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“Great airport hotel”

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Four Points by Sheraton Los Angeles International Airport
Ranked #131 of 355 Hotels in Los Angeles
Reviewed February 8, 2013

We flew to LAX a day before our cruise left and just needed a place to overnight before a morning departure. We were very pleased with our choice. Everything from the shuttle service in the afternoon to the return shuttle service the next day went smoothly. The hotel has a great micro brew pub with over 100 beers available, and the food was also very good, although the portions were a bit small. The room itself was clean and comfortable. The halls in the public areas were a bit worn and the elevators were slow. Breakfast was not included in our rate and we found the buffet and a la carte menu were expensive. Had we bothered to look outside, we would have seen that there were some fast food restaurants within easy walking distance. We highly recommend this location for an overnight near the airport.

  • Stayed: January 2013, traveled as a couple
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Thank France85Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded February 18, 2013

Thanks for the candid and very fair review. There are some things you pointed out that we could do better on. But in the end we came through on the important things and we achieved what needed us to achieve - a great, convenient hotel at the airport. All that said we do want to be more than a great airport hotel - we were just named one of the Ten Best Airport Hotels in the World by Executive Travel. We're also a legitimate LA destination for Beer and for our Pool. All the best! Phil GM

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Reviewed February 7, 2013 via mobile

Service was impeccable in all areas provided. Great, convenient location, wonderful family style restaurant and chic sports bar. Great heated pool and cozy cabanas, relax chairs. Tour company reasonaqbly priced and versatile for your length of stay or interests. Great conference rooms and the best coffee to enjoy while waiting for your morning shuttle. Very helpful and considerate staff. The driverfor the tour reminded me of Ricardo Montalban from the past Fantasy Island show. He was very informative, kept us on schedule and was a vety pleasnat, gracious man.

  • Stayed: February 2013
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Thank gypsy082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded February 18, 2013

Your review brings back memories...De Plane, De Plane! I guess we both dated ourselves. Thank you for calling us Exceptional. I really appreciate it. The team works hard and the positive reinforcement goes a long way. Thank you!!! Best! Phil

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Reviewed February 7, 2013

Our company just produced our second workshop event here for an international crowd. the staff is so helpful and generous.
You can't beat the price in the LAX area and the service is everything you could expect from a much pricier hotel.
Eden in the Catering Department is an angel. She always goes above and beyond to make sure everything not only goes as planned but that the overall experience for our staff and participants is impeccable.

  • Stayed: February 2013, traveled on business
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Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded February 18, 2013

We adore Eden! Thank you for recognizing her and our events team. Most of the reviews on here are for quick overnight stays. It's great to see a review recognize our catering/banquet team. Thank you VERY much! Best!!! Phil

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Reviewed February 6, 2013

We had our flight cancel at the last minute. Checked on line and found this hotel for under $100.00. Free shuttle picked us up on arrivals level and were at the hotel in 15 minutes. The hostess at the front desk was wonderful. Her name was Jealessia! She was bright and full of life, After telling her of our ordeal, she gave us a goody bag of 4 big chewy cookies and vouchers for 2 appies at the hotel pub. The room was large and very comfortable. It helped immensely to have this place to relax in after a very tough day.

Room Tip: The seventh floor was an upgrade for us! (complimentary) Just great!
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  • Stayed: February 2013, traveled as a couple
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Thank scallywagman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

This location has the most helpful staff I have come across in a very long time. Edith is especially helpful, she actively tries to find ways to be of help. Every single staff member I came across, even in passing was welcoming and asked if they could be of help. We have stayed at this location several times, and the main reason we continue to come back is the wonderful staff!

  • Stayed: February 2013, traveled with family
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Thank parkerduck2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

Do you want great service? Check
Do you want a great value? Check

I could go down the list and tell you that this hotel has it all. No, it's the the state of the art updated everything kind of hotel. But it doesn't have to be. It is clean and everyone is very helpful.

I stayed for 4 nights and in a couple of weeks I will be there for another 4. I can say that I felt very comfortable staying at this hotel. The Pool area is also very nice with a soothing water feature. I like the ease of the self-parking and FREE WATER Bottles in my room every day! That was a very nice touch.

I had breakfast the breakfast buffet at the restaurant and fish tacos in the bar (delicious). So I can safely say that the food is pretty good and if you like sports, their bar features 16 large televisions so you don't miss a play.

They also have a nice fitness room which I plan on using soon, no really. :)

  • Stayed: January 2013, traveled on business
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Thank Martina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2013

I have actually stayed at this hotel a few years back for a family reunion that we hosted back in 2005 and we also recently just celebrated my husbands birthday in the same banquet room (San Diego room). Now the hotel itself is nice and convenient and affordable BUT I really believe that they should concentrate on updating a number of areas like the hallways, near the elevators- I have to be honest and state that those areas weren't really that clean and hallways looked pretty shabby - its a bit shabby but other than that, I would actually stay here again. The banquet room we had was nice and accommodating and i HAVE to state that the dinner that was served for the party was EXCELLENT!! (Chicken Marsala - just EXCELLENT) but they did forget to serve all of our guest the ice tea and we had water for the majority of the dinner; they do have a bar which is nice and a lovely pool. Be careful when doing reservations for several rooms; they tend to get things mixed up and I had to end up calling my financial institution for help. Other than that, it was a great birthday party and an ok stay.

  • Stayed: February 2013, traveled with family
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Thank Millyj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this reviewResponded February 5, 2013

Really astute comments! We have a capital project that we are about to start that will address the elevator doors. It really is just aesthetic but it was one item that didn't get done in the renovation and therefore the laminate on the doors really stands out. The story with the iced tea shows that it is all about the details...and that goes to your credit card transactions as well.

A BIG thank you for your business! Please look me up next time you stop by.

Best!!!

Phil

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Additional Information about Four Points by Sheraton Los Angeles International Airport

Address: 9750 Airport Blvd, Los Angeles, CA 90045-5404
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Business Hotel in Los Angeles
Price Range: $122 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Los Angeles International Airport 3.5*
Number of rooms: 563
Official Description (provided by the hotel):
Our LAX Hotel is conveniently located near the airport for quick access before and after your flight. Four Points Los Angeles Airport Hotel offers shuttle service to and from the airport. ... more   less 
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Also Known As:
4 Points By Sheraton Los Angeles International Airport
Four Points By Sheraton Los Angeles International Airport Hotel Los Angeles
Sheraton Los Angeles
Four Points Los Angeles
Los Angeles Sheraton
Los Angeles Four Points

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