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Reviewed August 20, 2017 via mobile

As other people have said in their reviews, the location of this accommodation is brilliant

Takes 5 minutes to drive to Universal Studios and about 15 minutes to get to Hollywood Boulevard with its walk of fame and Chinese Theatre

The complex itself is good, swimming pool with plenty of loungers, on site store, reception etc and we never found parking to be a problem

However, the accommodation is truly awful. We rented a 2 bed apartment for 6 nights, the apartment is a good size, each bedroom had its own bathroom and a separate lounge, good TV with loads of channels and catch up TV

This complex is obviously old and in desperate need of a complete overhaul. It is split into two halves, north and south, the south half is undergoing a complete overhaul meaning all the facilities except the convenience store are closed

We were allocated an apartment on the north side which was not effected by the works

The apartment we stayed in appeared clean when we entered but on closer inspection was dirty around the windows, sinks and was generally shabby.
As others have said the information pack includes warnings for asbestos and damp/mould, not very appealing

We got to our apartment and the following are the main points

As soon as we walked in there was a strong stink of damp/musty in the air, so much so when we went to the shops later on we bought some plug in air fresheners and fragranced candles, no one should have to do that

The apartment was insecure, the front door lock had seen better days, it locked but was so loose one decent shoulder barge and it would have opened

We were on the ground floor and we were not able to lock all the windows, I raised this with reception who sent over a maintenance man who then fitted new locks on the windows, I shouldn't have to ask for this, surely it should be standard

The carpets in the hallway leading to the apartment were disgusting, covered in stains, ripped and smelled

The apartment itself looked like it had been recently painted but the decorators have literally painted everything, work surfaces, drawers inside and out meaning when you put items in the cupboard they stuck to the paint

The terrace outside the lounge was surrounded by cigarette butts and empty cigarette packs, clearly no one is bothered about clearing up

This could be a great place so take my advice and stay away until the refurb is completed

Date of stay: August 2017
Trip type: Traveled with family
2  Thank 869jimb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 2, 2017 via mobile

We showed up at 630PM and were told that the room was still getting ready and needed 30 minutes more. We went shopping and came back at 730PM and were still told that it had to be signed off by a manager before they could release the key. I had to argue with the front desk to get the key. We were very tired after driving all day from San Francisco and really needed to cook dinner and rest so this was a terrible way to start our stay. Otherwise, the apartment was clean, spacious and had everything we needed. I hope management can get their act together.

Date of stay: August 2017
Trip type: Traveled with family
3  Thank Aaron F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 22, 2017

Location is the only thing Oakwood at Toluca Hills has going for it. Although branded as a "hotel", these small apartments do not provide the ease and convenience of a hotel, nor basic customer service. You have to sign a lease, just like you are renting an apartment, and you are notified that prior to leaving you must remove all garbage, or you will be charged $25 per bag of garbage left in the room. The maid does not come every day. We had one roll of toilet paper in the apartment, which wasn't suffcient or replenished easily during our week-long stay. The elevator was broken two days out of four (we were on the third floor). The bathtub faucet dripped non-stop. The apartment furniture, fridge, cupboards, and bathroom showed excessive wear and tear. There is a lot of construction going on in the buildings, as they are trying to replace carpet throughout. In the meantime, it is so dusty that you feel like gagging while walking into and out of the buildings. Finally, access to the property is cumbersome because of its privacy gates. You are given a credit-card type key for getting into and out of the property, and then you have to navigate numerous very high speed bumps at regular intervals. My husband and I were not impressed by anything about this property. We do not recommend it.

Room tip: Stay away from this place
Date of stay: May 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank H5125LXkristens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 19, 2017 via mobile

I moved here about 6 months ago. Great customer service experience with Brandon. I'm renting a studio, it's perfect for transition but some people have lived here for a long time. I really like it and will probably extend my lease and move to a larger newly remodeled apartment in a few months while I'm staying in LA.

What I like best about Toluca Hills by Avalon is the customer service, security check in for guests, the small on-site convenient store, on-site hiking trails to Griffith Park Hollywood sign and the location is perfect. The complex is nearby the 101 and 134 Fwys, close to Burbank, Universal city and Hollywood, literally within walking distance. Also, you have North Hollywood, Downtown LA and the Santa Monica beaches not far in driving distance.

What I least like about Toluca Hills by Avalon is the parking. If you arrive by 6 you're guaranteed a spot possibly close to your building but after 8pm it's challenging finding a spot. Otherwise, you can pay extra for a reserved space. On the weekends it gets a little noisy in the corridors between midnight and 2am. Other than that, I love it.

Date of stay: April 2017
Trip type: Traveled solo
Thank CherishedT
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 18, 2017 via mobile

Oakwood at Toluca Hills is a massive apartment complex. The ONLY redeeming aspect is the location which is decent.

You are greeted with a booklet containing asbestos and mold dislaimers. Nothing like getting a little bit of cancer during your holidays right?

The buildings themselves are run down and our hallway was being renovated. The carpets in our apartment were outright disgusting and even the barhroom had carpeting (no wonder theres a mold problem). The overall feel was like something I would expect finding in the Bronx costing 20$ a night. This is just waaay below standards that would even be legal to rent out in other industrialized countries.

Naturally I left right away. Do yourself a favor. Stay away from this hell hole and pay similar price for something nice that is a bit farther from the city. You still need a car in this town anyway.

Date of stay: April 2017
Trip type: Traveled as a couple
3  Thank Global706174
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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