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“A Grumpy check-in”

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Travelodge Sylmar CA
Ranked #205 of 350 Hotels in Los Angeles
HALF MOON BAY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Grumpy check-in”
Reviewed January 4, 2013

The person at check-in had clearly not had any training on how to be courteous to his guests, or else he was just having a bad day. Upon getting his business card, I saw that he was the general manager!! Wow! He talked with an unpleasant tone of voice and continually acted like we were bothering him. He took a long time to process the check-in, and upon a few questions, responded as if he hadn't heard the question. Just didn't seem to care, Period.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
1 Thank JOHN P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
SCOTTSDALE
1 review
Reviewed December 12, 2012

The most disappointing thing was the shower. Cold to lukewarm water. The handle of the shower was locked dead center and you could not move the shower handle over to the hot side. My husband had to use the ice bucket to get hot water out of the sink so we could rinse in warm water. We were freezing... Also, when I arrived to check-in the person at the Check-In / Check-Out desk thought it was funny to tell me the place was booked and there was no rooms left even though I had a confirmation number. No funny when you arrive from another state.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank KIM L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
COARSEGOLD
1 review
Reviewed December 3, 2012

I stayed at this location because my daughter was having surgery at a nearby hospital. The value and location are good, but it would be nice to have at least a coffee maker and mini-refrigerator in the room. There's a place for a microwave and refrigerator... No one wants to go down to the lobby in their pajamas to get coffee in the morning!! I mentioned this at checkout but received no interest or response from the front desk.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank KAREN W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge Sylmar CA

Property: Travelodge Sylmar CA
Address: 14955 Roxford St, Sylmar, Los Angeles, CA 91342-1303 (Formerly Countryside Inn)
Phone Number:
Location: United States > California > Los Angeles > North San Fernando Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #205 of 350 Hotels in Los Angeles
Price Range (Based on Average Rates): $
Hotel Class:2 star — Travelodge Sylmar CA 2*
Number of rooms: 100
Official Description (provided by the hotel):
The Country Side Inn - Sylmar is a centrally located hotel offering great value, friendly service, package deals and superb amenities. It is ideal for both business travelers and vacationers. Nearby attractions include Hurricane Harbor, Universal Studios, the Staples Center and Los Angeles beach locations. ... more   less 
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