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“Alan Australia”

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Hilton Garden Inn Los Angeles/Hollywood
Ranked #67 of 351 Hotels in Los Angeles
Melbourne, Australia
2 reviews
“Alan Australia”
Reviewed September 25, 2013

Good clean comfortable hotel good location. Unfortunatley the fire alarm was deliberately activated by unruly guest(s) causing some people to evacuate but not everyone before it was learned to be false alarm.The manager advised next day he suspected who it was but could not prove it, it has happened before but Hilton will not put in surveillance camera. Also some noisy party guests were verbally abusive to us when requested to please be quiet when fooling around in corridor early morning.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Alan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,236 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
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English first
Caloundra Australia
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 21, 2013

We had a couple of nights here before picking up a RV to do more travel. Is it in a great location so that you can walk everywhere which is what we wanted as we had our 3 children with us. You don't get any fridge or anything like that. It was very squishy but did the trick.

  • Stayed October 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank juliamitchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, October 7, 2013
juliamitchell, Location is a key factor when guests choose to stay with us. Our customers satisfaction is our #1 priority, and our staff feed off the feedback provided from our guest, as it is the only way we can get better, by improving in any areas, and continue to perform in the areas our customers feedback tells us.

Thank you again, and look forward to see you back soon,

Cordially,

Thomas Harris Jr.
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 20, 2013

The staff at the hotel was VERY less than friendly and not very helpful with anything. The breakfast was awful and the prices were way too much for what was given. Call your own taxi if you want one on time. Eat somewhere else for better food at less cost.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Roberta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 15, 2013 via mobile

We booked it for convenience of location and were pleased that we did. That said, I was underwhelmed by the rest of the hotel's offerings. I found mold in the shower, fraying carpet in the rooms and crowded hallways. There was one small elevator that always seemed to be in use. Yes, my room was right by it. for the location being right on a busy street it was quiet. I found the beds comfortable and clean. Price was good for the location. Found it ideal to park the car and walk to the Hollywood Bowl for our concert. Staff was friendly. Lobby was crowded with guests and luggage. No where to go and wait to check in. Good for a quick overnight. Not where I would stay for a long trip

Stayed July 2013, traveled with family
Helpful?
Thank Plookey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, October 7, 2013
Thank you very much for taking the time and providing us feedback from your recent stay with us. It is thru direct feedback like your that we are able to improve, and better our level of service provided to our guests. I am sorry you had a bad experience with the shower during your stay. It is not our normal procedure, and we have talked, and reviewed over with our staff to prevent this incident from happening again. If there is anything I can do, please do not hesitate to contact me

Cordially,

Thomas Harris Jr.
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 13, 2013

I give the front desk and cleaning staff A+. And the breakfast staff in the restaurant well above expectations. The staff sold me on your hotel and I became a Hilton Honors member even though I have stayed a Hiltons before being part of he honors program did not interest me until this excellent service occurred.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, October 7, 2013
Greg M, I just wanted to thank you for providing us your comments and feedback regarding your recent stay. I have shared your comments with our staff during our daily huddle trainings. I am glad that you were satisfied with our level of service and cleanliness as they are our top priorities. I am also excited to hear that you are a newly enrolled Hilton Honors member. We look forward to serving you in your future trips to the area.

Cordially,

Thomas Harris Jr.
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorba Linda, United States
1 review
Reviewed September 13, 2013

Although a tad pricey (total 200.00/night with parking fee); overall a great place to stay! Very clean, quiet, nice rooms, fridge and microwave in rooms, walking distance to many Points of Interest, good food, decent bar, and perfect place to stay if attending anything at the Hollywood Bowl. This will be my go to Hotel from now on in this area.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amber B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, October 7, 2013
Amber B, I just wanted to thank you for providing us your comments and feedback regarding your recent stay. I have shared your comments with our staff during our daily huddle trainings. I am glad that you were satisfied with our level of service and cleanliness as they are our top priorities.

Cordially,

Thomas Harris Jr
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 12, 2013

Stayed here for a night before setting out to drive to Boston with my daughter. Staff was helpful and parking on site was convenient. The property accomodated my daughters dog & the free coffee in the lobby was a nice touch as we set off for AZ at 5:30am.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeddyParker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GardenInnManager, Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, October 7, 2013
Thank you for staying with us during your cross country trip. We do our very best in providing great service to all our guests and I am also happy to hear that you were able to accommodate your needs throughout your stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Los Angeles/Hollywood

Property: Hilton Garden Inn Los Angeles/Hollywood
Address: 2005 North Highland Avenue, Los Angeles, CA 90068-3238 (Formerly Hollywood Heights Hotel)
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#42 Romantic Hotel in Los Angeles
#45 Family Hotel in Los Angeles
#61 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hilton Garden Inn Los Angeles/Hollywood 3*
Number of rooms: 160
Official Description (provided by the hotel):
Nestled in the heart of Hollywood within the city of Los Angeles is the Hilton Garden Inn Los Angeles/Hollywood hotel; a short walk, drive or commuter trek to many prominent corporations & local attractions; this Los Angeles hotel is the ideal location for business & leisure travelers. If you find yourself in Los Angeles for a convention at the Los Angeles Convention Center, a business meeting "Downtown" or a movie deal in Hollywood, the Hilton Garden Inn Los Angeles/Hollywood has every amenity plus great location the on-the-go traveler needs to pull it all together. The Hilton Garden Inn Los Angeles/Hollywood is centrally located near Disney/Dreamworks Studios, Sony Corporation, Capitol Records, Warner Brothers, Eastman Kodak, Deliotte and Touche and Coca Cola. Located within walking distance to the world famous Hollywood Walk of Fame, the Grauman's Chinese Theatre or one metro stop to Universal Studios, The Hilton Garden Inn Los Angeles/Hollywood is in the perfect "IT" location. ... more   less 
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Also Known As:
Hollywood Heights Los Angeles
Hotel Hollywood Heights
Holiday Inn Los Angeles

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