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“Great hotel but hotel bar leaves much to be desired.”

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InterContinental Los Angeles Century City
Ranked #12 of 351 Hotels in Los Angeles
Certificate of Excellence
New York City, New York
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great hotel but hotel bar leaves much to be desired.”
Reviewed April 11, 2011

The hotel itself is stunning. Beautiful rooms. Balconies attached to the rooms. Very cozy beds, great showers. The only negative is that the hotel bar staff is extremely unattentive as of late. I have stayed here before and not had this issue. But on NYE when we stayed here, the bar was packed and so we patiently waited for a glass of champagne before we had to head out to our dinner reservations. To our dismay, we waited over 15 mins for the bartender's attention and realized that most of the people at the bar were doing the same. It was not that he was busy with the crowd. He just had no desire to be serving at all. We took our one drink and left. Later that night, we came back to have a last drink at midnight before heading back to our rooms. There were only a handful of people present at the bar now and we asked the bartender for 3 glasses of champagne so we could toast to midnight. Midnight was still 10 mins away. with no one else to serve, it took the bartender over 10 mins to get our champagne because he felt whiping down the bar and putting glasses away was more important than serving us. My husband was livid and spoke with the manager, who happened to be the woman who was seated right next to the bar and had watched the entire ordeal unfold. She simply said that she was sorry she didn't realize we wanted to toast to midnight. NYE or not, it simply is inexcuseable for a bartender to leave a customer waiting while he does his "chores". Will not frequent the hotel bar again.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank minx1290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Boca Raton, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 6, 2011

Stayed at the Intercontiental for 2 nights while visiting LA. 1st off this hotel is in a excellent location. Right next store to the FOX studios and a short drive to LAX. Also for the shoppers out there, a shopping mall within walking distance. Easy excess to Beverly Hills, Hollywood and Santa Monica. The hotel entrance and lobby is very beautiful. Trendy with fresh flowers everywhere!

The staff was excellent!!! Every single staff memeber from the valet, front desk, bellman, room service, housekeeping, restuarant and bar staff were all friendly and happy and always asking how our stay was going.

The room was very nice with windows and balcony that wrapped around.

The spa was nice and the staff member were friendly and educated. I recommend getting a massage if you stay at hotel. I am a frequent spa goer and I definitely rank this massage up there.

I would stay at this hotel again and recommend to anyone looking for a very nice hotel, in super location that is affordable.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LAK1113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 3, 2011

Front desk was very helpful and quick. My stay occurred during a very unpleasant wind and rain storm and the staff made every effort to keep the guests dry and warm while waiting for cars to be brought around and taxi's to be pulled forward.

The rooms could use a facelift. I am sure that the hotel has not seen a major renovation since it was still a Park Hyatt. It's starting to show it's age. I had several nice patio’s but only one of the sliding doors could be used as furniture was squeezed into the room in ways that didn't fit right. I am not fond of having the bathroom sink actually IN the bedroom and not in the bathroom behind the door.

The bar was a nice spot for an evening drink. Live music one night I was there. The mall down the road has a couple of good places to eat and Beverly Hills is a quick drive. Restaurant row on La Cienega is also close. Try the Stinking Rose. It's pretty good food and good for a laugh. But I love garlic....

Free Mercedes to the mall as well, not a bad deal, saves the cab fare. All told, a lovely place.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roadwarrior2010_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 28, 2011

I stayed here recently with my family and would highly recommend the Intercontinental to anyone staying in the Century City area.
Service was top-notch from the valet on arrival to the desk staff at checkout.
We took advantage of the complimentary car and driver ( a beautiful Mercedes) to enjoy dinner at nearby Westfield Shopping Center.
The room and view from balcony was also well appointed and clean.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Armymed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 28, 2011

Pros:
-impeccable Service
-comfortable beds
-Free Wifi (I'm an Ambassador member)
-Hotel has Driver in a Mercedes that will drop you off and pick you up within 1.5 miles of the Hotel
-15 minute drive to Universal Studios
-20 minute drive to Santa Monica Beach and Pier
-20 minute drive to LAX
-ate Dinner in Hotel Restaurant, very good food
-Valet Parking was extremely quick
-Hotel located in upscale business area, felt very safe and secure
-outdoor Pool and Hot Tub located on second Floor were very clean, heated pool was warm
-very good SPA
-late checkout with no hassles
CONS:
-very hard for me to come up with a CON for this property. I am a Platinum Member with both Priority Rewards and Marriott so have stayed in a lot of different Hotels. This was one of the nicest properties I have ever stayed in.
-no Executive Lounge (very surprising since this Hotel is located in a Business district)
-For me it wasn't an issue, but some people may have an issue with the fact that Valet parking is the only option($35/day), and that there is nothing in walking distance from this Hotel
TIPS:
-California Pizza Kitchen is about a 5 minute drive (they also deliver to the Hotel, $6 + tip delivery fee), great food at a reasonable price

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Slikstr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Missouri
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 27, 2011

This hotel is a decent place to stay if you want a quiet place that is slightly away from the action. By car, it is a short hop to Beverly Hills which is nice. You can walk to a nearby, outdoor mall (somewhat OK) that includes some decent restaurants. There is really only one small coffee shop nearby (Starbucks). The hotel charges for Internet. The lobby bar is decent and they had a sushi bar located inside which was interesting. The service here is exemplary. The lobby plays live music around 6pm onward many of the nights which was good (guitar, latin, etc -- no vocals). This is meant to be background music. The rooms where clean and nice. The gym is medium sized. There are around 5 treadmills, 4 ellipticals, and a set of weight machines. The only TVs is in the equipment. I did see one celebrity - Peterman from Seinfeld.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vilho99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed March 20, 2011

Service was fantastic. If your at the restaurant inside ask for Terry to be your waiter! An absolute champion. Also I had a light flu type symptoms they had their curtousy mercedes car with driver take me to a local pharmacy and waited for me!

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Los Angeles Century City

Property: InterContinental Los Angeles Century City
Address: 2151 Avenue of the Stars, Los Angeles, CA 90067-5004 (Formerly Park Hyatt Hotel)
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Los Angeles
#5 Luxury Hotel in Los Angeles
#13 Family Hotel in Los Angeles
#24 Romantic Hotel in Los Angeles
#59 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — InterContinental Los Angeles Century City 4.5*
Number of rooms: 363
Official Description (provided by the hotel):
The InterContinental Los Angeles Century City is a taste of true Hollywood style. Our convenient Westside address is within walking distance of 20th Century Fox Studios, MGM Tower, Beverly Hills Rodeo Drive and upscale shopping at Westfield Century City. A quick drive will take you to the Getty Center, Los Angeles city centre, UCLA or the beach. ... more   less 
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Also Known As:
Intercontinental Los Angeles Century City Hotel Los Angeles
Los Angeles Intercontinental

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