We had 3 rooms during our 2-day stay. The first room's door key swiper did not work (203), so we had to move all of our stuff to a new room (206). We had a bad sleep in that room, because it was right next to the elevator and ice machine (quite noisy all night).
The next morning, we requested another room and was upgraded to a jacuzzi room (207). That room was very large, but not worth the price we would have paid if not getting a free upgrade. The furniture had scratches and stains, the carpet had paint spilled on it. The floor was dirty (didn't look like it was vacuumed). The room had a paint smell in it.
Another problem we had was the stairway next to the office was closed for painting. We were told it would only be closed for the night and to use the other stairway at the other end of the hotel, away from the office and entrance. That stairway was full of trash and painting supplies. These stairways are suppose to be used as emergency evacuation routes in case of a fire or other emergency. Having the stairway full of trash is a safety hazard. The stairway next to the office was not opened during our stay. They said after a coat of primer, they had to do a coat of paint. The smell was throughout the hotel.
The hotel is not in the best side of town. The view from our window on one side of the hotel was an automotive garage and on the other side was the store next door. There was a couple fast food restaurants close by, they were dirty and not up to standards.
Also, we have a service dog. When we arrived I told the desk clerk about our dog. Thy asked for documentation, which I provided and they copied to put in our record. Every time we took our dog past the office we would get stopped and told "no pets allowed in this hotel!" We had to explain 4 times that she was a service dog and to check our records.
We use Choice hotels all the time and this one did not meet up with their standards. We paid over $300.00 for a 2-night stay. Not worth the high price. We will not use this hotel again.
- Official Description (provided by the hotel):
- The Comfort Inn & Suites(R) Near Universal - N. Hollywood - Burbank is conveniently located with easy access to many southern California attractions. This North Hollywood, CA hotel is close to Universal Studios Hollywood theme park and the famous NoHo Arts District. The hotel is also minutes from NBC Studios, the Walt Disney Studios and Warner Bros. Studios located in Burbank. ... more less
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- Also Known As:
- Comfort Inn And Suites Near Universal Studios Hotel Los Angeles
- Comfort Inn Los Angeles
- Los Angeles Comfort Inn