Their customer service was beyond rude! (They are cold blooded liars) I don't have words that can describe my experience that I had encountered. I asked prior to making reservations if they had Internet connection and they told me "yes" I go there the same day pay for my room go upstairs and guess what the internet was having issues NO INTERNET ( that just took the word "business" out of "business trip") I Called down to ask them to help me with the details of the internet( maybe I was doing something wrong) I rudely got shut down with a " I dont know anything you call number on card in room" Okay.....? that was weird. Continued to call tech support, tech support says the router at the hotel needs to be reset ,he'll just call them to do that and the internet should be up and running in about5 minutes. So I decide to take a shower and 45 minutes later I try the internet NOPE! still doesnt work. Call tech support again and tech support checks and says oh thats odd they didnt reset their router yet ( like they told them they would ) Okay since the hotel wasnt helping or trying he was going to connect me manually that was complicated but it was done. Of course 10 minutes later I lost it. So as I call back tech support i realize I can sort of pick up the neighbors wireless if I stand half way in the bathroom and the sink area . Tech support tells me that I wont be able to get Internet do to too many people on just one line usually they have 4 but 3 of them are down and the hotel doesnt know how to reset their router. Okay..?....so now what well I get a big I'm sorry IM SORRY WHAT ABOUT MY TRAVELING AcROSS THE STATE THE WHOLE dAY AND NOW YOUR TELLING ME SORRY! What happen to yes we have internet ! It should be we have Internet for the first 20 people that arrive! I then tell tech support to try to make this right an if they can call down stairs and try to do something. 2 minutes later I get a call and they say
HOTEL:So you have a problem with the internet?
ME: yes I asked you if you had internet and you said yes what happened?
HOTEL: I don't know you want I move you to another room
ME: I wont have internet over there either
HOTEL: Yes you will
ME: I asked tech support and they said I wont
HOTEL:I dont know you move or no
ME: No I want you to reset your router and fix the issue
HOTEL: I dont know nothing I cant help you then
ME: why are you going to tell me you internet when 3 out of your 4 lines are down
HOTEL: You no ask us that
ME: yes I did
HOTEL: No you did not must be misunderstanding
ME: um NO
*************************** very small verbal altercation *********************
ME:you are very rude I want to talk to your superior
HOTEL; No they not here you talk to them on Tuesday (4 days form then)
ME: I will not be here on Tuesday and how will that help
HOTEL:I call them and call you back
****************************************10 minutes later***********************
HOTEL: I talk to boss he said pack your things and get out we give you refund
ME: What are you kicking me out
HOTEL: yes you have 20 minutes
I dont know what the heck just happened there I have never in my life got kick out of hotel or treated so unreasonably. I think I hate this place get my money and get some where else that will treat me like a paying customer. I pack go to the ugly lobby and demand my money.
HOTEL: no we no give you money back ,you too much trouble we dont want you here.
ME:HUH ?!! you said you'll give me my money back if I leave now!
HOTEL:No, leave now good bye
ME:I have no where to stay
HOTEL:your room has been rented out to somebody else now
ME: You deceived me and took my money
HOTEL:too bad good BYE
I cant believe what is happening.
I left called best western corp. thank god they compensated me and made things right.
But that short brief stay traumatised me forever DONT STAY THERE save your selves dont let what happen to me happen to you!!
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- Also Known As:
- Best Western Plus Dragon Gate Hotel Los Angeles
- Best Western Los Angeles
- Los Angeles Best Western