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Reviewed July 30, 2019

We travelled as a family of 4 with 2 teenagers. Perfect location as only a 10 minute walk to the Hollywood Walk of Fame. We had a car so yes the parking is dear but worth staying here as we felt very comfortable walking out to the local shopping/eating complex just a few minutes away. No sound issues at all in our room. Yes the hotel isn't the newest but clean and all the staff were very helpful with any questions that we had. It was lovely to have the swimming pool after a day of sightseeing. Clean towels provided. Just a shame that it was in the shade early evening but can't have everything! If driving then just to advise that the roads nearby do get busy if an event on in the Bowl. Ok if you're used to driving in the States but being British and only just arrived it was a little daunting!

Date of stay: July 2019
2  Thank Jane P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlfonsoT507, General Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded July 30, 2019

Jane P., thank you for the 4/5 rating!

It's fantastic your time with us was so great! We're happy you appreciated our prime location and facilities so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so we look forward to hosting you again soon so we can share an even better experience with you.

Have a fantastic day!

From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2019

The hotel is close to Hollywood Blvd, if you are not familiar with this area and not into big crowds might not be the area to stay.

Average hotel but housekeeping is good, the front desk was indifferent, there should be a dress code at the front desk sloppy dressed.

If you want to be close to attractions and metro line then the hotel would be beneficial.

Room tip: ask for a room in the back of hotel away from the street
Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
1  Thank MickeytheSorcerer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlfonsoT507, General Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded July 25, 2019

We appreciate the feedback, MickeytheSorcerer.

We're disappointed to hear that your stay with us was anything less than perfect. Although we're glad that you appreciated our location and its proximity to Hollywood Blvd, it's disheartening to hear that our housekeeping and front desk staff did not exceed your expectations. We will definitely address your concerns with our management team for improvement.

We do hope to host you again soon for a more positive experience. Have a lovely day.

From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

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Reviewed July 24, 2019

Be ready to pay for parking daily, 39.99. It is valet only, no continental breakfast but they provide breakfast for 16.95! The kids were able to eat free. The pool is nice but not heated as advertised but there are always nice towels available and it’s a nice atmosphere. The staff is extremely welcoming and the process of check in and out were quick and easy.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank 961robinf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlfonsoT507, General Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded July 24, 2019

Thank you so much for the lovely rating, 961robinf.

We're delighted to hear that you enjoyed your stay with us. Although it's disheartening to hear that our parking and pool did not meet your expectations, it's wonderful that you appreciated our breakfast as well as our pool amenities. We're also glad that you appreciate our hardworking staff and our quick and easy check-in and check-out. We will address your concerns about the value of our parking as well as the heating of our pool with the appropriate members of our team moving forward.

We hope to host you again soon for an even more positive experience. Have a fantastic day.

From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

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Reviewed July 16, 2019

you want the real LA experience of employees treating you like you dont matter? come here! But do you want a nice hotel with a great location near hollywood? Come here! Do you want to spend $40 a night on parking? probably not but they have that hear.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank xbobxertx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlfonsoT507, General Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded July 16, 2019

Thank you for taking the time to share your feedback.

We're disheartened to hear about the challenges you experienced during your time with us. We regret that our team didn't go above and beyond to accommodate your needs or to make you feel valued. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.

We hope to host you again soon so we can demonstrate the high-caliber service we're accustomed to sharing with our guests.

From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

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Reviewed July 15, 2019

This is on quite a busy road but the rooms are really well soundproofed. It had all you could wish for really free coffee and tea, iced water in the lobby and free fresh cookies pm. 5/10 mins walk to Hollywood Boulevard. The staff were really friendly and the breakfast was yum. The only thing I would say is it was a little dated, a lick of paint would work wonders. Thanks for a lovely stay

Room tip: Maybe ask for a quiet room away from the road
Date of stay: July 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank ASnow555
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
AlfonsoT507, General Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this reviewResponded July 16, 2019

Thank you for taking the time to share your review with us.

We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to our team.

We're looking forward to sharing an even more pleasant experience with you soon. Thank you again and have a wonderful day!

From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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