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“Excellent location with a very friendly staff”

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Hilton Garden Inn Los Angeles/Hollywood
Ranked #65 of 351 Hotels in Los Angeles
Hershey, Pennsylvania
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent location with a very friendly staff”
Reviewed February 10, 2013

My daughter and I stayed in this hotel during a visit to LA to see colleges. The main reason I chose it was that I was able to use my Hilton points to stay for free. Little did I know how great the location would be. Only 2 blocks from the busy Hollywood/Highland corner, the hotel provided us easy access to public transportation, entertainment, and restaurants. In my opinion, the access to transportation was by far the largest benefit to us. We were able to go as far as downtown LA/USC and the Santa Monica pier, as well as all points in between, all on a $20 a piece metro pass!! Who would ever think you could get around LA that cheaply?! My biggest tip to tourist travelers is to get that $20 7-day pass. It was available at the easy-to-use kiosk in the Hollywood/Highland Subway station. We were also able to ride several different bus lines along Hollywood Blvd, all with very close stops due to the plethora of tourist attractions at that corner, ie, Grauman's, Madame Tussauds, etc. Also convenient is the Hollywood/Highland center with it's many restaurants and shops. The Sweet! Candy Store is crazy fun and there are great views of the Hollywood sign throughout the 3 story complex.
Back to the hotel...one thing was evident immediately: the friendliness of the staff. Over the course of 5 days we were wished a good day and welcomed back EVERY single time we traversed the lobby. Check-in and check-out were efficient, questions were answered pleasantly, and smiles were always present. The staff of the bar and restaurant were super friendly and efficient, as was the housekeeping staff. The room was basic and small, but clean with nice amenities: a good cable line-up, comfortable duvets, a very comfortable ergonomic office chair and a minifridge and microwave. Maybe one tiny criticism I would have would be the sheets; a higher thread count would be nice. The ones now are pretty hard and rough. I will also say that if you pay for the breakfast it is pretty pricey, in the area of $15. As Hilton Gold members ours was included each day and was fantastic; made-to-order eggs, meats, pancakes and waffles, as well as wonderful fresh fruits and the full array of ingredients for European-style bagels and salmon. The entire dining/serving area was also always spotless.
I am a simple, budget-minded traveler who's primary needs are comfort, convenience and safety. I don't mind public transportation or walking 2 blocks to get to it. Yes, we passed a homeless person or two on that walk several of the times. But it was on a sidewalk next to a busy street and we never felt threatened. This is to be expected in a city like LA and as usual one must be smart about how they travel. If you wanted a taxi I am sure the hotel would be happy to summon one for you at your convenience.
I would definitely recommend this hotel for anyone wanting a convenient location in a comfortable, suburban setting when visiting LA.

Room Tip: The back side would be preferable--these rooms are away from the road and have a suprisingly tranqui...
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  • Stayed December 2012, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
2 Thank Sherrio198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, Front Office Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, February 17, 2013
Thank you for providing such positive feedback on your stay with us at the Hilton Garden Inn Los Angeles/Hollywood. Your comments and suggestions will be shared with our team members so they know that their hardwork does not go unnoticed. We look forward to having you return to us in the future. Thank you for being part of the Hilton family of hotels.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Baton Rouge, Louisiana
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 8, 2013

We stayed on night here while visiting my brother in Los Angeles. The hotel is in a good location near Hollywood Blvd. We really enjoyed our stay here. The rooms were clean and the bed was comfortable. Hotel staff was very nice. Traffic can be a little crazy sometime and it makes getting in and out of the hotel parking lot a little tricky. I would definitely stay here again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pgiovingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, Front Office Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, February 9, 2013
Thank you for providing such positive feedback on your stay with us at the Hilton Garden Inn Los Angeles/Hollywood. Your comments and suggestions will be shared with our team members so they know that their hardwork does not go unnoticed. We look forward to having you return to us in the future. Thank you for being part of the Hilton family of hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level Contributor
58 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 6, 2013

A hotel that provides a really good all round experience. Safe and adequate parking on site with a large outside lounging area pool and hot tub type construction. The rooms are clean, spacious with nice bathrooms. Breakfast was charged (not included) pricey but of good quality, i must admitt i felt a little boxed in therefore we walked to Starbucks a few minutes walk away for the remaining 2 nights of our stay. The Gym was a added bonus. A good location to walk into Hollywood!Would definitely recommend this hotel.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank felipej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, Front Office Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, February 9, 2013
Thank you for providing such positive feedback on your stay with us at the Hilton Garden Inn Los Angeles/Hollywood. Your comments and suggestions will be shared with our team members so they know that their hardwork does not go unnoticed. We look forward to having you return to us in the future. Thank you for being part of the Hilton family of hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 25, 2013

We stayed here for 3 nights in January. The hotel itself was very good (smaller room, but clean, business services were helpful, appreciated the complimentary bottles of water given to us) and the staff could not be friendlier. We were disappointed with the $30/night parking fee (the hotel next door is $20/night - we didn't realize this until the last night we were there). The hotel is in a good location as far as being able to walk to Hollywood Blvd and the touristy attractions easily. However, the hotel was not in a good location as far as safety goes. Nothing against the hotel in particular, we just would not stay there again, due to the surroundings, the fact that it sits right on top of a main/busy road, and not feeling very safe while walking at night (married to a cop - he was making comments about how "shady" it was the whole time we were there). We would have changed hotels if we had our kids with us.

