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“Great as always”

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Sofitel Los Angeles at Beverly Hills
Ranked #24 of 350 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersPlatinum level
2 reviews
“Great as always”
Reviewed December 21, 2012 via mobile

Great location, and great staff we have always loved sofitel room was clean and staff were great slight issues with room but was quickly mended loved it so super close by to everything bar staff need training on service a bit of a let down

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorchester1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, December 26, 2012
Bonjour Dorchester1969,

Thank you so much for your feedback about your stay here at Sofitel LA. We have undergone a lot of changes in our Food and Beverage offerings, and I appreciate you bringing to our attention that our service may be lacking a bit. I would be very grateful if you could take a few minutes and e-mail me at nina.monraz@sofitel.com with some of the challenges you experienced in our bar so that we can address them with our team.

Warm regards,

Nina M.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,889 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (412)
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Phoenix
Level 4 Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 20, 2012

This is another Sofitel Hotel that is nicely located in an area that is convenient to major attractions. Universal Studio, Century City, Cedars Sinai Hospital Center, Beverly Shopping Center and the Pacific Design Center are all close by. The rooms are comfortable and the restaurant, spa, pool and excise rooms are located on the first two floors. As in the other Sofitel Hotels, that we have stayed in, there are helpful entrance and front desk employees to assure that your stay is a pleasant one. The Hotel is decorated in a modern Hollywood decor which fits in with its location. The only thing that we missed were the super breakfast buffets that we found in their Europe and Australia hotels. Wi-Fi was provided on a daily basis by logging on with your name and room number.

Room Tip: Avoid rooms facing Beverly Blvd. because of the noise that exists during rush hour traffic.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScottieMcK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, December 22, 2012
Bonjour ScottieMcK,

Thank you for your feedback regarding your stay here at Sofitel Los Angeles! We are so happy that you enjoyed our property so much. We hope to be able to welcome you back soon. Warm regards & Happy Holidays!

Nina M.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Byron Bay, Australia
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 18, 2012

My husband booked this hotel mainly for the price and location. We didn’t have any expectations as we have not stayed in this hotel before on our previous visits to LA. The staff members at the hotel are friendly, professional, courteous and helpful. I provided a feedback when we checked out and they were genuinely interested to hear what I had to say and ensured me that they will consider my suggestion.

The comfort of the bed was “out of this world”!! Better than our beds at home. My daughter and I said that we wanted to look into getting our beds fitted out with the same materials used on the beds in the room. We had such good and restful sleep every night, which is very important when you are travelling and out all day.

The doormen were all friendly, attentive and ever ready to help. Shaun was especially outstanding. He was always smiling, attentive, chatty and pleasant. He is a great asset to your establishment.

Highly recommended for travelers who appreciate excellent service and comfort when travelling. Suitable for for business, family or couples trips. Great location and staff members make us feel very welcome and at home during our stay.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CNW88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, December 26, 2012
Bonjour CNW88,

Thank you for your feedback regarding your stay here at Sofitel Los Angeles! We are so happy that you and your companion enjoyed our property so much. We hope to be able to welcome you back soon. Warm regards & Happy Holidays!

Nina M.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 18, 2012

This is the 4th time we have stayed over as many years and this hotel and we love it. We've never had a bad service experience with anyone (except the bar staff this time could do with a bit of an attitude adjustment). Super location, nice rooms and the concierge are totally 5 star. Looking forward to our next stay (next month).

Stayed December 2012, traveled as a couple
Helpful?
Thank moneyticketpassport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, December 22, 2012
Bonjour Moneyticketpassport,

Thank you so much for your feedback about your stay here at Sofitel LA. We have undergone a lot of changes in our Food and Beverage offerings, and I appreciate you bringing to our attention that our service may be lacking a bit. I would be very grateful if you could take a few minutes and e-mail me at nina.monraz@sofitel.com with some of the challenges you experienced in our bar so that we can address them with our team.

Thank you again for your wonderful feedback, we look forward to seeing you in January!

