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“Seems more European than American”
Review of Custom Hotel

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Custom Hotel
Ranked #221 of 351 Hotels in Los Angeles
GreenLeadersGold level
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Seems more European than American”
Reviewed April 1, 2013

The Custom Hotel is unique. The room design is definitely minimalist. The beds are reminiscent of futons and the pillows are made of the new foam rage. Staff was very friendly! I would definitely stay there again as it is central to everything yet away from the noise.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VanessaC1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Front Office Manager at Custom Hotel, responded to this review, April 3, 2013
Hello, VanessaC1:

Thank you so much for being our guest and for posting a review of your experience here on TripAdvisor.com for the world to see. We're passionate about guest feedback as it helps us ensure we're delivering a consistent great product paired up with outstanding service.

It was great to read how much you enjoyed your overall experience with us. From the hotel's location, to the cleanliness and amenities in your guestroom to the service you received and sleep quality - it sounds like you truly enjoyed your visit.

Regarding our guestrooms, you mentioned in your review that our rooms are minamalistic in nature. When we set-out to create the "Custom Hotel" product, we carefully selected amenities that allow us to keep our prices reasonable versus a guestroom full of amenities that you neither want, nor need that hike up the price of the room. Guests tell us time and time again how much they appreciate this approach and the great value we're able to offer.

And finally, regarding our pillows - we've chosen to go with a hypo-allergenic faux down pillow that's not-too-soft and not-too-firm and is appropriate for guests sensitive to feather pillows. We're glad you enjoyed them.

In closing, thank you so much for being our guest. We look forward to welcoming you back to Custom Hotel the next time your worldly travels land you in Los Angeles.

Warmest Regards,

Daniel Hirsch
Front Office Manager
Custom Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (268)
Date | Rating
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English first
Level 5 Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 30, 2013 via mobile

The price was great we got a room on the 12th floor with a great view of the city. Also the 12th floor has amazing massage chairs! Just a short drive to the near beaches, Manhattan, Venice, Santa Monica, Redondo ect. And about 20 min from down town. We decided to stay an extra night and they gave us a great price. The staff was very nice and talkative. Would definitely stay here again.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jetkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Front Office Manager at Custom Hotel, responded to this review, April 8, 2013
Hello, Jetkay:

Thank you very much for your recent visit to Custom Hotel and for taking the time to share your great experience with the world here on TripAdvisor.com! We're so glad that you were able to explore the many unique social spaces throughout the hotel. The massage chairs on our top floor, an exclusive benefit to those guests enjoying the "Elevated" accommodations, are a relaxing treat!

We're so delighted to read that you enjoyed your overall experience and look forward to welcoming you back to Custom Hotel very soon!

Warmest Regards,

Daniel Hirsch
Front Office Manager
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 29, 2013

The Custom Hotel is the LA posh I thought it would be. The decor is amazing, the pool with bar is incredible. The rooms are practical.... not overstuffed with unnecessary stuff. It's centrally located to just about everything. All in all, a GREAT find in LA.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Front Office Manager at Custom Hotel, responded to this review, March 29, 2013
Hello, Carole T:

On behalf of all of us at Custom Hotel, thank you so much for being our recent guest and for posting such a flattering and enthusiastic review of your experience with us here on TripAdvisor! We're passionate about guest feedback as it helps us determine where there's areas for improvement and points out areas where we're performing well.

It was delightful to read just how much you enjoyed every component of your experience - namely the public areas of the hotel, the grounds, our pool "resto-bar" and the design and functionality of your guestroom. Your review hit the nail on the head - our rooms are simple and functional, and perfect for the airport layover or short-stay guest. And, for guests who desire more amenities, our "Elevated" rooms feature those extra perks for as little as $20/night above our "Deluxe" room rates. Amenities include: coffee-makers, full-size ironing boards, bathrobes, slippers, magnifying mirrors, spectacular skyline views and access to our exclusive Social Lounges scattered throughout the building. (Hint: inquire about upgrading to an "Elevated" room our an "Elevated Suite" at check-in and receive awesome promotional rates not available anywhere else.)

In closing, thank you so much for making us your home-away-from-home when visiting Los Angeles. We're glad you took the plunge and checked us out on this trip. We're anxiously awaiting your return!

Warmest Regards,

Daniel Hirsch
Front Office Manager
Custom Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed March 27, 2013

I'd driven past this hotel for years when I lived in LA, and now that I am back in NY and visit LA often for work I tried The Custom out this week and it was WAY better than expected on every level. I am still thinking about the pillows on the bed, it was incredibly comfortable. I am used to staying at hight to mid-range boutique hotels, so this one stood the test and was fantastic. I can't wait to be in LA again, so I can enjoy the Custom. It's also a short drive to the ocean, so you can have a morning run, then hop on any of the local convenient freeways to get where you gotta go. Enjoy!!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Producer_NY_LA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Front Office Manager at Custom Hotel, responded to this review, March 28, 2013
Hello, Producer_NY_LA:

Thank you so very much for being our recent guest and for posting such an enthusiastic and flattering review of your recent experience with us! We're so delighted that your stay far exceeded your expectations!

When we came up with the Custom Hotel product, we set out to design a hotel experience totally unlike the traditional "airport stay". With a unique color palette, quirky spaces and minamalistic but comfortable and functional guestrooms, we're far from ordinary.

We're especially glad that you enjoyed the comfort of your pillows and high-quality linens. Your feedback has been shared with our Director of Housekeeping for his review and follow-up. In addition, it was great to read that you enjoyed each component of your experience - from the value, location, cleanliness, service and sleep-quality.

We thank you for your business and look forward to welcoming you back to Custom Hotel the next time your worldly travels return you to Los Angeles!

