The hands on area and the Holocaust exhibits were fantastic. However, they were very busy and it was very hard to get to use the hands on exhibit due to the amount of people there so we left after only a half hour. If we hadn't been ushered into a group for the Holocaust exhibit, we would not have gotten so much out of it. Another volunteer was leading a company group through and a few of us tagged along.
There needs to be more direction from volunteers/employees as to how the exhibits work. On one floor (there are four levels), there was no one around to tell you how to start through the exhibit. So we went through the family exhibit with no audio information, even though there were tv screens in each section to tell you what is happening in that setting (not on motion sensors). (This is how the Holocaust exhibit is presented, you listen to audio, look at visual, then move on to next setting). So this part of the exhibit and the other 2 floors we felt cheated and did not get the full impact.
Also, the web site does not tell you that you need reservation and that they only let off so many people every 1 1/2 - 2 hours. Like most people in this line, we thought you could just arrive at any time and go through it. We had to wait an hour before being let through. They do search your vehicle before you can park underground for free (which was nice). Also they search purses and you have to walk through a metal detector before entering the exhibit. Also, there is no bathroom for "public" to use before you enter exhibit. I had to go and the security guard wouldn't let me go through, so we had to leave the building and find a bathroom elsewhere. However, when we came back a different security guard was letting other people go and come back.
They do have a small cafeteria on 4th floor - but expensive. They have 2 gift shops. They tell you that each exhibit will take 1 1/2 hours each. No photos or videotaping is allowed.
My suggestion - have more volunteers to direct people through the exhibits on different floors and let you know where to start or have guides to take you through it. Overall, I did learn more facts from the Holocaust exhibit
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