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“Not "Oh NO" but not "Oh WOW" either”
Review of O Hotel

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O Hotel
Ranked #157 of 355 Hotels in Los Angeles
Reviewed October 8, 2012

Sort of a European modern hotel, in a location very convenient to LA Live. It was clean, with "techno lighting" which I'm not a fan of. There is a $12 daily fee for "FREE Wifi, water, newspaper (which I never saw), Golds Gym (I didn't like the idea of walking around that neighborhood at 5 am), free continental breakfast (a few sweet rolls, bagels, generic tea, coffee...no water, no servers so dirty plates were left behind), free local calling. Rooms were more form than function. Bad lighting in the bathroom; no kleenex, hand-held shower that was VERY difficult to use; air conditioning that was either on or off (you couldn't regulate the temp), small fitness room that actually wasn't too bad but pretty tight and no light weights, only a few machines. View from my room was a cinderblock wall. Not really a BAD place; very friendly staff and knowledgeable about the area but not my style. Probably better geared to a younger set.

  • Stayed: October 2012, traveled on business
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1  Thank Elaine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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246 - 252 of 468 reviews

Reviewed October 6, 2012

You have to park in the garage next door which is unaffiliated The room had a view of a cinder block wall about 6 feet away from the window. The internet connection was intermittent at best. When I called to inquire as to the status of their connection, the supervisor was just rude - and received the same treatment back from me.
I booked it as I was attending a conference at the Marriott LA Live, it was full, and wanted to be close by. I would rather walk further or cab and stay at a real hotel.

  • Stayed: October 2012, traveled on business
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Thank KdJd2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

It's a revamped boutique hotel...like most boutique hotels. No valet parking, but it's self park next door for $12. Location is convenient near LA Live and a subway stop. Clean, friendly staff who are very helpful with recommendations...they have a "resort fee" for free paper, water, breakfast, and wi-fi which should be included in the price of the hotel!
Now the story -- at check-in, they accidentally put a hold on my buddy's credit card of $2800 (which made his card unusable for the day). The next day we pointed this out to the front desk manager, and how this impacted the day for us. His immediate words were "let my apology right now be the start of how we make this up to you." When we got back to the hotel, our resort fee was waived and we got a discount on the room. I was impressed by how quick they were to apologize.

While there is no "concierge", the front desk staff were unbelievably helpful in restaurant recommendations, directions to certain areas, and gave us a quick way to drive to Disneyland so we could avoid traffic!! I would stay here again based on the rooms and the service

  • Stayed: August 2012, traveled with friends
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2  Thank VanCanucksFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin_O_Hotel, Director of Sales at O Hotel, responded to this reviewResponded October 5, 2012

Hello,

Thank you for sharing your experience at The O with us! It is lovely to hear from our guests.

We take pride in our staff and their incredible knowledge of the area, so I'm happy to hear that our front desk team was able to assist you with recommendations and directions, and of course, fixed the mistake as best as possible.

We look forward to welcoming you back to The O in the near future.

Warm regards,

Erin Holness
Director of Sales and Marketing
The O Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2012

This was our second visit to this hotel. Both Chris and Joe (at the desk) were extremely accommodating and engaged with us as guests. Our dealings with Joe were more than pleasant. Both times we were guests, Joe recommended restaurants at LA Live that he enjoyed as a customer. When he learned it was my birthday, he made arrangements to have a slice of cheesecake delivered to our room, with a wish for a good birthday from him and the hotel. Some of the larger hotels could take a lesson from your hospitality. You can be assured we will be returning customers!

  • Stayed: September 2012, traveled as a couple
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1  Thank Renee801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin_O_Hotel, Director of Sales at O Hotel, responded to this reviewResponded October 5, 2012

Hello,

It's always a pleasure to hear that our staff has gone the extra mile for our guests. Chris and Joe, as well as the rest of our team, love any opportunity to put a smile on the face of those who stay with us, and I'm glad they were able to do so for you.
We look forward to welcoming you back to The O Hotel in the near future!

Warm regards,

Erin Holness
Director of Sales and Marketing
The O Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2012

We just got back from a LA trip staying at O hotel. The location is central to a lot of transit and it's very convenient. The room was big and clean. but I felt the elevator and hallway was a bit dark. and there were way too many switches in the room to control all the different lighting. Joe at the morning frontdesk is fabulous and give excellent information and suggestions.

