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“We love this hotel!!”
5 of 5 bubbles Review of Custom Hotel

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Custom Hotel
Ranked #201 of 349 Hotels in Los Angeles
GreenLeadersGold level
Palm Springs, California
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“We love this hotel!!”
5 of 5 bubbles Reviewed October 16, 2013

The hotel was so cool I thought I was in the middle of Hollywood. The surrounding area is packed with great restaurants and the hotel is very convenient for sight seeing. We met people from all over the world staying at the Custom and everyone seemed to be having a great experience. We were minutes from Venice Beach and Manhattan Beach.

The room was very comfortable and very well appointed. They even had cool robes and slippers.

We slept in until 10 am one morning because it was so quiet which can be hard to find in the middle of the city. I would definitely recommend this hotel and we will be returning.

The front desk employees were very friendly and helpful!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wannabejetsetter_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, November 17, 2013
Hello wannabejetsetter_11,

Thank you for posting a review of Custom on TripAdvisor. It was such a joy to read as your overall description of your stay brought a smile to my face, particularly the part about sleeping in until 10am. We do hope that you keep us in mind the nice time your travels bring you to the Los Angeles area as we would love to have you back.

Warmest Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,520 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (264)
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English first
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 16, 2013 via mobile

If you will travel all the way from Europe, it is a perfect choice because you just see the hotel while arriving to airport. But somehow it is not noisy. Clean and nice rooms, so friendly staff. Market and coffee shop close to the place. Do not expect a nice breakfast in US.

Stayed October 2013, traveled with friends
Helpful?
Thank chalchiuhtlicue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, November 17, 2013
Hello chalchiuhtlicue,

Thank you so very much for taking the time to post a review of Custom on TripAdvisor. I was pleased to read that after a long trip from Europe we were the perfect choice for your in Los Angeles. Please do come back and visit with us again soon.

Warmest Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 bubbles Reviewed October 15, 2013 via mobile

Would strongly recommend this hotel: stylish, comfortable, excellent service, very convenient for the airport. There are good restaurants, services etc nearby and was great value. Would definitely go back. Being near the airport - the hotel is very geared to ease of travel with access to free check in and boarding pass printing facilities. regular free shuttle service to and from the airport, free baggage storage and flexibility around check in and out times to fit in around travel schedule

Stayed October 2013, traveled with friends
Helpful?
Thank Hazzamcdazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, November 17, 2013
Hello Hazzamcdazza,

Thank you for writing such a wonderful review of your recent stay here at Custom Hotel. Being the only boutique property in the LAX area we do our best to ease the travel process. As you mentioned in your review we allow for early check in or out when available as well as luggage storage and have a complimentary shuttle to and from LAX. We do hope to see you again in the near future.

Best Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 11, 2013

Comfy bed and room, however very large queue when we arrived took over and hour to finally get to our room. If driving you'll want to park on the road by the side of Ralphs, cause the hotel charges $30 a night for valet and we parked on the street for free no issues and saved $90. I wouldn't recommend breakfast it wasn't that great. Go to Coffee bean literally two second walk and the roof top bar is very nice but very LA prices and not a lot of atmosphere as there was only another couple there

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SophEaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, November 17, 2013
Hello SophEaton,

Thank you for taking the time to post a review of your stay at Custom on TripAdvisor. We thrive on guest feedback as it helps us to continuously evaluate our product, service and operations and make changes when necessary. I was happy to read that all around your stay with us was a good experience. As you noted in your review the hotel currently only offers valet parking which is $22 per night in a secured lot with unlimited ins and outs. Our price point is extremely competitive as other LAX properties charge upwards to $40 due to the limited space in the area. We do hope you think of us the next time your travels bring you back "across the pond."

