Very disappointed with this hotel.
I previously left a more positive review, but took it down as I spent far too long contacting this hotel about an issue and I wanted this review to show how we have been treated since staying there around six weeks ago.
My mother bought my boyfriend a really nice new business shirt for Christmas, as he has just gotten a new job he worked really hard for. He took it on our trip to the states, intending to wear it on NYE. We checked out of this hotel on the 30th of December, 2013. My partner left the shirt hanging in the hotel, as he put it up so it wouldn't get wrinkled but forgot to pack it back up. We immediately contacted the hotel to let them know, and we were told someone would call us back. No one ever did. We followed up with emails. After being totally ignored we decided that the next time we were in LA a few weeks later we would make a special trip to the hotel to collect the shirt. As this hotel is located in Downtown LA (we didn't realise how far away from everything this hotel was when we booked it) we had to make a trip there JUST for the shirt. we were told that because we didn't call ahead they were going to refuse to open up lost property. We tried explaining we did call ahead and no one got back to us, and that we were flying home to Australia that night and wouldn't be able to get it, but they were very abrupt and didn't care that we had been ignored for so long. We had to rush to return the car we hired just to get the shirt back so we couldn't stay and argue forever. we were really upset at how we were treated and flat out denied our own property. in the last two weeks ive emailed the hotel images of the shirt as well as told them what happened. I requested that they post it to us in Australia because it isn't fair that we should pay postage when we have spent money and time trying to collect it already. Despite so many emails, we are yet to hear even a peep out of the hotel. Any good experience we may have had at the hotel are totally lost now because the hotel has not dealt with us nicely since. I wish I could have left my original review up which was much nicer, but I am just so disappointed that we have been absolutely ignored and disregarded by what had potential to be a nice enough establishment. I would not stay here or recommend it as I like it when people acknowledge you instead of pretend you don't exist. Still waiting to hear back from the hotel, I am hoping they will deal with it so I can modify my review to reflect their efforts for their customers... maybe they will but I think six weeks and several emails is just too much.
- Official Description (provided by the hotel):
- The Historic Mayfair Hotel in the heart of downtown Los Angeles was the tallest building west of the Mississippi when it was built in 1926. We maintain the American charm of the Roaring Twenties with marble floors, brass fixtures, glass etchings, and fluted column pillars. Modern amenities have been added for your comfort while preserving the grandeur of Old World elegance. With 295 rooms available for guests with King, Queen, Twin full sized or single beds, the Historic Mayfair Hotel offers an affordable stay surrounded by the vibrancy of city life. Our convenient location allows guests to explore all of Los Angeles from the beautiful hillsides of Beverly Hills to the cultural hotspots of Hollywood. If you're looking for a home away from home enjoy our junior suites with a lounge area, refrigerator, and microwave, or our executive suite with a dining room and kitchenette. The Celebrity, our onsite dining, serves a full breakfast daily with a variety of hot and cold options for guests. The location of the first post Academy Awards party in 1929, the Historic Mayfair Hotel is the optimal choice for those looking to discover the architecture, culture and history of Los Angeles at reasonable rates. Our tenured and experienced staff is here to make you feel relaxed and comfortable at our hotel, and ensure that you have a memorable stay. ... more less
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- Also Known As:
- Mayfair Hotel Los Angeles
- Mayfair Los Angeles
- Mayfair Hotel La