Warmest Regards,

Daniel Hirsch
Front Office Manager
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eden Prairie
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 27, 2013

I attended the NST training for Visalus at the LA Convention Center and while there were hotels closer to the convention center I chose the Custom Hotel. There are many restaurants within walking distance as well as grocery stores. The rooms are quite comfortable. The sheets on the bed were one of the nicest I have had in a long time. Everyone at the hotel is very friendly!! I felt very safe walking to and from the restaurants in the area. If you have a car, you are very close to Manhattan Beach and Santa Monica! There is also a 24 hour fitness directly across the street. I would definitely stay at this property again!

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suethestew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Front Office Manager at Custom Hotel, responded to this review, March 28, 2013
Hello, suethestew:

Thank you very much for staying with us recently and posting such a flattering review of your experience here on TripAdvisor! Guest feedback is important to us as it helps us identify areas where we can improve and areas that we're performing well. It was great to read just how much you enjoyed your total experience with us!

We're so glad to read that you enjoyed every component of your experience - from the hotel's location, value, guestrooms, cleanliness, sleep quality and - most of all - the friendliness of the staff you interacted with.

Custom Hotel is conveniently located in a great neighborhood with plenty of restaurants within walking distance, a park, golf course, driving range, community center, skate park, shops and convenient access to some of L.A's best beaches (Venice & Santa Monica - just 15 minutes drive down the street.) As you mentioned in your review, we're directly adjacent to a grocery store and a bowling alley - the best of all worlds!

In closing, it was a pleasure having you as our guest and we can't wait to welcome you back to Custom Hotel the next time you travel to Los Angeles!

Warmest Regards,

Daniel Hirsch
Front Office Manager
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
COLLEGEVILLE
Level 3 Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 27, 2013

A friend put me up at the Custom Hotel for a one night's stay for a quick business trip to LA. The room was very basic, but quite comfortable. I enjoyed the "funky" decor and the amenities were quite adequate for my needs. It's very near the airport, which made it convenient for me (though a bit noisy with planes landing and taking off at all hours). And the price was very reasonable. I would stay there again if I am ever in LA and need to be somewhere around the airport.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROBERT P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Front Office Manager at Custom Hotel, responded to this review, March 28, 2013
Hello, ROBERT P:

Thank you so much for posting a review of your recent experience at Custom Hotel here on TripAdvisor for the world to see! We're delighted that you enjoyed your experience with us! While we offer sound-proofed double-paned glass on all of our guestroom windows, please never hesitate to request a room on the North side of the building if you have any noise sensitivities on your future visits. These rooms also feature views out towards beautiful Marina del Rey, and - on a clear day - views of the Pacific Ocean.

We're also delighted to read that you found the hotel clean, comfortable and conveniently located near LAX.

We look forward to welcoming you back to Custom Hotel the next time your business or leisure plans return you to the Los Angeles area.

Warmest Regards,

Daniel Hirsch
Front Office Manager
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 26, 2013

Stayed here with my wife for a night in February after arriving rather late into LAX in the evening. Contacting the hotel to arrange pickup by the courtesy shuttle was no problem at all and the hotel is only a 5 minute drive away from the airport.

Staff was friendly throughout and the room itself was very spacious and clean. Shuttle to drive us back to the airport the next day was as quick an efficient as the day before. The hotel is close to the beach which was quite cool for a little morning walk. Would definitely stay here again, as rates were very reasonable.

Room Tip: The rooms away from the bar/restaurant and pool area tend to be a bit quiter in the evenings and nig...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L0nTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel H, Front Office Manager at Custom Hotel, responded to this review, March 27, 2013
Hello, L0nTrav:

Thank you so very much for being our recent guest and for posting such a flattering and thourough review of your experience with us here on TripAdvisor.com! We thrive on guest feedback as it directly impacts how we deliver our product and service to valued guests like yourself. It was delightful to read just how much you enjoyed every component of your experience.

We thank you so much for your patronage and look forward to an opportunity to welcome you back to Custom Hotel the next time your worldly travels return you to Los Angeles!

Warmest Regards,

Daniel Hirsch
Front Office Manager
Custom Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Custom Hotel

Property: Custom Hotel
Address: 8639 Lincoln Blvd, Los Angeles, CA 90045-3503
Location: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in Los Angeles
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Custom Hotel 3.5*
Number of rooms: 250
Official Description (provided by the hotel):
Custom Hotel offers a unique lifestyle/boutique experience near LAX for both the leisure and business traveler. Highlights: Only 5-8 minutes from LAX, and close to beach cities including Santa Monica and Venice Beach • Renovated in late 2011 • Heated pool with cabanas, firepit and stadium-style sundeck • 6 unique social rooms • Dedicated shuttle to and from LAX (5am to 2am - call us for pickup). Location: Custom Hotel is conveniently located 3 miles (10-12 minutes) from Los Angeles International Airport and down the street from Loyola Marymount University and surrounded by the beach cities of Marina del Rey, Venice, Santa Monica, and Manhattan Beach (less than 7 miles from each beach). Easily accessible via the 10, 405 and 105 freeways, the hotel is 10-to-20 miles from Beverly Hills, Hollywood and Downtown Los Angeles. Services and Amenities: The Hotel features a heated outdoor pool with cabanas, complimentary dedicated airport shuttle to and from LAX (5am to 2am), a fireplace and stadium-style sundeck, and 6 unique social rooms. Hotel provides complimentary wireless internet access in the public space and guest rooms, two Mac computers in the lobby, laundry and dry cleaning service, and a two fitness rooms (weights and cardio). We offer valet parking with in and out services with a fee. [Street parking is available as a free alternative.] ... more   less 
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Also Known As:
Custom Hotel Los Angeles

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