Commute to Disneyland: No. 460 bus stop directly outside hotel $2.90 one way. unfortunately, halfway through the trip, once it gets to Norwalk, the bus goes on local streets, so better plan for a 2 hr commute. (Knotts Berry Farm is also along this bus route) (coming back from Disneyland at night is a 1.5 hr commute and get off at 7th and Figueroa)

Commute to Hollywood: 1 block walk to 7th street and flower metro station. $1.50 one way, take the red line to Hollywood and Highland. (Universal studio is one stop after)

Commute to LAX: take the metro red line to Union Station at 7th street and flower for $1.50 one way. Go up to street level, Bay 9 take LAX flyaway shuttle bus, $7 per person.

Commute to Santa Monica beaches, pier, shopping district: 2 block walk to 8th and Grand, take the Big Blue Bus $2.00 one way. about 45mins bus ride. get off at final stop.

  • Stayed: September 2012, traveled as a couple
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3  Thank Ed T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin_O_Hotel, Director of Sales at O Hotel, responded to this reviewResponded October 5, 2012

Hello,

Thank you for sharing your thoughts in regards to your stay at The O (and for sharing the transit directions)! It's great to see that our guests are utilizing public transportation, as we are so close to the hub of public transportation in Downtown LA. I have passed on your comments to Joe as well, and he appreciates the positive feedback.

We look forward to welcoming you back to The O Hotel in the near future.

Warm regards,

Erin Holness
Director of Sales and Marketing
The O Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2012

We booked a substantial block of rooms here for a wedding and were promised a 25% discount if guests booked before a given deadline. But guests quickly discovered that the price they got was barely better than the price advertised on the hotel website for ordinary guests. Why? Because on any given day the actual rates they advertise and charge are, officially speaking, discounted between 10% and 20% off some imaginary "full" rate that, in practice, they never charge anyone. So our people were getting 25% not off the rate they would have gotten had they booked without the wedding discount, but off the imaginary "full" rate; which means that, in reality, the 25% discount was more like a 4% or 5% discount off of what they could have gotten just walking in off the street. Prior to arriving to the hotel, at least two guests called and e-mailed the hotel to get precise quotes on what their rates would be; e-mails were not replied to, and the people reached on the phone could never answer the question or find the reservation. It was like the William H Macy scene in "Fargo." And then finally, on top of all that, the final bills were larded with a $12 DAILY "Service Charge - Add-On" which, according to the contract, relates to things like the concierge service, daily newspaper, Wifi, gym, etc. - in other words, things they advertise as benefits of the hotel and that you would assume were included in the price.
Having said all that, it is a nice enough place as long as you get one of the rooms with a window that doesn't face a brick wall. It is very well located for a stay in Downtown LA, and the price you eventually wind up paying isn't terrible for a cute non-chain hotel in downtown (over a 9 night stay, all taxes and fees included, the price averaged $181/night, with the "wedding discount", for a room whose window looked at a brick wall). But the frankly deceptive billing practices did leave a sour taste in our mouth.

Room Tip: Pay more for a room whose window doesn't face a brick wall.
See more room tips
  • Stayed: September 2012, traveled with family
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Thank Reviewer32655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2012

This small "boutique" style hotel in downtown Los Angeles was a very pleasant surprise. The 2 desk clerks, we dealt with, Chris and Joe, could not have been more accommodating. While service is something you hope for, friendliness does not necessarily come with it. In this case, it did. They both went out of their way to not only assist our business needs, but to enhance our personal enjoyment of a city we were visiting for the first time. I will definitely add this to my "must stay" when I return to LA.

  • Stayed: August 2012, traveled on business
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Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin_O_Hotel, Director of Sales at O Hotel, responded to this reviewResponded September 13, 2012

Hello David,

Thank you for taking the time to share your thoughts with us regarding your stay at The O. Chris and Joe would like to say thank you for your kind thoughts as well!
Above all else, we take pride in the genuine love of hospitality that our team exudes. We look forward to welcoming you back to the hotel in the future.

Warm Regards,

Erin Holness
Sales & Marketing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about O Hotel

Address: 819 S Flower St, Los Angeles, CA 90017-4607 (Formerly Orchid Hotel)
Location: United States > California > Los Angeles > Downtown , Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in Los Angeles
Price Range: $186 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — O Hotel 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The O Hotel is an independent boutique hotel, featuring 67 modern rooms in a unique, historic setting. Built in 1925, The O was completely renovated in 2007, and now presents a warm, sophisticated experience, with a bit of vintage flair. ... more   less 
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Also Known As:
o Hotel Los Angeles

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