Great Hotel excellent location, great breakfast with cooked to order Eggs!! The hotel staff went out of their way to be accommodating with my business needs. The breakfast was really great, lots of fresh fruit and breads along with cooked to order eggs. More
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There was nothing spectacular about this hotel. Parking was $40 a night. The small breakfast buffet was $17. There was always something going on at the Hollywood Bowl down the street causing us to have to deal with the horrible traffic. Once, it took our Lyft 20 minutes to drive two blocks from his location to our hotel. I just expected more, but maybe my expectations were too high.
We appreciate the feedback, anonymousF3750PB.
We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our parking services and breakfast buffet didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.
We do hope you give us another opportunity to share a more positive experience with you soon.
From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
Had to get a room here last minute. Was GOUGED for close to $400/night regardless of HH status. Front desk personnel were indifferent and unhelpful. Room as very mediocre and definitely not a good value. We won't be going back.
We appreciate you taking the time to share your feedback.
We're disappointed to hear that your experience was tarnished by your interactions with some members of our team. Please know that we are dedicated to providing only the most attentive and courteous service to each individual staying in our hotel so we'll be sure to discuss your concerns moving forward.
We hope you'll give us another opportunity to host you in the future for a more positive experience.
From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
Stayed here on a business trip and it was great. Short walk to Hollywood Blvd after a flight is a nice touch. Would definitely stay here again if staying in this area of LA. The staff was also courteous and made everyone feel welcome
Thank you for the great review, beachy173!
We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.
Have a fantastic day!
From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
This is the worst hotel stay I've ever experienced. First, the hotel room was filthy. We found mold on the toilets and hair follicles from the shower faucet. The restaurant attendants were very rude. Our waiter got an attitude because my husband has a pork allergy and they served him pork. Lastly, parking lost our rental vehicle keys. The parking attendant cussed and threatened my husband. I have NEVER been so upset in my life about a hotel stay.
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.
Alicia Zavala
Front Office Manager
Email: Alicia.Zavala@interstatehotels.com
Hotel: 323-876-8600
Fax: 323-876 3272 | LosAngelesHollywood.HGI.com
From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
Location, Location, Location. I stayed here on a business trip and no issues. Front desk was professional and helpful. I had a king bed. The room was clean, bathroom could have been cleaned a little better, but nothing that I'd cause an uproar over. Elevator is slow if the hotel is packed. The breakfast was better than most. Has a buffet style menu and or made to order. My sever Sultan was nice and explained everything clearly. If given the choice, I'd stay here again, especially with the Hollywood strip is a 5-10 min walk.
Thanks for the fantastic review!
We're happy you enjoyed your time with us so much at Hilton Garden Inn Los Angeles/ Hollywood! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated our prime location. We love seeing our guests take advantage of our proximity to so many wonderful attractions.
We look forward to hosting you again soon! Have an amazing day!
From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
