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Reviewed May 27, 2018 via mobile

Seriously a disappointment. The only good thing is the location. The service was terrible and room was mediocre. I love Loews hotels... But this is the only one that I have experienced that was bad. So bad that I had to leave a review. Good luck to you other travelers, hope this also gives you some insight when traveling to Hollywood.

Date of stay: May 2018
3  Thank steveferocious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian J, General Manager at Loews Hollywood Hotel, responded to this reviewResponded June 1, 2018

I am very sorry to hear that you did not fully enjoy your recent stay with us and appreciate your honest feedback.

Brian Johnson
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2018

From the start, I felt taken care of. This place is great and located pretty centrally to anything you could want to get to in Hollywood. Upon being dropped off by my Uber driver, I was directed by the door man to the correct desk for check in. The spacious lobby offered three desks.
I was immediately welcomed and made to feel special, even though this was my first visit.
I found my way to my room and unpacked. Sitting on the bed "for just a second," I realized that of all my travels, this bed was among the most welcoming.
And when it came time to sleep... that was true.
The Keurig coffee machine was a lovely plus.
Because this was a work trip, I ordered room service so I could be on my phone conferences. At one point, I had the door held open with the locking bar so that room service could come in. Before long, there was a knock on my door. It was security who had seen my door ajar. They wanted to know that I was okay.
Wow! That's a plus.
It's a great team.
It's a decent room with a GREAT shower.
It's located in the midst of everything.
The food is great.
The only drawback is that it's a little pricey. The food is a little expensive. The drinks are very expensive.
But you know what...? How long will you be staying here? It's worth it!
Fly into the Hollywood/Burbank airport and Uber here. You won't need a car.
Then, relax. Eat, drink, sightsee, and sleep.
This is a great hotel and I'll be back!

Date of stay: May 2018
Thank Wayne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian J, General Manager at Loews Hollywood Hotel, responded to this reviewResponded June 1, 2018

Thank you for reviewing your recent stay with us at Loews Hollywood Hotel. I am so pleased to hear what a wonderful time you had while in Los Angeles and I hope your travels bring you back to visit us again soon!

Brian Johnson
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2018 via mobile

The hotel and room are not bad. I would give the hotel 3 stars for the room, although very outdated, however the parking at this hotel is crazy. The valet is $50 per night. I chose to self park which is $15 for the night however that was a bad idea as well. The self parking is under the mall next door and no one tells you how to get to the hotel so you wind up in the middle of the mall. So you then walk out to Hollywood Blvd and all the way around a quarter mile to get back to the front of the hotel. If you ask me DO NOT stay here unless you are dropped off

Date of stay: May 2018
Trip type: Traveled with friends
2  Thank Garrett W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian J, General Manager at Loews Hollywood Hotel, responded to this reviewResponded May 31, 2018

Thank you for reviewing your stay and I am extremely sorry to hear that your experience self-parking in the Hollywood and Highland garage was a disappointment. Your feedback is helpful in allowing us to continue making improvements and I hope to welcome you back again in the future.

Brian Johnson
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2018

Rooms reserved was not ready and kept waiting at the lobby till 3 plus as rooms reserved was still not ready despite check out time is 11am
Was given a room with 2 super single size bed for 4 pax!!
Was definitely short changed - paid for a superior room but given a lower grade room!!

Date of stay: May 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
1  Thank yc599
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian J, General Manager at Loews Hollywood Hotel, responded to this reviewResponded June 1, 2018

Thank you for your review and for sharing this feedback with us from your recent stay. Your comments have been shared with senior management and we hope to welcome you back again in the future.

Brian Johnson
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2018

Excellent stay while attending a workshop - staff was all amazing, courteous. Room service excellent. Cleanliness of my room wonderful. Nice view, lovely upgrade to a suite was offered & accepted - wonderful overall!

Date of stay: May 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Loews Hotels and Resorts
Thank Diana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian J, General Manager at Loews Hollywood Hotel, responded to this reviewResponded June 1, 2018

Thank you for your TripAdvisor review. I appreciate your feedback and hope that you will return to visit us at Loews Hollywood Hotel again soon!

Brian Johnson
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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