We ordered sesame and kung pao chicken for carry out. When we arrived, there was a man in the restaurant who was furious about how long we'd been waiting. We laughed it off, but it got increasingly awkward. It's not a very big restaurant, and we had nowhere to go.
Eventually, we realized that the guy had a point. I know he'd been waiting a while when we got there, and it was a good 15 minutes before he got his food. All in all it was 40 minutes for us, with people coming out from the back occasionally to tell us our food would be out in five minutes (which was almost always not true).
Some staff were apologetic, but others were rude. The manager carried our food out, but didn't offer to comp any discounts/future purchases. Needless to say we won't be going back.