After reading these recent reviews that compliment this place so much, I am shocked that I am writing about the same hotel. ...Our experience was awful from the moment we entered the place. From the outside, this hotel looks appealing and clean. The parking lot is well-lit and there is plenty of parking. Though upon entering the facility, one experiences the real deal...a royal dumpster bin. The evening staff we dealt with had no customer service skills and little personality...not a person who should be greeting in-coming guests at a hotel. Walking through the hallway on the way to our room, I felt like I was in some cheap restaurant with lingering smells of old food. There seemed to be some kind of cherry air freshener trying to cover up this smell, which only made it worse. Our room had a small kitchenette with a small fridge that was leaking water all over the floor. The ceiling above the fridge was covered in dirt and spiderwebs and the bathroom reeked of old stale food. The bedspread was worn and dirty when we went down to talk to the front desk about changing rooms, he had gone home. We were told by a lady working there doing hotel laundry that there that all of the front desk staff leaves at 11pm. What kind of hotel doesn't have overnight staff at the front desk? We ended up borrowing blankets and sheets from my in-laws so we wouldn't have to sleep on the dirty bed. The next morning we promptly checked out. We made sure to get a full refund and won't make the mistake of judging a book by it's cover.
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- Also Known As:
- Extended Stay America Los Angeles / Woodland Hills Hotel Los Angeles
- Los Angeles Extended Stay
- Extended Stay Los Angeles