Room Tip: Choose a room in the back - overlooking the pool - too loud in front (overlooks the main/busy road).
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Boston_Ma_Traveler_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, Front Office Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, February 9, 2013
Thank you for providing such positive feedback on your stay with us at the Hilton Garden Inn Los Angeles/Hollywood. Your comments and suggestions will be shared with our team members so they know that their hardwork does not go unnoticed. We look forward to having you return to us in the future. Thank you for being part of the Hilton family of hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley, United Kingdom
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 23, 2013

Stayed here for a couple of nights. The hotel was very nice and very close to all the sights of Hollywood. Hollywood Boulevard was about a 5 minute walk and from there you can walk to the all the sights along the boulevard, see the stars etc.

The rooms were of a decent size and very comfortable. They do haver a resturant (but a bit pricey). We went to Starbucks for breakfast which was across the road.

Would highly recommoned staying here.

  • Stayed July 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank dotty16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, Front Office Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, January 24, 2013
Thank you for providing such positive feedback on your stay with us at the Hilton Garden Inn Los Angeles/Hollywood. Your comments and suggestions will be shared with our team members so they know that their hardwork does not go unnoticed. We look forward to having you return to us in the future. Thank you for being part of the Hilton family of hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
daventry
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 23, 2013

This little version of the Hilton really did itself credit from when we checked in to when we left. The room was as I requested out the back and so avoided any traffic noise. The location is ideal for walking to the attractions on Hollywood Blvd ( 5 mins tops ).
We stayed here when this hotel was Called Hollywood Heights so we are aware of the improvements made to the breakfast room and bedrooms. We think the hotel has improved greatly since.The food was lovely with a good selection and we ate there in the evening and had excellent service. We used the gym and the laundry which also came in useful.It was the breakfast and evening staff in the restaurant that really excelled in making our stay special

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rdsue8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, Front Office Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, January 24, 2013
Thank you for providing such positive feedback on your stay with us at the Hilton Garden Inn Los Angeles/Hollywood. Your comments and suggestions will be shared with our team members so they know that their hardwork does not go unnoticed. Thank you for returning back to us and giving us such positive feedback regarding our change! We look forward to having you return to us in the future. Thank you for being part of the Hilton family of hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 22, 2013

Nice hotel a quick walk from the Chinese Theater and Walk of Fame. Hotel staff were helpful and nice to the kids. Pool was nice but could have been a little cleaner. Rooms were very nice but if you are on the street side they are very loud at night.

Room Tip: Ask to be on a room away from the street.
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scott C, Front Office Manager at Hilton Garden Inn Los Angeles/Hollywood, responded to this review, January 23, 2013
Thank you for providing such positive feedback on your stay with us at the Hilton Garden Inn Los Angeles/Hollywood. Your comments and suggestions will be shared with our team members so they know that their hardwork does not go unnoticed. We look forward to having you return to us in the future. Thank you for being part of the Hilton family of hotels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Los Angeles/Hollywood

Property: Hilton Garden Inn Los Angeles/Hollywood
Address: 2005 North Highland Avenue, Los Angeles, CA 90068-3238 (Formerly Hollywood Heights Hotel)
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#42 Romantic Hotel in Los Angeles
#45 Family Hotel in Los Angeles
#61 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hilton Garden Inn Los Angeles/Hollywood 3*
Number of rooms: 160
Official Description (provided by the hotel):
Nestled in the heart of Hollywood within the city of Los Angeles is the Hilton Garden Inn Los Angeles/Hollywood hotel; a short walk, drive or commuter trek to many prominent corporations & local attractions; this Los Angeles hotel is the ideal location for business & leisure travelers. If you find yourself in Los Angeles for a convention at the Los Angeles Convention Center, a business meeting "Downtown" or a movie deal in Hollywood, the Hilton Garden Inn Los Angeles/Hollywood has every amenity plus great location the on-the-go traveler needs to pull it all together. The Hilton Garden Inn Los Angeles/Hollywood is centrally located near Disney/Dreamworks Studios, Sony Corporation, Capitol Records, Warner Brothers, Eastman Kodak, Deliotte and Touche and Coca Cola. Located within walking distance to the world famous Hollywood Walk of Fame, the Grauman's Chinese Theatre or one metro stop to Universal Studios, The Hilton Garden Inn Los Angeles/Hollywood is in the perfect "IT" location. ... more   less 
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Also Known As:
Hollywood Heights Los Angeles
Hotel Hollywood Heights
Holiday Inn Los Angeles

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