The hotel is small, cozy, friendly staff, clean and great location. Very near the walk of fame and the Chinese and Dolby Theaters, but not inside of it.
Would stay there again if returning to that area.More
BestWestern.comBooking.com
Booking.com
Booking.com
Booking.com
Booking.com
Sonder
Booking.com
Booking.com
Booking.com
This hotel has everything one needs: parking, restaurant, bar, outside patio, pool, snack store, available computer, meeting rooms, comfortable lobby. It is in a fantastic location for sightseeing on foot!
Thanks for the fantastic review, Debbie!
We're delighted you had such an amazing experience with us! It's excellent our amenities and accommodations could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!
Have a wonderful day!
From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
We had to cancel our reservation, person at the desk told me I would only be charged for one night per their cancellation policy. I asked him if he was sure of the total charge since we had two rooms and he assured me we would only be charged for one. Flat out lied to me. Got charged for two. I am a hilton honors gold member. Will think twice before choosing hilton again.
Nice hotel for the price. Good bar and restaurant. Price's at bar a little high. Short walk to Hollywood Blvd. Nice staff. Would stay again. Temperature control in room was difficult to maintain a constant comfortable temperature. Though, we did not spend much time in room. This was during the night.
Thank you for the feedback, Bruce.
We regret that your time with us was anything less than perfect. While we're happy that you appreciated our prime location in the heart of Hollywood as well as our bar and restaurant, it's unfortunate temperature control didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward.
We hope you allow us the opportunity to share a more positive experience with you soon.
From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
Please consider to have your cc swipe machine to allow bypassing the pin code entering need, I travel a lot of all over and never had to worry about remembering the code and always uses my debit card with chip as a credit and skipping the pin code requirement. This helps a lot and have yet to had any issue wherever I go. If your cc reader DO have pin code bypassing, then your front desk clerk do not know anything and wasn't as helpful, all she said was "if it doesn't allow you to bypass, it will not take it'.
Moving in and out of the valet parking lot is a nightmare as the traffic on the street, I frequent LA for business and it can get frustrated. $40/day valet? overkill.
The newly remodeled room is great but the smell in the bathroom felt like someone did cocaine in it. (yes, my colleague knows the smell and told me).
We appreciate the feedback, Guest.
It's unfortunate your stay in our hotel was less than ideal. We're disappointed you had such challenges with our team and that we couldn't assist you in every way. Your experience is not on par with the high-caliber service we're capable of providing so we'll be sure to discuss your review and feedback moving forward.
Thank you again for the valuable feedback. We do hope to see you again soon so we can share a more positive experience with you.
From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
I chose the hotel because of the brand and location. I wasn't notified of the parking fee until we checked in. By that's time it was too late for other arrangements. At least let the public know prior to booking. I would have chosen an alternative
Nicole, thank you for taking the time to share your feedback.
It's unfortunate to hear you weren't completely satisfied with your recent experience, as we strive to provide all of our guests with a wonderful experience from beginning to end. Please know your feedback regarding our parking accommodations will be addressed with the appropriate members of our team so we may improve for the future.
We hope you'll give us another chance to provide you with the quality experience we're truly capable of sharing with our guests.
From all of us here at the Hilton Garden Inn Los Angeles/Hollywood Hotel
