I don't write often write reviews of local places, however, I feel compelled to write about the lack of customer service at the bar in the Sofitel, Beverly Hills location. My husband and I attended a fundraiser at the hotel Saturday night, thinking the Sofitel here in the States would be comparable to the quality of service in Europe. We couldn't have been more disappointed. The fundraiser ended early enough where my friends, husband, and I wanted to go to the bar to have a couple of drinks before going home. We sat in the back end on some couches and were served our first drink by a very professional and friendly waitress. The problem came when after only a half hour at the bar, we were approached by the bar manager stating he was sorry he was late in placing signs, but the area we were occupying was reserved for another group (this was after 11pm). All the manager offered us was apologies. One of my friends stated to him at the very least, he should comp us our drinks. He looked confused by her statement, then returned a minute later to state all he could offer us was a 20% discount off of our drinks? This is the bar manager? Maybe I'm "old school", but my opinion is if you have the authority to kick your customers out of their seat for whatever the reason should be (money perhaps?), you have the authority and the obligation to offer more than a weak apology. You as a manager, you as a hotel, need better training in compensating your customers when a "mistake" is made WITHOUT the customer having to suggest it to you.
- Official Description (provided by the hotel):
- Sofitel Los Angeles at Beverly Hills is a stunning hotel in LA offering elegant luxury accommodations and dramatic decor with an ambiance that combines see-and-be-seen excitement and the calm of an urban resort.Ideally situated on the corner of La Cienega and Beverly Boulevard opposite the Beverly Shopping Center this West Hollywood hotel is conveniently located near Cedar Sinai Medical Center Rodeo Drive Melrose Avenue and Sunset Boulevard.Discover a unique blend of French fashion mixed with Hollywood glamour at this elegant hotel.Choose from 295 rooms on 10 floors including 26 suites and two Imperial Suites all featuring Sofitel's luxurious feather top and duvet sleep system - SoBed.Savor the distinctive and delicious cuisine at Esterel, our new contemporary French restaurant. ... more less
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- Also Known As:
- Sofitel Los Angeles Hotel Los Angeles
- Accor Los Angeles
- Los Angeles Sofitel