Nina M.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 16, 2012

We're low overhead travelers - we don't call the front desk unless something is wrong, and don't call upon many of the hotel services. On checkin, he gave us an upgrade when we booked a highly discounted stay. Gave us a mini-tour of the amenities downstairs. The doormen were friendly, attentive, and helpful.

The room itself was great of course, and there was nothing we could ask for. Which is, of course, the perfect stay.

PS. We didn't use the spa, it but I can't figure out how to unselect it.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SCLum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, December 18, 2012
Bonjour SCLum,

Thank you for your feedback regarding your stay here at Sofitel Los Angeles! We are so happy that you and your companion enjoyed our property so much. We hope to be able to welcome you back soon. Warm regards & Happy Holidays!

Nina M.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine coast
Level 1 Contributor
4 reviews
Reviewed December 15, 2012 via mobile

Sofitel review

Some time ago we had a small glitch with a stay at the Sofitel Melbourne, Australia. The Sofitel management said to allow them to help us with our next booking. I contacted them assist in booking the Sofitel in Beverly Hills, USA for a week's stay.
I have to say that I have NEVER experienced better service from any hotel chain in my life.
Melissa Marshall from Sofitel Head Quarters went way beyond her daily responsibilities to help us get organised and booked into the Sofitel Beverly Hills.
The staff at the Sofitel Beverly Hills are so professional but at the same time extremely friendly. 
We stayed in a 1 bedroom suite with views to the Hollywood Hills. The bed was like sleeping on a cloud.
It has made us choose to stay at Sofitel everywhere and every time we travel.
 
Thanks Melissa and Sofitel.
 

Stayed December 2012, traveled with family
Helpful?
Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, December 18, 2012
Bonjour Malahide4556,

We really appreciate all of the wonderful things you had to say about our hotel and staff here at Sofitel Los Angeles. While we are sad that your experience did not meet your expectations at some of our other locations, we are thrilled that we were able to change your opinion of our brand.
We can’t wait to have you visit us again soon!
Warm regards,

Nina M.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandon, Oregon
Level 5 Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 15, 2012 via mobile

This place has a real "WOW" factor. I stayed here for four nights last week for a trauma course at Cedars-Sinai Medical Center. Fabulous, but spendy(at least for my standards). Lots pf taxes added to room charges. Stay away from the mini-bar in the room too!. I don't mind spending $10 for a 30ml(1 ounce) bottle of Jack Daniels, but, $20?
Nice restaurant on the ground floor and the service was impeccable.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelLA, Guest Relations Manager at Sofitel Los Angeles at Beverly Hills, responded to this review, December 18, 2012
Bonjour Jim,
Thank you for your kind words about Sofitel LA! We are happy to read that you enjoyed our location so much- we like it too!
Happy Holidays,

Nina M.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Los Angeles at Beverly Hills

Property: Sofitel Los Angeles at Beverly Hills
Address: 8555 Beverly Blvd, Los Angeles, CA 90048-3303
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Los Angeles
#8 Business Hotel in Los Angeles
#9 Spa Hotel in Los Angeles
#10 Romantic Hotel in Los Angeles
#13 Luxury Hotel in Los Angeles
#22 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Sofitel Los Angeles at Beverly Hills 4*
Number of rooms: 295
Official Description (provided by the hotel):
Sofitel Los Angeles at Beverly Hills is a stunning hotel in LA offering elegant luxury accommodations and dramatic decor with an ambiance that combines see-and-be-seen excitement and the calm of an urban resort.Ideally situated on the corner of La Cienega and Beverly Boulevard opposite the Beverly Shopping Center this West Hollywood hotel is conveniently located near Cedar Sinai Medical Center Rodeo Drive Melrose Avenue and Sunset Boulevard.Discover a unique blend of French fashion mixed with Hollywood glamour at this elegant hotel.Choose from 295 rooms on 10 floors including 26 suites and two Imperial Suites all featuring Sofitel's luxurious feather top and duvet sleep system - SoBed.Savor the distinctive and delicious cuisine at Esterel, our new contemporary French restaurant. ... more   less 
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Also Known As:
Sofitel Los Angeles Hotel Los Angeles
Accor Los Angeles
Los Angeles Sofitel

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