I have enjoyed LaLa's many times over the years. All the more reason that I was so disappointed with my experience Friday night. Arrived about 6:15 and the noise was deafening, as the place had several families with small children. When I asked the hostess to seat my guest and me away from the children, she rolled her eyes and said you can have one of these 3 tables, all down the middle and all easily within earshot of the kids. When I pointed out several other tables in the corner, she replied these were all Reserved. Then I asked to be seated outside, again, all Reserved. We took one of the middle tables.
Our wait staff was friendly and attentive, obviously having witnessed what had transpired with the host staff. I was ready to chalk the earlier experience off to an inexperienced host person, until the food came. What a disappointment! Soggy salad, greasy calimari, and uninspired chicken. What happened to this once previous wonderful restuarant?
When I left I commented to the same host person that the table we had requested remained unfilled the entire time we were there; she simply shrugged her shoulders. Unfortunately, LaLa's has become a typical LA restaurant with overpriced food and attitude to go! What ever happened to customer service? Never again!
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