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“Excellent Hospitality!”

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DoubleTree by Hilton Hotel Los Angeles Downtown
Ranked #62 of 351 Hotels in Los Angeles
GreenLeadersBronze level
San Jose, United States
2 reviews
“Excellent Hospitality!”
Reviewed March 13, 2014

I stayed at this hotel to attend a convention that was being held at the Convention Center blocks away. The hotel staff from the front desk to the lobby restaurant/bar to the bell staff were all very helpful pleasant and knowledgeable!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tracy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review, March 14, 2014
Thank you so very much for sharing the experiences you had with our staff; we pride ourselves on their ability to service our guests!

I will happily share with them your feedback and we will celebrate them!

Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,962 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (229)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Huddersfield, United Kingdom
Level Contributor
144 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 13, 2014

A very smart hotel, with really good staff. The rooftop gardens are a hidden sanctuary of calmness. Lovely. The hotel itself is not situated in the greatest part of town, but the nicer parts are only a short walk away. The bedrooms are lovely, some colleagues had a lot of noise from outside. The hotel food was really good.

Room Tip: Definitely ask at check-in for a quieter room. They will know what you mean.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slidesorter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review, March 14, 2014
Thank you for letting us know how your stay went. I am glad our team and amenities were able to please you; I hope you will visit us again soon!

Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mailtand, FL
Level Contributor
69 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed March 12, 2014

We stayed here for 4 nights to attend a wedding in the Japanese gardens at the hotel. The gardens are beautiful and provided a perfect venue for a small wedding. Everything went smoothly. The breakfast is good (although it does not vary). Hotel staff were very pleasant and offered courteous and efficient service, as well as good advice on restaurants. The interior is well designed, and well kept and in fact, very inviting. I'm not sure if I would stay here if it wasn't for the wedding, but there are some nearby areas for walking and exploring downtown.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maitlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review, March 14, 2014
Hello and thank you for reviewing us! I am very happy that your team was able to meet your needs. Our gardens are such a great area to unwind and I am glad you were able to enjoy them

Orlando
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inyokern, Ca, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 11, 2014

Staff and shuttle drivers were EXCELLENT. The Hotel is nice, but noisy. The restaurant, good food, but we thought it was a cafe, little seating and no atmosphere . House keeping did forget a few things, but were corrected.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lori B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review, March 14, 2014
Hello Lori, I am sorry that our temporary dining options were not able to meet your expectations. We are actually launching our new restaurant JUSTICE by the end of this month, so your concerns will be immediately addressed.

I hope you will give us another chance to service you in the future. So you may dine at JUSTICE

Orlando Salazar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, United States
1 review
Reviewed March 11, 2014

It is true that this hotel is in a very convenient location. Right across the street from the wedding place we had to go to. However, for the price, it wasn't that great overall. The fitness center was small and not well ventilated. It was a rainy day and overall, the hotel seemed humid. The fitness center also didn't have any televisions or any good internet connection, so it was pretty boring to use the cardio machines. The machines themselves were good condition. I liked that there was water and towels and antibacterial napkins provided. The internet always required me to re-sign in multiple times a day and wasn't that stable. Cookies and greeting were good. The rest of the hotel decor looked very nice and staff were generally friendly. The room itself was generally clean, but the temperature was humid and it was necessary to really use the A/C.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Nerissa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review, March 14, 2014
Hello Nerissa, I am sorry we were not able to exceed your expectations. I will review your feedback with our team and we will address and correct our areas of opportunity. Thank you for advising us of where we can improve,

Without feedback we cannot improve and we value each our of reviews

Orlando Salazar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DINUBA
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 10, 2014

This hotel offered the best of everything. Amazing room, amenities (mattress, bathroom, refrigerator, plenty of space, etc.) I would definitely recommend to any traveler. The downstairs garden rooms (as well as the breakfast space) are amazing, because you look out at this incredible Asian garden that provides the illusion you are NOT in the middle of Los Angeles. Easy access from 101 freeway and to many downtown amenities.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank PATRICIA D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review, March 14, 2014
Hello PATdeDinuba, thank you for taking time to share with us how your stay went. I am very glad to read that you were able to enjoy our amenities.

Thank you again for sharing with us

Orlando Salazar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, New Hampshire
Level Contributor
301 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed March 7, 2014

Hotel was in a great location with restaurants nearby. Concierge staff was wonderful and recognized us. Front desk staff were courteous and housekeeping did a great job daily. Cookies were delightful. Japanese garden lovely. Small maintenance issues in room were taken care of right away. We used points so we paid for parking but it sounds like the rate was decent for people who got the free parking and breakfast package.

Only major problem we had was the breakfast buffet - chose not to go after a couple days since they had run out of eggs, potatoes and bacon on the first day, orange juice on the second day, and we had to ask for coffee on the third day. There are other local options instead. It's no fun to show up for breakfast for four when there's barely enough left for one at the buffet. Also, we had to wait to be seated and tried to take away 2 of 4 seats at a table we had just put our things on, rushed us when we did start eating and did not give us coffee till we flagged someone down. The breakfast area was way too small. Also, we never saw anything in our room but there were tiny ants in the bathroom near the restaurant.

Room Tip: We had a room overlooking the japanese garden - that was nice to wake up to.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMF568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubletreeManagement, Manager at DoubleTree by Hilton Hotel Los Angeles Downtown, responded to this review, March 8, 2014
Helo CMF568, thank you for sharing with us about your stay. I am pleased that we were able to excel in many areas but I am disappointed that we were not able to match that result with our culinary experience.

I have shared your feedback with our culinary team and I am confident that we will address this shortcomings and reach the level of service and expectations we know we are capable of!

Thank you again for advising us.

Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Los Angeles Downtown

Property: DoubleTree by Hilton Hotel Los Angeles Downtown
Address: 120 South Los Angeles Street, Los Angeles, CA 90012-3724 (Formerly Kyoto Grand Hotel and Gardens)
Phone Number:
Location: United States > California > Los Angeles > Downtown , Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#26 Green Hotel in Los Angeles
#38 Business Hotel in Los Angeles
#50 Family Hotel in Los Angeles
#50 Romantic Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles Downtown 3.5*
Number of rooms: 434
Official Description (provided by the hotel):
Located in Little Tokyo and less than half a mile from LA Live, our Downtown Los Angeles hotel features a beautiful rooftop garden and renovated accommodations with stunning skyline views. Each guest room, furnished with sophisticated Asian-fusion décor, features a work desk with basic Internet access, plush bedding, and a 42-inch LCD HDTV. Upgrade to a suite for a touch of indulgence and extra space with special amenities including a soothing whirlpool bath, sofa bed, and dining area. Additional on-property amenities include a 24-hour business center, a 24-hour fitness center, and dining options. With over 12,000 square feet of space, 14 meeting rooms, two ballrooms, and state-of-the-art audio visual equipment, planning a corporate seminar or holiday party is simple. Or, host a stunning wedding at Kyoto Gardens, our Japanese rooftop garden complete with cascading waterfalls, tranquil ponds, and downtown skyline views. ... more   less 
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Also Known As:
Kyoto Grand Los Angeles

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