fireplace! We had the 18th floor which had a great view and the room was amazing! The bathroom was huge and the bed, as always, was to die for!
This place is a must visit and the bar/lounge is adjacent to the hotel. Loved seeing Reuben again and you never know who you'll meet. Our trips are never planned out...we go with the flow and we are never bored! We rented the bikes and took a ride down to UCLA and grabbed a hotdog from Fab hotdogs. Your next stay, make this place a must visit.

Green Features: This hotel Pet friendly, Eco-friendly and LGBT friendly and these are very important us!
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IntuitiveTouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this review, November 29, 2013
Dear IntuitiveTouch,

You did it all while you were here! Larry makes it all happen and Reuben's cocktails and hospitality are one of a kind. Hope to see you soon.

Cheers,

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Level 6 Contributor
139 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 22, 2013 via mobile

It was a pleasant stay with very clean & spacious rooms. Centrally located. Friendly staff which can get you anything and everything (even curling iron) complimentary coffee in the morning and wine hour in the afternoon! Will go back to this kipmton property for sure!

Stayed November 2013, traveled on business
Helpful?
Thank DOSAMANTE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this review, November 29, 2013
Dear dasamante S,

Curling irons and even straighteners too! Glad you enjoyed the hotel offerings. Thank you for staying with us!

Cheers,

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bigfork, Montana
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 22, 2013

We love staying at the Palomar! It is our first choice when visiting our sin in Los Angeles. The staff is always really friendly and helpful; the rooms are very comfortable with lovely robes to keep one cozy. The complimentary wine hour is very pleasant and a great way to unwind and get ready for the evening. Valet is always very timely and now has a texting system to retrieve your car, which is really helpful! We stay there whenever we can!

Room Tip: We always request an upper floor for the view - and we like to be near the elevator.
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jannorskog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this review, November 29, 2013
Dear jannorskog,

You're our first choice too! Great to know we are your home when in LA. You keep coming to wine hour and we will keep pouring!

Cheers,

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 5 Contributor
65 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 20, 2013 via mobile

We stayed for a night and I would say that the hotel is very adequate. It's not a luxury hotel but it's very pleasant. The room was clean but very small. The staff were excellent and all really friendly. The valet attendant was so sweet as was the front desk staff. My son loved the pool! I would recommend for sure.

Stayed November 2013
Helpful?
Thank Tricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this review, November 29, 2013
Dear Tricia C,

Our people make all the difference. See you on your next trip to LA when you can stay longer. Thanks for choosing the Palomar!

Cheers,

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach, California
Level 6 Contributor
433 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed November 20, 2013

As I was looking in the prior reviews I noticed that there were some mixed comments. Kimpton Hotels just have a quirkiness to them. They are not all alike and surely not the Four Seasons and don't try to be. I noticed as I was walking into the lobby at the front door was a bone shaped chalk board welcoming their expected Doggie guests Now that is quirky. The front desk person was friendly and personable. The hotel is a 30 minute walk from Westwood and UCLA. So if one is going to a college event, the medical center or the Geffen Theater it is a good choice. I do think it could use some refreshing in the main lobby as well as the hallways. The room was great. Ample size and we were provided an wonderful view of city lights as well as the Angel Gabriel from the Mormon Temple. The amenities were from ETRO and were very nice. I was disappointed in the linen on the bed and the bed felt a bit like a futon. Staff was great and we were sung our wake up call. As for the restaurant and bar easy chairs, but most of the seating are low stools with no back rest. The cocktails were great, but the service far too casual. The staff were too casually dressed and casual in their service. So tired of respnses like no worries and no problem. The response should be my pleasure.

Room Tip: Room high enough to enjoy the view and south facing if possible
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Byron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, General Manager at Kimpton Hotel Palomar Los Angeles Beverly Hills, responded to this review, November 29, 2013
Dear Byron R,

Love hearing things like this about the staff! The staff and the location are some of the great things the Palomar has to offer. Come back and see us soon.

Cheers,

James
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kimpton Hotel Palomar Los Angeles Beverly Hills

Property: Kimpton Hotel Palomar Los Angeles Beverly Hills
Address: 10740 Wilshire Blvd, Los Angeles, CA 90024-4493
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Los Angeles
#9 Business Hotel in Los Angeles
#11 Romantic Hotel in Los Angeles
#12 Spa Hotel in Los Angeles
#17 Luxury Hotel in Los Angeles
#21 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Kimpton Hotel Palomar Los Angeles Beverly Hills 4*
Number of rooms: 264
Official Description (provided by the hotel):
Hotel Palomar Los Angeles – Westwood is a stunner of a boutique hotel in Los Angeles’ most vibrantly beautiful neighborhood. Located on Wilshire Boulevard’s Golden Mile, this stylish “Art in Motion” hotel is steps from UCLA, Westwood Village, Rodeo Drive and Beverly Hills. The luxurious guestrooms feature sweeping city views and modern artistic décor. Double Take, our on site restaurant is a stylish, modern American bar and restaurant for guests to enjoy fresh and flavorful cuisine using local sustainable products. ... more   less 
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Also Known As:
Kimpton Los Angeles
Los Angeles Kimpton

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