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“WORST HOTEL IN HISTORY”

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Best Western Plus Dragon Gate Inn
Ranked #87 of 351 Hotels in Los Angeles
Bayarea
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“WORST HOTEL IN HISTORY”
Reviewed August 31, 2008

Their customer service was beyond rude! (They are cold blooded liars) I don't have words that can describe my experience that I had encountered. I asked prior to making reservations if they had Internet connection and they told me "yes" I go there the same day pay for my room go upstairs and guess what the internet was having issues NO INTERNET ( that just took the word "business" out of "business trip") I Called down to ask them to help me with the details of the internet( maybe I was doing something wrong) I rudely got shut down with a " I dont know anything you call number on card in room" Okay.....? that was weird. Continued to call tech support, tech support says the router at the hotel needs to be reset ,he'll just call them to do that and the internet should be up and running in about5 minutes. So I decide to take a shower and 45 minutes later I try the internet NOPE! still doesnt work. Call tech support again and tech support checks and says oh thats odd they didnt reset their router yet ( like they told them they would ) Okay since the hotel wasnt helping or trying he was going to connect me manually that was complicated but it was done. Of course 10 minutes later I lost it. So as I call back tech support i realize I can sort of pick up the neighbors wireless if I stand half way in the bathroom and the sink area . Tech support tells me that I wont be able to get Internet do to too many people on just one line usually they have 4 but 3 of them are down and the hotel doesnt know how to reset their router. Okay..?....so now what well I get a big I'm sorry IM SORRY WHAT ABOUT MY TRAVELING AcROSS THE STATE THE WHOLE dAY AND NOW YOUR TELLING ME SORRY! What happen to yes we have internet ! It should be we have Internet for the first 20 people that arrive! I then tell tech support to try to make this right an if they can call down stairs and try to do something. 2 minutes later I get a call and they say
HOTEL:So you have a problem with the internet?
ME: yes I asked you if you had internet and you said yes what happened?
HOTEL: I don't know you want I move you to another room
ME: I wont have internet over there either
HOTEL: Yes you will
ME: I asked tech support and they said I wont
HOTEL:I dont know you move or no
ME: No I want you to reset your router and fix the issue
HOTEL: I dont know nothing I cant help you then
ME: why are you going to tell me you internet when 3 out of your 4 lines are down
HOTEL: You no ask us that
ME: yes I did
HOTEL: No you did not must be misunderstanding
ME: um NO
*************************** very small verbal altercation *********************
ME:you are very rude I want to talk to your superior
HOTEL; No they not here you talk to them on Tuesday (4 days form then)
ME: I will not be here on Tuesday and how will that help
HOTEL:I call them and call you back
****************************************10 minutes later***********************
HOTEL: I talk to boss he said pack your things and get out we give you refund
ME: What are you kicking me out
HOTEL: yes you have 20 minutes
ME: ???????????????

I dont know what the heck just happened there I have never in my life got kick out of hotel or treated so unreasonably. I think I hate this place get my money and get some where else that will treat me like a paying customer. I pack go to the ugly lobby and demand my money.
HOTEL: no we no give you money back ,you too much trouble we dont want you here.
ME:HUH ?!! you said you'll give me my money back if I leave now!
HOTEL:No, leave now good bye
ME:I have no where to stay
HOTEL:your room has been rented out to somebody else now
ME: You deceived me and took my money
HOTEL:too bad good BYE

I cant believe what is happening.
I left called best western corp. thank god they compensated me and made things right.
But that short brief stay traumatised me forever DONT STAY THERE save your selves dont let what happen to me happen to you!!

  • Liked — NOTHING
  • Disliked — THE HOTEL
  • Stayed August 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank CANTBELlEVEIT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
morgan hill ca
2 reviews
Reviewed July 2, 2008

Hotel staff was nice. Room was clean but small. The location was good. The outside of the building is a bit run down. Overshadowing the acceptable aspects of this hotel is the most terrible breakfast, the filthy cafe and patio. The first dilemma is deciding whether you can eat the food from the cafe and not get sick. The milk sits on the counter in it's original carton (no ice, no refrigeration); the hardcooked eggs are warm leaving you wondering if they're just freshly made or how many days have they been sitting on the counter. The counters are so crowded with "stuff" that you can't really see what this breakfast includes. The second difficult decision is deciding which dirty table to sit at in the courtyard. The courtyard floor holds years of dirt, the walls are stained, the garbage cans almost unapproachable. It's difficult to breathe because the courtyard is filled with local old men smoking and filling out their lotto tickets. Disgusting place. I absolutely do not recommend it.

