I know that no matter how expensive the meal, no matter high-end the restaurant, things happen. Though getting sick from a meal is never a good experience, Nick & Stef's greatest failure is not having the courtesy to even respond to my incident.
My friend and I attended the LA Opera and had dinner at Nick & Stef's afterwards. We selected two different types of steaks (dry-aged USDA Prime Hand cut New York and Rib-Eye) and shared them. We were very pleased as the chef split the steaks for us. We enjoyed a bottle of wine and felt the table service was good.
Several hours after the meal, however, my friend began to feel sick. We cut our evening short and drove towards home. The drive home was very painful, embarrassing and uncomfortable. A few hours later, I also became ill with the same symptoms.
As we had had different things for breakfast and did not eat lunch that day, coupled with the timing and both of us exhibiting the same symptoms, it was fairly obvious that we had become ill from the shared meal at Nick & Stef's. I was so upset that we were both sick all night and into the next day, that I called straight away to notify them that something was awry in the kitchen. I was met with a flippant, unconcerned and discourteous response from the person who answered the phone. I was told the manager was not available and he would be the person to address my report. The person on the phone did not even bother to tell me the chef would be informed of my report! I got the name of the manager and decided to write a letter right away.
I then wrote Nick & Stef's a letter addressing it to the manager. I provided my check number, time of reservation and the items we ate. I informed management we both became ill. My friend likewise wrote a letter with the same information.
To this day I have heard NOTHING from Nick & Stef's. Not only did we pay a great deal of money for a meal that made us both sick, but I was treated with disrespect and lack of concern when I reported the matter. Now, I can understand that someone answering the phone may be having a bad day, is untrained, unprofessional or all 3 - but to have the manager of the restaurant not even bother to respond to my letter was the icing on the cake. (My friend has likewise heard nothing from them.)
This is a very poorly run operation. I will never eat there again and I am skeptical about the training and operations of Patina Group after this experience.
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