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“Wnhat NO tea n Coffee in your Rooms”

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Sofitel Los Angeles at Beverly Hills
Ranked #27 of 349 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersPlatinum level
Sydney, Australia
Level Contributor
145 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Wnhat NO tea n Coffee in your Rooms”
4 of 5 bubbles Reviewed April 3, 2013 via mobile

Bar service was fantastic, conceirge n porters all very poliet and courtsy. Cleaniness in rooms, dust along shirting boards. I did the honours of cleaning it for them. Otherwise ok, but a bit scabby with bathroom amenities. No tea n coffee making in rooms. I found this very poor, even when we went to reception to check out after 2 nites. As the Ritz Carlton would match our rate with compliment access to their lounge.At check out I wanted to pay cash with my aussie dollars...only to find out $200 per day. But I'm leaving the hotel, receptionist said I will have to put the remander on credit! Another thing NO SIGN on reception stipulating this!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Got2try
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, April 5, 2013
Bonjour Got2try,

Thank you for your honest review of Sofitel Los Angeles
While we are happy that you enjoyed the bar and our staff service, I am sorry that your experience did not meet your expectations with your rooms and during the check out.
It is our hope that you will give us the opportunity to better serve you in the near future.
Warm regards,
Eric Lemaire, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,820 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (398)
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English first
New York City, New York
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

We stayed (4 of us, 2 adults, 2 kids ages 12 and 15) at the Sofitel for 6 nights in a terrific suite on the Penthouse floor, which included a small balcony with comfortable chairs. While we faced the mall across the street, we used the balcony every day. Other than the sofa bed not being made up as requested when we checked in, the staff was very accommodating and friendly, and room service was quick. The complementary coffee in the morning was delicious, as was breakfast in the restaurant. The gym was never crowded, and the pool was small but well maintained and in a lovely setting, despite being next to the garage. And the location is ideal, close to shopping in Beverly Hills, West 3rd St., Robertson Blvd., and the Farmers Market & LACMA. I would definitely stay here again.

Room Tip: The top floor (penthouse) has some rooms with balconies.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jerilyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, April 4, 2013
Bonjour Jerilyn P,
Thank you for your wonderful review of Sofitel Los Angeles. I am delighted to read that you enjoyed both our property and our staff.
We are looking forward to welcoming you and your family back to Sofitel Los Angeles.
Warm regards,
Eric Lemaire, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 31, 2013

An extremely well run hotel in an incrediable location close to Rodeo Dr, Restaurants, etc. The Hotel is very clean, very comfortable beds, and great responsive staff. The rooms are newly done looking with great bathrooms stcked with amenities.

Room Tip: Choose a room facing the Hills in the back of the hotel off the street as you cannot hear a pin drop...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, April 2, 2013
Bonjour GsfHollywood,
Thank you for your wonderful review of Sofitel LA! I am happy to read that you enjoyed our location and our property.
Thank you for the words you said about our staff.
We have some amazing members working for us, and it is always nice to read such kind words about them!
We hope to welcome you back as a guest soon!
Warm regards,
Eric Lemaire, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Hollywood, California
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

Stayed 2 nights and don't want to leave! Location is wonderful, quiet area of Beverly Hills and right across from Beverly Center so lots of restaurants and shopping. Rooms are wonderful, bed looked kinda lumpy and soft, but slept wonderfully and my husband woke up with no back pain. Bathrooms so nice, oversized shower with duals shower heads and bench. It also has a frosted glass window so natural light in the shower!! Also love the frosted glass sliding bathroom door, very chic. And live bamboo plants in the bathroom, plus extra goodies like a nail file and makeup remover pads. Love the large hangers and two reading lights over the bed. Everyone, from doormen to fronts desk to guest services were friendly, helpful and very accommodating. Nice meeting rooms on the second floor with natural light, and delightful staff. Our room was on the street but very quiet, looks like the have new soundproof doors. We did hear a siren one morning but hey, it's a big city so not unexpected. Restaurant was great food, bar was quiet and bartender was gracious and helped us figure out our schedule for the next day. This is a great location between Hollywood and the heart of Beverly Hills with all the necessities and some awesome unexpected extras.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GsfHollywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, April 2, 2013
Bonjour GsfHollywood,
Thank you for your wonderful review of Sofitel LA! I am happy to read that you enjoyed our location and our property.
We have some amazing staff members working for us, and it is always so nice to read such kind words about them!
We hope to welcome you back as a guest soon!
Warm regards,
Eric Lemaire, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed March 30, 2013