  • Liked — Staff/clean rooms
  • Disliked — small rms, breakfast nnot clean
  • Stayed June 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank tourista-3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Los Angeles hotels

Milton, WA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 26, 2008

I loved this little hotel! It was more like international travel than like being in L.A. The hotel is in chinatown on the 2nd and 3rd floor of a building with a cute courtyard with tables and Chinese businesses on the first floor. The room was huge, very clean, modern and very quiet. Our windows faced out with a view of downtown.
Being in chinatown was great as there were a lot of interesting shops and street activity. We wished we had more time to spend but were on a business trip. The staff was extremely helpful and found us parking for our 15' truck at a neighboring motel for free.
I would definitely stay here again if I needed to stay in downtown L.A.

  • Liked — Atmosphere, location in chinatown, clean, quiet, great price for L.A.
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bixchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesterfield, United Kingdom
Level Contributor
174 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed May 28, 2008

We knew when we booked that we needed a hotel close to Union Station. The 'Best Western' accreditation made this a reasonable choice. So, despite a couple of 'iffy' ratings on this site it was booked.

The room was alright : drab, a little odourous, but after arriving after a long day travelling at 9pm we would sleep ok.

The day-time staff were nice and helpful, but the male receptionist who booked us in at night seemed a little shifty. When we asked him for a map of the area, he pointed to the 'elevator'. We tried again, and the 'elevator' was again pointed to. We gave up, took the hint and went to the room.

If you can, try another hotel. If you can't it will do, but don't expect too much.

  • Liked — Location
  • Disliked — Drab
  • Stayed April 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank besssie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santo Domingo, Dominican Republic
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 24, 2008

I stayed at this hotel with a group of friends. We where on a budget so this was a great choice. The rooms where very clean, large, the beds where comfortable. It's located in chinatown, and a little far from the main attractions, but in LA you have to rent a car to get to where your going, so it wasn't that bad. The breakfast is good. Loved the waffles and enjoy the fortune cookies at the reception area. I would recommend this hotel. Would stay there again.

  • Liked — large rooms, cleanliness, breakfast
  • Disliked — location
  • Stayed September 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank megs22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 24, 2008

We needed to attend a convention and the other hotels were overpriced. This one was not cheap for the money and the breakfast was a joke. The staff is nice and helpfull. All the rooms are on the 2nd and third floor. You need a room key to go up the elevator and we felt secured with this as not everyone could go upstairs. The parking is discounted to $8/day insted of the usuall $10. THe room was soundproofed pretty well. It was dark and dreary. It was clean but nothing to get excited about, depressing when I think how much I had to pay for it. The balcony door in the room did not make a tight seal around the fram which leaked air and bugs or flys. I went out bought tape and taped up the entire door fram to make a perfect seal. The maid was extremly ruid and on the last day kept knocking for us to leave even though we had 3 more hours to check out. The lobby everyday is filled with chinese old timers who sit and chain smoke and play soe type of lotto there. It looks like a retiremnt home for the chinese there, not a hotel. The other advantage is your next to some good chinese restaurants, if you like chinese food. I wouldnt stay here again, I would avoid china town as there aren't any decent hotels here.

Stayed March 2008
Helpful?
1 Thank davedmdusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas
1 review
Reviewed January 9, 2008

I had a written confirmation that clearly stated the price after all taxes and fees, but then the hotel tried charging $8 more. Parking is $3 if you rent the room directly from the hotel, but they add an additional $5 parking fee if you reserve through outside sources such as internet sites.
The room was okay, but my friend left a valuable shirt in the room and we called about it that same day. We would have returned for the shirt, but the hotel has thus far refused to return it despite several calls. I cannot recommend a hotel where it may take legal action to obtain the return of a shirt. Finders keepers will not apply to this situation. I spend over 200 nights per year at hotels and have never experienced anything like that at any other location. A staff member who will not return a shirt is not someone I want to have a key to my door while I am out eating.

Stayed December 2007
Helpful?
Thank FreeChoice1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Dragon Gate Inn

Property: Best Western Plus Dragon Gate Inn
Address: 818 North Hill Street, Los Angeles, CA 90012-2395
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#40 Business Hotel in Los Angeles
#68 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Best Western Plus Dragon Gate Inn 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Plus Dragon Gate Hotel Los Angeles
Best Western Los Angeles
Los Angeles Best Western

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