Other than Julian Brito the assistant front office manager there is nothing to really brag about at this property. If you get Martha at the SPG Platinum desk please ask to be changed to a different agent because she is extremely mean and rude. She does us a favor by checking us in. Horrible. But my life savior Julian was the man of the hour.
They entered my room by 1:30pm with the DND sign at the door. I showed up at the room after the room service was done since I had stepped out, the cleaning lady would not let me enter saying it was too late and she had already cleaned up the room. It took me 15 minutes to get the issue resolved. Finally I got my 4:00pm check out after speaking with Julian once again.
The bar is good with Christie in it, however a smile on her face would have been helpful.
There is no club level and breakfast is not complementary. Its a very average property.More