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“Always a great experience.”

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Four Points by Sheraton Los Angeles International Airport
Ranked #117 of 349 Hotels in Los Angeles
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Always a great experience.”
5 of 5 bubbles Reviewed February 1, 2013 via mobile

The best staff from the front desk to housekeeping. Always consistent with every stay.
And the food services from the restaurant to room service just gets better and better. Loved the awesome burger and fries in the bar.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gsrmaui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, February 4, 2013
Your review is actually making me hungry for one of our burgers! Seriously...thank you for your business and for recognizing the staff. My only real preaching is that we should be nice to each other and nice to our guests. "Seek first to understand, then to be understood", right? We definitely look forward to welcoming you back! Best!!! Phil GM
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3,099 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Thermal, California, USA
Level Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed January 30, 2013

We used the Hotel prior to our flight to New Orleans and found the hotel, staff and amenities to be beyond our expectations.

We received an upgrade for our prior Sheraton stays and had a great meal in the restaurant.

Shuttle to and from the airport made the entire experience fabulous.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sgtusmc67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, February 4, 2013
What better praise for a hotel than "home away from home" and all that implies. Welcoming, comfortable, good sleep... Thank you so much for being part of our extended family!!! All the best! Phil GM
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Hong Kong, China
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed January 29, 2013

The Four Points is arguably the best location on the LAX hotel strip.
Additionally, With very down to earth staff, my stay there was stress free and I look forward to returning. The shuttle tracking board near the main doors is very cool, and helps with timing in the mornings. I was on a longer stay and the staff , especially at the front desk were very helpful. The Food and Beverage choices at the hotel is excellent. However if they are not to your taste, there is a Burger King across the road, InNOut burger about a 10 minute walk, and a whole lot of other options.

Defo coming back.

Room Tip: Ask for a room with Runways views for hours of entertainment watching planes from all over the world...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MTACCHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, February 4, 2013
Some reviews are for a short stay...arrived late and left early slept well sort of thing. I think that your review after a longer stay really resonates with me and with the staff because you get know us. Thank you for your business and thank you for the review. Much appreciated! Phil GM
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Loveland, Colorado
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 29, 2013

I recently stayed at this hotel and was extremely impressed with the friendly staff and attention to detail. This was the first time a hotel actually removed all of the feather pillows, bedding etc upon my first request! I wouldn't hesitate to book this hotel again.

Room Tip: Higher floors have a better airport view.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, February 4, 2013
I'm really proud of this review. There is a lot of feather items these days in a hotel room. We certainly don't mind taking the items out. It is worth it to have our guests be comfortable. Quite a bit of communication through systems and people needs to go well for this to work and I'm proud of the folks here for making it happen. Thank you for taking the time to write the review and for making our day!!! All the best! Phil GM
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Perth, Australia
Level Contributor
94 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
3 of 5 bubbles Reviewed January 29, 2013

Front desk staff, especially the woman I checked in with, were excellent. Customer Service (I use the term loosely) staff were dour and somewhat aggressive.

The room was old although had a flat screen tv.

The bar was excellent, with over 100 beers and numerous tv's.

The hotel represents better value than other nearby hotels (e.g. Hilton).

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wandering_Rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, February 4, 2013
I hate to see the "Bad", but I guess there is good and bad to everything. Our goal is not to be good or bad, but to be consistently excellent. Thank you for the review and for praising Brewster's Beererie. We were recently labeled the Coolest Hotel at LAX by Hotelchatter and the great bar obviously helped with that. I hope you will try us again. The staff is generally cheerful and ready to help. I trust that next time there will be no dour and aggressive staff members. All the best!!! Phil GM
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 28, 2013

This is my new favorite LAX airport hotel. I prefer them even over the more expensive properties nearby.

As an example of the service, this was the only hotel on my multi-city trip that had a room ready for me without feather bedding, as I requested this in advance at all the hotels I stayed at. The St. Regis and Grand Hyatt made me wait while they de-feathered, but the least expensive hotel of the bunch came through!

Super comfy bed, with high thread-count sheets. Good restaurant. Free shuttle.

Overall, excellent value.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TennisProDude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, February 4, 2013
There is no reason why the price paid should be a determination of what kind of service we get. Being nice, compassionate, cheerful, efficient, competent...doesn't cost anything. I'm glad we got it done for you and I'm happy you selected us. Thank you for the great review!!! Best!!! Phil GM
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Sydney, Australia
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed January 27, 2013 via mobile

We were forced to overnight in a hotel at LA airport given a missed connection - no thanks to United!!

First step is to hail the complimentary shuttle outside the baggage pickup. Fairly uneventful given the day we had had. Check in went fine as the airline had organized a special "distressed rate" for us.

The rooms were tiny. Two double beds in each. With one of the smallest bathrooms possible. No homey comforts. Just the barest of basics. But given we were essentially going to bed and heading straight back to the airport - it served its purpose.

We did have dinner downstairs in the restaurant. If there is an alternative - take it! The omelettes were drowned in cheese. Everything came with potatoes. Not sure if a vegetable was to be seen anywhere.

Given we had lost our bags with the flight delays etc... We also didnt have toothbrushes for the night. Somewhat surprisingly the front desk organized some complimentary ones (incl toothpaste). Hats off to them.

So in summary - you get what you pay for. Small clean rooms with an even smaller bathroom. Close to the airport and your next flight to where you really wanted to go!

Stayed January 2013, traveled with family
Helpful?
Thank Goldlox1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review, February 4, 2013
Being forced to overnight somewhere is no fun at all. It's happened to me and my family and it was not an adventure we would like to repeat. Cheerful and convenient at a fair price is pretty good in those circumstances and I'm glad we fit the bill. I apologize about the food. I've shared your comment with the Chef. We don't try to provide mid-market food. Brewster's Beererie is our pride and joy; and the Comfort restaurant is what it sounds like - comfort food for that home away from home meal. I'm sorry we didn't do better. Thank you for the review and I hope you got where you were going without too much wear & tear. Safe travels! Phil GM
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Additional Information about Four Points by Sheraton Los Angeles International Airport

Property: Four Points by Sheraton Los Angeles International Airport
Address: 9750 Airport Blvd, Los Angeles, CA 90045-5404
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#78 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Four Points by Sheraton Los Angeles International Airport 3.5*
Number of rooms: 563
Official Description (provided by the hotel):
Our LAX Hotel is conveniently located near the airport for quick access before and after your flight. Four Points Los Angeles Airport Hotel offers shuttle service to and from the airport. ... more   less 
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Also Known As:
Four Points By Sheraton Los Angeles International Airport Hotel Los Angeles
4 Points By Sheraton Los Angeles International Airport
Four Points Los Angeles
Sheraton Los Angeles
Los Angeles Four Points
Los Angeles Sheraton

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