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InterContinental Los Angeles Century City
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Reviews (2,259)
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1,196
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All reviewsfox studiosbeverly hillswestfield mallambassador memberrodeo drivehouse carsanta monicacar serviceroom servicevalet parkingupgraded to a suiteone bedroom suitean upgradehotel is beautifulhollywood signcorner roomgreat room
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Reviewed May 18, 2013

Stayed here for 2 nights during a quick trip to L.A.. Reception was friendly and welcoming. Beautiful big room with a big sitting area and desk for any office stuff you might want to /or have to do. Huge bathroom with tub and shower. Our view was facing west but we were only on the 3rd floor so couldn't see much. There are a few chairs and a table on one of the two balconies we had, but I think these were for any smokers that might have come. Bed was quite comfy and we enjoyed a few restfull sleeps while there, Heaven. Our only complaints would be the proximity to other things. We never partook of the restaurant in the hotel but instead ventured out to a mall about 3 city blocks away where we could have more variety. We felt very safe walking until an unfortunate homeless man came up behind us which freaked us a little, cause for a taxi ride home. Other issue was the valet charge for parking which turned out to be $37 a night. For some reason I thought I had read some where about a self parking option. We wish this could have been made a little clearer as this is something they really should include in their price so you don't have that deer in the headlights look when they tell you. If you're looking for somewhere a little off the beaten path then this is the place, we can't comment too much on the amenities as we only tried out the workout room one morning and it seemed clean and cool which is what we look for. If you're looking for action you might want to stay away but if you're looking for a great nights sleep and some good service pick this one.

  • Stayed: May 2013, traveled as a couple
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Thank steveandjudy1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

Located in an extremly calm and safe area of L.A. but still conveniently close to the highway. 30 minutes drive from LAX airport. Be careful that nothing is at walking distance, except than for the Westfield Century City mall which is the only place that might be eventually reached without a car(but consider that the walk will take no less than 20/25 minutes, although in a nice and green environment). The mall is upscale, with nice shops and restaurants. Hotel service is excellent. Personnel extremely nice and helpful. Gym is small but well equipped. Breakfast buffet is great. On the down side, some common area are a little torn (some ripping in the corridors wallpaper, some scratches in the elevators). Very small things, but noticeable in a 5 stars hotel. Would need some renovation touches here and there. Rooms, on the contrary, are very well maintained. From some windows you can see 20th Century Fox studios.

  • Stayed: April 2013, traveled on business
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Thank marco_and_nadine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013

The room were somewhat old but well maintained. The hotel was a Park Hyatt so it acutally was built in a high standard. The location is great and right next to 20th Century Fox. Vallet parking was about $40 and the valet is super efficient and helpful so be ready for paying high tips. The overall service of the hotel is exactly what an Intercontinental should have.

You can look out the sign of Holloywood from your room's balcony if you are at the right side. Since it's in Beverly Hills so you don't need to worry about safety. The only problem is you will for sure need a car if you deceide to stay there. I do hope the hotel can waive the parking fees for RA and Platinum members of IHG.

  • Stayed: February 2013, traveled with friends
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Thank chenris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2013

This is a beautiful hotel but is not very close to alot of things . Beverly Hills is nearby but Warner Bros and Universal are not. Rooms are clean and well designed and the staff were very helpful especially reception. The Westfield is nearby but West Hollywood etc aren't although this hotel is in a safe neighbourhood which is a bonus ofcourse. Lovely place to stay but you would need a car and Valet parking is expensive.

Stayed: April 2013, traveled with family
Thank vivee10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2013

Great lobby, but corridors are dark, and in worn condition, rooms are tired, very noisy aircon.
After doing a tour of California and Nevada, this was our last stop before flying home, the first room was small stank of cigarettes, the second room was slightly better, had I known that bookings.com had only reserved the room and not paid, we would have moved immediately, we have stayed in the intercontinental in london and Times Square and that's the standard we expect. What really amuses me that some idiot from the hotel, always gives feedback, and yet when your at the hotel, does nothing about it. Very poor

  • Stayed: April 2013, traveled with family
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Thank ianhatesidiots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Los Angeles Century City, responded to this reviewResponded May 15, 2013

Dear Valued Guest,

Thank you for taking the time to post a review of our property. Please accept our sincerest apologies for the condition of the room accommodations received. Though this matter has been resolved in a timely manner, we regret this has negatively impacted your stay with us. Rest assured that your comments will be reviewed and take actions accordingly.

We greatly appreciate your honest feedback. Your input will be shared with our management team to take into consideration for future upgrades. We hope that the next time you come through, you give us another chance to provide you with a better experience.

Sincerely,

Zelyn N
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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