Warmest Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
65 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed October 11, 2013 via mobile

I was cheated by the super shuttle (the blue shuttle) depart from LAX told me the distance from LAX to Custom hotel is 20mins ride cost at $15/ride; in fact it's 5min drive when you exit LAX and straight in the Lincoln blvd. I was pretty upset cos I have been waiting for the super shuttle nearer 45mins also the driver do not provided a receipt I wonder he is cheating the company as my booking is 'walk-in' anyway, here is a tip for everyone - remember calling the hotel for pickup service. In terms of the neighbour and environment, opposite to the hotel is Fitness centre at cost and a brunch Of restaurants nearby and opposite to the hotel. At the corner there is the coffee bean. Without a car, how are you going to spend the rest of the day? I jump on the Rapid bus#3 direct to Santa Monica promenade, spent a supper there and walk around the area. The beach is beautiful and sunset as well. The bus rIDE is about 30-40mins ride. Along the journey, you may get off at Marina del Rey area (5mins) on the bus, there is Marina square small shopping centre. Other than that, the room is ok for one night stay. The bed is too soft and there is a pool and gym in 5th & 6th floor.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Littlehse M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, November 16, 2013
Hello Littlehse M,

Thank you for coming on to TripAdvisor and posting a review of your stay here at Custom. As you mentioned in your review the hotel is located fairly near to LAX roughly less than 3 miles away and we do our a complimentary shuttle which runs from 5a - 2a daily and picks up guest from the airport on demand. You also mentioned the #3 bus which for $1 will take you down to Santa Monica with stops along the way in Marina Del Rey & Venice Beach. We do hope that you come back and stay with us soon.

Best Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Coldfield, United Kingdom
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed October 10, 2013 via mobile

Small and clean modern rooms. Friendly and efficient reception staff. Shuttle to airport booked the night before and free. Breakfast a bit pricey but there is a grocery store 2 minutes away for breakfast snacks, fruit and coffee Beds comfortable and surprisingly quiet. Would stay here again if I visit LA

Stayed October 2013, traveled solo
Helpful?
Thank Lauraine7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, November 16, 2013
Hello, Lauraine7:

Thank you very much for your recent visit and for taking the time to post a review of your experience. We truly appreciate when our valued guests take the time to comment on their experiences. Guest feedback is critical to our operation and we endeavor to improve our service and operations.

It will be our pleasure to welcome you back to Custom Hotel the next time your travels return you to Los Angeles, California.

Warmest Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pickering, Canada
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed October 10, 2013

This hotel, while hyped to be "Chic", probably suites the under 35 crowd, not the age group
we fit into, mainly because of the furniture.
If you want a bed just inches off the floor, and furniture that is 'cubey' this is for you.
If you want a comfey bed at regular height, armchairs like you have at home, and desks/tables
like in most hotels this is Not for you.
Staff are friendly & helpfull, with a resteraunt on site.
Hotel is attached to a strip plaza with a 24 hour grocery store next door, and another resteraunt
at the other end of the plaza.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent A, Front Office Supervisor at Custom Hotel, responded to this review, November 16, 2013
Hello Peter B

On behalf of all of us at Custom Hotel, thank you for being our recent guest and thank you for posting a review of your experience here on TripAdvisor.com. Guest feedback is critical to our operation as it allows us to constantly evaluate our service, product and overall operations and make necessary changes. We regret that your experience fell short of your expectations.

Since Joie de Vivre hospitality acquired the hotel in mid 2010, we've been investing heavily into improvements inside and out. And, we're far from done. In the upcoming new year, we're planning to raise our platform beds to traditional heights, replace the guestroom carpeting and continue to revamp our guestrooms to get them up to the level our guests have come to expect and enjoy with Joie de Vivre hotels. And, these improvements are only the tip of the iceberg. There's a lot of work ahead and we're confident that the improvements will be well received.


In closing, I am more than confident that your experience was the exception and not the standard. As evidenced in the literally hundreds of "Excellent" and "Very Good" reviews here on TripAdvisor in recent months, many of our guests continue to be more than satisfied with their experiences. We invite you to return to Custom Hotel and we'd love an opportunity to turn this "ow" into a "WOW" on a future experience and restore your faith in us.

Warmest Regards,

Trent Allen
Front Office Supervisor
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Custom Hotel

Property: Custom Hotel
Address: 8639 Lincoln Blvd, Los Angeles, CA 90045-3503
Location: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] ... more   less 
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Also Known As:
Custom Hotel Los Angeles

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