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Reviewed October 2, 2017

Excellent two nights in the conveniently located airport hotel. Shuttle bus prompt, Lawrence in Hotel Guests (Concierge) extremely helpful. Front Desk - Monica - very considerate and pleasant and made you feel welcome and understood issues with late flights. Brewster's Bar & Grill ideal to watch the game, enjoy a refreshment and reasonably priced snacks. Breakfast Buffet in the morning ideal to start the day off. Four points out of four.

Date of stay: September 2017
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
1  Thank MartinNBW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2017

Well I would have to say we wont stay here again but it has nothing to do with the Hotel.
Loved the staff and the room was wonderful. OMG, the bed was amazing.

It's just a bit to far from the family and the little downtown area that we love to go to when in Culver City.

Room tip: We had the bottom floor..........I would go up as high as possible, maybe get a view of other than the parking log
Date of stay: September 2017
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank kari6411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2017

Nice welcome at the Check-in and the room was clean and comfortable. We only spent the one night there, and it was fine. We at first thought the Concierge very helpful when advising us that Taxi to Hollywood Boulevard would cost around 30 USD - unfortunately it ended up costing 3 times that much due to the traffic - though this is not the hotels fault - just beware of the timing of your taxi!

I was disappointed with the fact that we had only disposable cups, stirrers and plastic 'glasses' - we soon found out this was common - but the impact that these have on the environment is immense - and surely, it is cheaper in the long run to have re-usable china and glass - PLEASE BE MORE 'GREEN'

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank SusannaW799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ed R, Assistant Front Office Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded October 5, 2017

Dear Susanna,

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Four Points by Sheraton Los Angeles International Airport.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced during your stay. We have shared your feedback with the appropriate hotel team. We are near completion of our room transformation project and are currently working to become more "Green".

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Los Angeles.


Sincerely,
Ed Rodriguez
Assistant Front Office Manager
Four Points by Sheraton LAX
ed.rodriguez@fourpointslax.com
310-645-4600 ext 7119

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2017

Stayed on the Hotel before a early flight out of Los Angeles, The Hotel was as expected not reale a hotel with soul just a plain hotel with a bed to sleep in. location i regard to the airport is very good.

Date of stay: August 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank HenrikC_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lupe V, Fourpoints By Sheraton Los Angeles Airport at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded October 1, 2017

Thank you for taking the time to complete the Guest Experience Survey. We are pleased to hear that you enjoyed your stay. It is our goal to provide our guests a magical and memorable visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2017 via mobile

I've stayed in this hotel 4 times always had a good experience but this time we needed a good night of sleep before taking our long flights so we chose to stay close to the airport

The rooms have been renovated and look nice but they forgot to take the extremely noisy AC I am not fuzzy about noise but I literally couldn't sleep because of the noise of the AC if we turn it off we were hot so we ended up having it on which really disturbed our sleep. It's like having a big truck in your room just awful!

For a price of nearly $200 USD a night I will go somewhere else where is peaceful .. probably my last time in this hotel.

Date of stay: September 2017
Trip type: Traveled as a couple
1  Thank Lasonrics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lupe V, Assistant Front office Manager,Fourpoints By Sheraton los Angeles Airport at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded October 1, 2017

We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Los Angeles.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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