Everything! I am appalled by the quality of service at the front desk. Am a frequent traveler, been to third world countries and never received such disgraceful service as I did from one gentleman in particular named Rana. Whenever I asked for assistance or a question he would mumble (talk with his mouth closed), runs to hide in the back room, leaving me waiting in reception. He wouldn't come out till he knows you've gone. You can tell he doesn't want to be bothered, doesn't want to work and won't do anything to help. Had maintenance issues in the room, he made excuses not to address them. William on the other had was the opposite. What a breath of fresh air. Would go out of his way to help, will follow-up to ensure issues were addressed. Deserves to be working in a more professional environment, decent hotel, not in a scummy, dirty shack as this place. What I also found disgraceful was their increase in my daily rate without notice in advance. They have a tendency to increase daily rate without telling you. Be careful with your booking. When I asked, I was told it was a Wednesday and would be charged weekend rate cause Wednesday somehow is a weekend???!! Bed is uncomfortable. Poor lighting in the room. Overall dirty and wouldn't recommend this place to a homeless person. Internet connection kept dropping. You need transport to go anywhere, nothing is walking distance, except the 99cent shop, and few rough nearby restaurants. TV didn't work well. Toilet damaged. Dirty towels. Never seen anything like this!
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- Also Known As:
- Americas Best Value Inn - Hollywood / Los Angeles Hotel Los Angeles
- Best Value Inn Hollywood