This was the third time that my family and I stayed at this hotel. In the two previous visits I was pleased with their basic and reliable amenities of an extended stay. This time I received the worst treatment as a hotel guest I have ever experienced. Basically my family and I were suddenly shortchanged in our stay in order to accomodate some other hotel guest of "higher priority" for the management. I guess they just hoped that I wouldn't notice or that I wouldn't care that one day into the reservation the level of comfort of our stay had drastically diminished. What followed was a series of sixteen lies (yes, I counted) by the two managers at the front desk in order to cover up what they had done. Eventurally, the operations manager apologized profusedly and gave me points on my frequent stay card and 20% off on our NEXT stay (which we will not be using). This was not the way to get me to come back, but may be that was the point. By the end, it was pointed out to me how much the front desk managers felt they had gone out of their way in order to make things right AFTER I pointed out that they had lied repeatedly and made our pre-Christmas day miserable. The entire management staff needs some serious training on accountability, customer relations, and communication among staff.
- Official Description (provided by the hotel):
- Welcome to Staybridge Suites, the upscale, all-suite hotel conveniently located in the San Fernando Valley area of Los Angeles, just a short drive from Hollywood, Beverly Hills and beaches. The Staybridge Suites Chatsworth is perfect for your next stay or extended stay and a great alternative to a corporate apartment or temporary housing. Each suite has a full kitchen (excluding oven), a separate living room with free high-speed Internet access. A complimentary full American breakfast buffet is provided to all our guests. Our guests can unwind during our Social Evenings Tues-Thurs from 5:30 PM - 7:30 PM. We also have a 24 hour business center, convenience store, fitness center, complimentary guest laundry facilities, outdoor heated pool and spa. We are a pet friendly hotel (pet fee $75-$300 applies) conveniently located off the 118 FWY. We are 19 miles from the Burbank Airport and 35 miles from LAX with close proximity to Simi Valley, Santa Clarita, Woodland Hills, Warner Center, CSUN, Universal Studios and Magic Mountain. Join our frequent traveler program, IHG Rewards Club. Government ID is required for Government Rates. A valid credit card is required in the name of the registered guest for which proper credit authorization can be obtained for room, tax and incidentals. Driver's license, license plate number, make/model of car and address are required at check-in. ... more less
- Reservation Options:
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- Also Known As:
- Staybridge Suites Chatsworth Hotel Los Angeles
- Staybridge Suites Los Angeles
- Chatsworth Staybridge Suites