I had asked a room on a high floor midway between the elevator and end of the corridor. When I checked in I was told that your hotel had made special arrangement for a room on the 5th floor. Now, your rooms go from 3rd-10th floor. Anyone can tell you that 5th floor is not a high floor in that configuration. I have stayed with you in my travel everywhere in the world. I expected better treatment and consideration. You will have to do better in my next stay.
Grace

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Traveltwo8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, April 2, 2013
Bonjour Traveltwo8,
Thank you for your honest review of Sofitel Los Angeles.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Please contact our Guest Relations Manager Nina (nina.monraz@sofitel.com) upon your return trip to Los Angeles and we will ensure that your return visit is a better one.
Thank you for bringing these matters to my attention.
Warm regards,
Eric Lemaire, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 28, 2013

Our room and bathroom were clean. The bed too firm for me, but might suit others. All staff were friendly and helpful. Can be a noisy location (we were on a lower floor), but handy to shopping and places to eat.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jocomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, March 29, 2013
Bonjour Jocomm,
Thank you for your review of Sofitel Los Angeles.
I am happy to read that you had an enjoyable time in our hotel.
We look forward to being able to serve you again soon.
Warm regards,
Eric Lemaire, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed March 28, 2013

Have just returned from a 3 night stay at the Sofitel. We stayed here in a suite about five years ago on our last trip to Los Angeles and enjoyed it so thought we would stay again. It is pricey but so is the rest of Beverly Hills. Hotels lobby is lovely and looks like it has certainly been kept updated. Lovely attentive staff on check in and were given biscuits and complimentary drink voucher for the bar which was a really nice touch. We had booked a double room and was sharing for my sister and mother and thought it was only 3 nights so my sister and I would just share a bed. I did advise we would be doing this upon booking and it was not advised this would not be suitable. Put it this way if you are planning to share a bed with someone who is over the age of 2 then dont do it - a double bed doesnt seem much larger than a single and certainly not at all suitable for 2 adults. We did request to change rooms and were happy to pay the difference but unfortunately were advised they were all booked out. Do not book a double room and think about sharing it is not suitable. The beds are extremely uncomfortable and it seems they have put mattress toppers on to try and accomodate this but we were all waking with sore backs daily. Room was clean, on the small size and would call it average it looks like it has not been renovated in a while and it kind of shows. Bathroom looked like it had been upgraded. We were advised it was a city view but actually it was just a view of the side entrance of the shopping centre and no city was in sight. Im sure the king rooms are nicer and I know the suites are as I've stayed in them before. But please do not book a double if you want to share the bed with anyone because they are just way too small and the hotel should be advising this. Wi Fi free of charge were great and staff were lovely.

Room Tip: Dont think about sharing a double bed they are not big enough.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AKLDMUMTO2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, General Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, March 29, 2013
Bonjour AKLDMUMTO2,
Thank you for your honest review of Sofitel Los Angeles.
I am sorry to read that your recent stay with us did not meet your expectations.
I apologize that we were not able to give you another room because of the occupancy.
Thank you again for your honest feedback regarding your stay, and it is our hope that you will give us the opportunity to better serve you in the near future
Warm regards,
Eric Lemaire, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Los Angeles at Beverly Hills

Property: Sofitel Los Angeles at Beverly Hills
Address: 8555 Beverly Blvd, Los Angeles, CA 90048-3303
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Los Angeles
#8 Business Hotel in Los Angeles
#9 Spa Hotel in Los Angeles
#11 Romantic Hotel in Los Angeles
#12 Luxury Hotel in Los Angeles
#23 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sofitel Los Angeles at Beverly Hills 4*
Number of rooms: 295
Official Description (provided by the hotel):
Sofitel Los Angeles at Beverly Hills is a stunning hotel in LA offering elegant luxury accommodations and dramatic decor with an ambiance that combines see-and-be-seen excitement and the calm of an urban resort.Ideally situated on the corner of La Cienega and Beverly Boulevard opposite the Beverly Shopping Center this West Hollywood hotel is conveniently located near Cedar Sinai Medical Center Rodeo Drive Melrose Avenue and Sunset Boulevard.Discover a unique blend of French fashion mixed with Hollywood glamour at this elegant hotel.Choose from 295 rooms on 10 floors including 26 suites and two Imperial Suites all featuring Sofitel's luxurious feather top and duvet sleep system - SoBed.Savor the distinctive and delicious cuisine at Esterel, our new contemporary French restaurant. ... more   less 
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Also Known As:
Sofitel Los Angeles Hotel Los Angeles
Accor Los Angeles
Los Angeles Sofitel

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