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Four Points by Sheraton Los Angeles International Airport
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Reviews (3,402)
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1,604 - 1,609 of 3,402 reviews
Reviewed June 12, 2013

We checked into the LAX Four Points for two nights prior to embarking on a West Coast cruise. As we never had a stopover before here, we were unfamiliar with Los Angeles. As a starting point to explore the city, we chose the LAX Four Points partly because of the promotion of pay your year of birth on second and subsequent days as well as its location on the ground transportation system. Indeed, the bus terminal is only 2 blocks from the hotel. We were able to catch local buses to Santa Monica and later to the cruise centre at San Pedro for very cheap fares. The hotel turned out to be very friendly with good concierge service, and had a superb pub with a vast selection of beers from local microbrewers, national and international brewers. The updated room and facilities were excellent. The only downside in this area is the absence of non-hotel restaurants, apart from a burger king across the street.

  • Stayed: May 2013, traveled as a couple
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Thank wavell72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded June 14, 2013

There are a number of reviews that say "Good for a night" or something like that. You make a great point...that this hotel is an excellent option for a "home-base" in LA from which to explore. Thank you for pointing that out!!!! All the best and happy travels!!! Phil GM

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Reviewed June 12, 2013

I was very pleasantly surprised by this property. Being a frequent guest at Four Points properties, I did expect the cleanliness and the service, but this property exceeded my expectations. The staff was extremely courteous and professional. The meals at the hotel restaurant were excellent. And the "little things" were very appreciated:. Fridge in the room, free wifi, bottle of mouthwash, hair dryer. Also, there is plenty of parking on the street within walking distance of the property. All of it added up to an excellent experience! We are returning to LAX in July and are sure to return to this property.

  • Stayed: June 2013, traveled with family
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Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded June 14, 2013

Thank you for the kind words!!!! Hope to see you back again soon. Best!!! Phil GM

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Reviewed June 10, 2013 via mobile

They did not have the room I wanted so they upgraded my room without me asking. The main problem was the taxi driver who insisted there was a mandatory $19 fee that was never mentioned. This person was not an employee of the hotel BUT a hotel bellhop confirmed this suspicious story!!!

Overall great stop, food great! The Manager of the restaurant who's from Guatemala was great and hot!!!!

  • Stayed: June 2013
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Thank NEURONS2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded June 14, 2013

Thank you taking time to write a review and thank you for your business!!! Nine days in a hotel is enough time to make a good judgment. I'm really glad we took excellent care of you. All the best!!! Phil

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Reviewed June 9, 2013

I recently completed a 9 night stay at this location. We were assigned a 5th floor room that was clean and well maintained. No functionality issues were experienced with the room and water pressure/hot water was both excellent.

Staff at this property offered excellent service with nice touches that offered consistent guest use name and follow through on all requests. We used the pool and exercise facilities each day and both were acceptable. The daily breakfast buffet was adequate with the house-made hot sauce and hearty oatmeal both being highlights. Each morning we received made-to-order scrambled egg whites at no additional charge.

I'm a SPG Platinum so I generally look for a Sheraton since I'd have Club access and a free daily breakfast. Room rates at the Sheraton Gateway were comparable to the 4P LAX so I messaged Phil (the General Manager) directly and his offer of an additional amenity to compensate for the lack of a Club was generous.

I've stayed at numerous 4P locations and the LAX rates at the top. I would not hesitate to stay at this property on a future stay to the LAX area and would highly recommend this hotel to friends and family.

  • Stayed: May 2013, traveled on business
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Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded June 10, 2013

Thanks for your business and thank you for the very kind words. It's always helpful to connect before a stay to work out details. That way we are prepared for you and there are no negative surprizes. All the best and we'll see you next time you are in LA. Best!!! Phil GM

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Reviewed June 9, 2013

Did a park, sleep, and fly stay. This hotel is conveniently located close to LAX. Loved that we were able to leave our car for the week. The shuttles run every 15-20 minutes 24/7 so you don't have to wait long for a ride to the airport. The room was clean, big, and the bed was comfortable. Staff was friendly and helpful. Check-in and out was quick and efficient.

  • Stayed: May 2013, traveled as a couple
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Thank Howe334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded June 10, 2013

I think we hit all the majors for your stay...Convenient, Customized (check-in time), Clean & Comfortable. Thank you very much for your business and for taking the time to write a review. We really appreciate it and the positive feedback goes a long way. Best!!! Phil

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