Although the room was acceptable, the hotel did not honor my computer generated Park Sleep Fly contract and reservation deposit, although I went over it with them on arrival. When I came back 10 days later, I found that they had charged my credit card over $45 more than our agreement stated. The clerk at the desk had a numb look on his face, and although the supevisor assured me that it would be taken care of, and credit charged back, it has been a week of telephone calls. No call backs. The accounting department also has this invisible and cellophane type attitiude, where it sounds like they don't do business with Park Sleep Fly. It's really been like talking to a brick wall. There is a definite language problem.
The customer service at this hotel seems to display an indifferent attitude.
I will have to contact Park, Sleep Fly company, and also contest the charge with the credit card company. What a time waster.
- Official Description (provided by the hotel):
- Our LAX Hotel is conveniently located near the airport for quick access before and after your flight. Four Points Los Angeles Airport Hotel offers shuttle service to and from the airport. ... more less
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- Also Known As:
- 4 Points By Sheraton Los Angeles International Airport
- Four Points By Sheraton Los Angeles International Airport Hotel Los Angeles
- Sheraton Los Angeles
- Four Points Los Angeles
- Los Angeles Sheraton
- Los Angeles Four Points