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“Good food, horrible service”
Review of Chang's

Ranked #3,726 of 10,698 Restaurants in Los Angeles
Cuisines: Chinese
Neighborhood: Westside
Restaurant details
Neighborhood: Westside
Reviewed September 26, 2012

We ordered sesame and kung pao chicken for carry out. When we arrived, there was a man in the restaurant who was furious about how long we'd been waiting. We laughed it off, but it got increasingly awkward. It's not a very big restaurant, and we had nowhere to go.

Eventually, we realized that the guy had a point. I know he'd been waiting a while when we got there, and it was a good 15 minutes before he got his food. All in all it was 40 minutes for us, with people coming out from the back occasionally to tell us our food would be out in five minutes (which was almost always not true).

Some staff were apologetic, but others were rude. The manager carried our food out, but didn't offer to comp any discounts/future purchases. Needless to say we won't be going back.

Thank alyssa_boone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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8 - 12 of 14 reviews

Reviewed September 23, 2011

Dining at Chang's in Brentwood is like eating Chinese in NY. The dishes are plentiful, the service is prompt and friendly. The food is vintage Chinese and exceptional. Appetizers, Chicken with Black Bean Sauce, Vegetable Fried Rice, Sesame Chicken, Mongolian Beef all are as delicious as the next. After eating at Chang's for over fifteen years, the review is way overdue. But then again, TripAdvisor wasn't around back then.

Park in back and come through the kitchen for the true NY Chinese food experience. They are wonderful folks and the food is always delicious.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Mike_Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Redondo Beach
Reviewed June 24, 2008

Kung Pao Chicken everytime.

Thank A TripAdvisor reviewer on Facebook
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.
Reviewed January 28, 2008

We used to go every few weeks. We'd order the same thing. When we ordered a plain tofu dish, the waitress brought out a spicy tofu dish covered in brown sauce. We told them this was not our order. The waitress reacted so inappropriately. Then, they actually brought the dish back to the kitchen, washed it over with water and BROUGHT IT BACK. We refused to pay for it. And, as a matter of principle, refused to leave a tip. The other waiter went postal ordering us to "never come back again!" in front of my wife and kids. I am happy to let as many people know that I cancelled the credit card charge when I got home. These folks are really in need of decent customer service. I have seen so many patrons treated like they were disturbing a sleeping bear's slumber. The place is filthy. Look at any other review of it and they will tell you the decor has not changed in fifteen years. How about cleaning the carpet once in fifteen years. Or, the fish tank where you sell "fresh" crab and lobster. Ever see the crab there? They are upside down--dead--please avoid this place.

Thank DeadlyHandsofKungFu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2007

Chang's is one of the best Chinese restaurants on the Westside. The food is far better than PF Chang's and the service is great. I don't know what the previous reviewer is talking about. We always feel so special when we go there. I do agree that this is not a place to have wine with dinner because the selection is minimal. The atmosphere is like dining at Grandma's with decor of green and pink but we go there at least 3 times a month because we love the food!

Thank jessica2m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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